9340 results found
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Changing the Main Super Admin to another existing extension
It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important messages that need to be kept from the old extension of the user who will take the place of the main super admin since there's no option yet to move the messages or inbox from one extension to another.
32 votes -
Incoming caller id name instead of special number
It will also be helpful if we have option to display characters/name on incoming call information instead of special numbers
2 votes -
separate call recording greeting per site
separate call recording greeting per site
2 votes -
Call waiting for external number
customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.
2 votes -
ability to change display name for fax numbers
Instead of displaying company number, we would like to customize it.
2 votes -
Korean Phone Numbers
We recommend adding Korean phone numbers to RingCentral to help businesses connect more easily with customers, teams, and partners in South Korea. Having local Korean numbers available means companies can create a local presence, making it easier for people in South Korea to reach them without international dialing costs. This feature would make communication more convenient and accessible, supporting businesses that operate in or with South Korea to build better relationships and improve customer service.
2 votes -
iMessages to work on RC app
Unable to receive SMS sent from iMessages to the RingCentral app.
11 votes -
dial by name directory
Customer wants Dial-by-Name Directory added as option to select in "If no one answers" for a User Extension. For now, the options are, Send to Voicemail, Forward the Call and Play Announcement.
2 votes -
Cold transfer should show who transferred the call
Internal call transfer should show internal user extension name or extension number for cold transfer
2 votes -
Central speed dial destinations
Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.
18 votes -
Ability to modify the default inbound fax address from a phone number to a single, easy-to-verify address.
Currently, inbound faxes are directed to a phone number, which can be less straightforward to verify and manage. Client is concerned about phishing and bogus faxes containing potentially infected attachments. This issue has heightened the need for a more secure and easily verifiable fax address.
We would like to request a feature that allows us to use a simplified, easily recognizable address for inbound faxes. This could be in the form of an email address or a unique identifier that is simpler to verify compared to a phone number.
This change will enhance our ability to manage and verify inbound…
4 votes -
Answering calls via handset on polycom phones without pressing answer button
To have an option on Polycom phones to answer calls using the handset without pressing the answers key on the desk phone.
4 votes -
SMS/Text to Email Feature
A feature on the Messaging App, enabling one to message SMS to a contacts email. This way one could literally communicate with a contact through any medium: call, video call, fax, text/SMS, and possibly text/SMS to email.
10 votes -
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Use case:
-User has MS Teams enabled on their extension.
-User has Voicemail enabled in MS teams setting.
-User is a part of a Call Queue.
-Call Queue has setting if a voicemail is left, it will be left in the Call Queue extension and not in MS Teams.-Currently, when an inbound call queue call is not answered and goes to voicemail, the voicemail is being left on the MS Teams side and not the Call Queue extension.
Customer…
2 votes -
Direct number as Caller ID for extension Digital line
When the caller dialed the number for a specific department we want to show a different caller ID number not the dialed number of the department. The caller ID that we want to show is the direct number of a different department.
Company A number
Company B number
When company A number is dialed it must show the company B number as their caller ID.
3 votes -
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
Current Limitations:
While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.Proposed Feature:
• Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
• This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
• Allow users to select individual…7 votes -
Automated SMS on the phone number left by customer on voicemail
When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.
7 votes -
Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext
Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.
8 votes -
Remove missed call from queue members if answered
Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.
207 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this feature here.
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HUD status is not based on the Message side of the App
User status is based on the Messaging side of the App if that is enabled, and not the Telephony side. It is possible for some people not to have the Messaging features enabled.
11 votes
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