11734 results found

1. Multiple recipient for faxes and SMS

   The caller wanting to make sure multiple users can receive faxes and SMS.

   252 votes

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2. The ability to schedule numbers to be moved to inventory so that this happens automatically at a set date or time.
   2 votes

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3. The ability to automatically dial a number when clicke, Without having to press on the Phone Icon. This feature should be available on yeali

   The ability to automatically dial a number when clicked, Without having to press on the Phone Icon. This feature should be available on Yealink phones that no need to add rule

   2 votes

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4. Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source

   The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.

   Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source as "RingCentral (Default)" and are then able to mark it as a favorite.

   We request that contacts with the source "RingCentral (Default)" retain this source in the app UI and support being marked as Favorites.

   Regards,
   Srikanth

   The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.

   Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source… more

   7 votes

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5. Notification which lets you know that an individual you are tracking on messaging turned to Green status.

   Notification which lets you know that an individual you are tracking on messaging turned to Green status. This will improve your chances of catching the person when they are available.

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6. The serial number of a third-party device should be visible when using Manual provisioning.

   The customer is requesting an option to manually add the serial number of a third-party phone on the Admin Portal page when using Manual provisioning.

   5 votes

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7. Allow "Firearms" related businesses with TCR

   Customer is requesting to reconsider "Firearms" or any businesses that might be considered disallowed content for TCR registration

   4 votes

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8. Allow custom fields for calls (Tagging/Documenting)

   The customer would like to customize their call recordings for documentation/organization purposes. For example, they would like a text field where they can label the call and recording according to their claim, so they can easily document and tag them.

   This is very helpful for tracking and simplifying tasks and provides efficiency.

   •  

   6 votes

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9. message data export

   Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.

   The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.

   7 votes

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10. Voicemails to Follow Device-Level Forwarding

    Allow voicemails to be delivered to the last extension a call was connected to, even when call forwarding is set up on the end devices rather than through the RingCentral admin portal.

    2 votes

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11. Ability to Generate and Export a List of All Teams in the RingCentral App

    how do i get a list of all of the teams in ring central

    I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates

    Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to identify duplicates, clean up unused Teams, and maintain a more organized environment.

    how do i get a list of all of the teams in ring central

    I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates

    Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to… more

    3 votes

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12. Display Site Name When Incoming Call Is Directed to a Site Number

    Description of the Idea:
    When an incoming call targets a Site Number, RingCentral currently displays the main company or main user name as the caller destination. This behavior is misleading and causes confusion for users, especially in multi-site organizations.

    Problem Statement:

    • The display does not reflect the actual target site, even though the call was placed to a specific site number (X Number).
    • Users are shown the main tenant name rather than the name of the site being contacted.
    • This prevents staff from identifying which site the caller is trying to reach, impacting call handling, routing, and response efficiency.

    Suggested Improvement:
    Update the incoming call display logic to:

    • Show the name of the site when a site number (X Number) is used for inbound or outbound calls.
    • Ensure the site name replaces the generic main user or tenant name in all relevant RingCentral apps, devices, and logs.

    Use Case Example:

    • A customer calls the Paris office’s site number.
    • The receptionist sees the incoming call labeled as “Main Tenant – HQ,” which is incorrect.
    • Expected behavior: Display “Paris Office” to correctly reflect the called destination.

    Implementation Suggestion:
    - Automatically map X Numbers to their associated site name.
    Modify the call presentation layer to prioritize site name over main user name when the call is made to or from a site number.

    Benefits:

    • Improves clarity for end users
    • Reduces misrouting and confusion during call handling
    • Enhances multi-site support and professionalism
    • Aligns system behavior with user expectations and real-world operations

    Priority:
    Medium, but important for multi-site deployments — ideally implemented ASAP to prevent operational errors.

    Conclusion:
    Displaying the correct site name for calls using site numbers will improve usability, accuracy, and the overall call experience, especially in organizations operating across multiple locations.

    Let me know if you'd like this backed by example call logs, screenshots, or user impact metrics.

    Description of the Idea:
    When an incoming call targets a Site Number, RingCentral currently displays the main company or main user name as the caller destination. This behavior is misleading and causes confusion for users, especially in multi-site organizations.

    Problem Statement:

    • The display does not reflect the actual target site, even though the call was placed to a specific site number (X Number).
    • Users are shown the main tenant name rather than the name of the site being contacted.
    • This prevents staff from identifying which site the caller is trying to reach, impacting call handling, routing, and response efficiency.

    Suggested… more

    6 votes

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13. Correct Call Order Management When Switching Between Multiple Calls

    Description of the Idea:
    When managing multiple simultaneous calls, users currently face difficulties identifying calls after switching if the contact is not listed in the company directory. The call order changes unexpectedly when calls are placed on hold or resumed, causing confusion and inefficient call handling.

    Problem Statement:

    • The call placed on hold takes the position of the resumed call, disrupting the original order of calls by arrival time.
    • This leads to loss of the initial call sequence, making it harder for users to quickly identify and prioritize calls.
    • Users have to spend extra time figuring out which call corresponds to which caller, especially when caller info is missing or unclear.

    Example:

    User receives three calls in order: A, B, C.
    User is on call C, so call order is:
    - A
    - B
    - C
    User resumes call B and puts C on hold, new order becomes:
    - A
    - C
    - B
    Then user resumes call A and puts B on hold, new order becomes:
    - B
    - C
    - A
    The original arrival sequence is lost, creating confusion.

    Suggested Improvement:

    • Maintain the call order strictly based on arrival time, regardless of which call is currently active or on hold.
    • The UI should present calls consistently in their original order to ensure clear and intuitive identification.

    Benefits:

    • Improves call management clarity and reduces user errors.
    • Speeds up call handling efficiency by preserving intuitive ordering.
    • Reduces cognitive load in busy or high-volume call scenarios.

    Priority:
    Medium, with a significant positive impact on user experience — recommended for ASAP implementation.

    Conclusion:
    Preserving the original call order based on arrival time during call switching will simplify call management, reduce confusion, and enhance user productivity in multi-call environments.

    Description of the Idea:
    When managing multiple simultaneous calls, users currently face difficulties identifying calls after switching if the contact is not listed in the company directory. The call order changes unexpectedly when calls are placed on hold or resumed, causing confusion and inefficient call handling.

    Problem Statement:

    • The call placed on hold takes the position of the resumed call, disrupting the original order of calls by arrival time.
    • This leads to loss of the initial call sequence, making it harder for users to quickly identify and prioritize calls.
    • Users have to spend extra time figuring out which call corresponds… more
    6 votes

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14. Improve RTP Source Transition Signaling: Use SSRC Change or Marker on Hold/Unhold Transitions (SKEW issue)

    Description of the Idea:
    During Hold/Unhold transitions, RingCentral internally switches the RTP source without SIP renegotiation and while keeping the same SSRC. Although the stream appears continuous (same SSRC, coherent sequence numbers), this design leads to misinterpretation by VoIP monitoring tools such as OCOM or SIP Capture HOMER, which are widely used in enterprise environments.

    Suggested Improvement:
    Introduce a mechanism to explicitly signal the change of RTP source, such as:

    • Changing the SSRC, as recommended in [RFC 3550 §8.1],
    • Resetting RTP timestamps or sequence numbers,
    • Using the RTP marker bit to indicate a discontinuity.

    This would help monitoring systems correctly interpret the transition as intentional, preventing false positives in packet loss detection and skew computation.

    Why it Matters:
    Currently, the internal switch causes:

    • A small delay (20–30 ms) between the last packet from the old source and the first from the new source — exceeding the expected packetization interval (20 ms for G.711a) and triggering false packet loss or jitter spikes.
    • A permanent distortion of the skew metric, since it accumulates based on the initial packet timestamp. Once the skew exceeds 20 ms, all subsequent packets may be incorrectly flagged as lost, degrading MOS scores and user-perceived quality — even though the stream is healthy.

    Additionally, occasional deviations from the expected G.711a payload size (160 octets) have been observed, suggesting potential irregularities in packet generation.

    Standards References:

    • RFC 3550 §6.4.1 – Jitter and packet spacing
    • RFC 3550 §8.1 – New SSRC when stream source changes
    • RFC 3551 §4.5.4 – G.711a packetization interval (20 ms, 160 octets)
    • ITU-T G.1020 & G.114 – QoS metrics for voice performance

    Business Impact:
    Without a signaling mechanism, transitions cause monitoring tools to misreport RTP quality, leading to:

    • Incorrect MOS and SLA metrics
    • False alarms in NOC monitoring
    • Difficulty in troubleshooting actual network issues

    Conclusion:
    Implementing a clear indicator of RTP source transition — through SSRC change, timestamp reset, or marker bit — would significantly improve the observability and reliability of RTP stream metrics, aligning with best practices and protocol standards.

    Let me know if further technical evidence is helpful (e.g., PCAP traces or graphs).

    Description of the Idea:
    During Hold/Unhold transitions, RingCentral internally switches the RTP source without SIP renegotiation and while keeping the same SSRC. Although the stream appears continuous (same SSRC, coherent sequence numbers), this design leads to misinterpretation by VoIP monitoring tools such as OCOM or SIP Capture HOMER, which are widely used in enterprise environments.

    Suggested Improvement:
    Introduce a mechanism to explicitly signal the change of RTP source, such as:

    • Changing the SSRC, as recommended in [RFC 3550 §8.1],
    • Resetting RTP timestamps or sequence numbers,
    • Using the RTP marker bit to indicate a discontinuity.

    This would help monitoring systems correctly… more

    6 votes

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15. Syncing contacts to other user

    Give us an option to easily sync our contacts to other users using the RingCentral Application not by manually importing it into admin portal.

    2 votes

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16. Feature to change Wrong Input in IVR

    We have a customer who would like to have a feature that allows them to modify or edit the prompt if the caller presses the incorrect option.

    2 votes

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17. Add a discreet beep notification for call waiting on Android

    Hello,

    I would like to suggest an improvement for the RingCentral mobile app on Android.
    Currently, when a second call comes in while you’re already on a call, the phone rings loudly, which can be disturbing both for the user and for the person on the line.

    It would be much better to have an option for a discreet beep notification, similar to how native Android calls or Microsoft Teams handle call waiting.
    This would allow users to be aware of an incoming call without interrupting or distracting from the current conversation.

    Thank you for considering this enhancement!

    3 votes

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18. Enabling SMS feature automatically

    Customer is not happy regarding our process in manually enabling the SMS feature of a newly added Canadian number for SMS. It would be best if the SMS feature would be enabled by default for Canadian numbers especially if it would be only use to send SMS inside Canada.

    6 votes

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19. SMS Recipient Removal in Call Queues

    As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.

    10 votes

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20. AI Receptionist SMS Booking Link for RingCentral Calls

    Add a feature where the AI receptionist automatically sends an SMS with a booking link to callers who dial the main RingCentral number, allowing them to easily book an appointment without waiting on the line.

    How it would work:

    A caller dials the main RingCentral number

    The AI receptionist identifies the call intent (e.g., scheduling an appointment)

    The AI offers to send a booking link via SMS

    The caller receives a text message with a secure, mobile-friendly booking link

    The caller completes the appointment booking at their convenience

    Key Benefits:

    Improved Caller Experience: Callers can book appointments quickly without long hold times or navigating complex menus 📱

    Reduced Call Volume: Fewer live-agent interactions for routine scheduling, freeing staff for higher-value tasks

    Higher Conversion Rates: SMS links make it easier for callers to complete bookings instead of abandoning the call

    Add a feature where the AI receptionist automatically sends an SMS with a booking link to callers who dial the main RingCentral number, allowing them to easily book an appointment without waiting on the line.

    How it would work:

    A caller dials the main RingCentral number

    The AI receptionist identifies the call intent (e.g., scheduling an appointment)

    The AI offers to send a booking link via SMS

    The caller receives a text message with a secure, mobile-friendly booking link

    The caller completes the appointment booking at their convenience

    Key Benefits:

    Improved Caller Experience: Callers can book appointments quickly without long… more

    2 votes

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