11323 results found
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increase the hold and park times for public and private to 12 hours
We have a situation where we may need to leave a call on hold for 12 hours during a shift however the current timeout is 5 minutes before it disconnects, correct?
Can you please increase the timeout for holds (and call parks) both public and private to 12 hours for ALL USERS - completely system-wide ? We do not want call on hold or parked to ever time out. Thank you.
Resolution3 votes -
use the same number for user extension and call queue
Would like to have a user extension use the same/single number in a call queue. clients would like to call and text the same/single number
1 vote -
Enhance Call Waiting for Mobile App
The customer would like not to put the current call on hold while there is a second incoming call via the mobile app. They would like to still hear the current call to inform them of the second incoming call before getting put on hold. This occurs on the mobile app via iOS.
1 vote -
Ability to create multiple call recording announcement for multiple IVRS
Hello Angela I need to set a custom recording to notify callers that the call is being recorded in both French and English depending on the caller's language choice. I have purchased a phone number to link it to the English menu but it doesn't give me the option of the call recording except for the main site
1 vote -
1 vote
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sync multiple phones on same extension number
I have a physical phone at work and another at home. Example is I am at home and answer most all my calls. I come to work and the phone lists them as all as missed calls. The phones should sync. Mitel could do this, but RC can not. Very frustrating.
4 votes -
CALL PICK UP FEATURE ON CISCO PHONES
Currently, call pick up is not available for Cisco phones. Just like other phones, its also important to have a call pick up so whenever the phone ring, we will be able to answer the call using other phones without going to the location of the phone.
1 vote -
1 vote
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Ability to have an option to "copy link" of Call Recordings on the RingCentral Desktop App.
The way that link can be copied on the web app via URL portion, there should also be an additional copy recording link on the RC Desktop app, making it shareable across the account users with permission to access it.
1 vote -
Tertiary Addressing for Directory Assistance
The current Directory Assistance feature provides support for primary and secondary addressing but lacks the capability to manage tertiary addressing. This limitation can hinder users who require comprehensive directory support for complex organizational structures or specific routing needs.
Users are unable to effectively navigate and retrieve information from the directory when tertiary addressing is needed. This leads to inefficiencies and can impact overall user satisfaction, particularly in environments where multi-tiered addressing is common.
1 vote -
Voicemail Tagging
We want our team to be able to tag Voicemail in the online account so we can prioritize which voicemail to check It would be helpful if there is that feature on the online account where we can review
2 votes -
Option to have a mute button for induvial SMS/text conversation.
Something like this
something like this but for
2 votes -
Admin Control for All Users for Pop-out Dial Pad
The customer would like to have an admin setting/control to apply the pop-out dial pad for all users in one go.
3 votes -
Call Queue custom role
More granularity in Call Queue Supervisor roles via a Custom Role with limited permissions like the below:
- Access to modify Hours Of Operations
- Access to Call Queue voice announcements but
- No ability to modify the members of the CQ
Currently there are two options
- Access to Call Queue messages only or full access.19 votes -
Add Soft Key for Paging Devices and Overhead paging
It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.
15 votes -
Need Ability To Monitor calls picked up from Park location
When an agent picks up a call from a parked location, the agent cannot be monitored. We need the ability to monitor a call that an agent picked up from a parked location.
4 votes -
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.
Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:
Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.
Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…
3 votes -
Fax only
It would be a great help if we can set up a fax only option inside the Admin portal. Wherein, we can have it behave like a message only extension.
We can have the customer set up a fax only number to this extension.
5 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
38 votes -
Warm Transfer call for Yealink T46U
When transferring a call using the sidecar extension buttons on the Yealink T46U phone, they cannot speak to who they are transferring to first – the call immediately gets transferred. If they manually enter an extension to transfer a call, they can announce it and then complete the transfer.
It would be best if there is a setting when they press a preprogrammed extension button, they can announce the transfer first
2 votes
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