13016 results found
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CNAM Enablement for RingCentral EU Brand
Current Functionality:
Caller ID Name (CNAM) functionality, which displays a caller's name along with their phone number, is currently available only for RingCentral North America (US and Canada) customers. This feature allows businesses to display their company name (or a specified name up to 15 characters) on the recipient's caller ID display when making outbound calls.Requested Functionality:
We request the enablement of Caller ID Name (CNAM) functionality for all RingCentral European Union (EU) brands. This feature should allow RingCentral EU customers to:
1. Set a Caller ID Name: Configure a custom name (up to 15 alphanumeric characters) to be…1 vote -
Allow us to add a photo with each contact
I have hundreds of clients, some whom I've only met once or only online. It would be nice to be able to add a photo to their contact card so when I see them in public I can put a name to a face.
1 vote -
Option to navigate to Apps and install apps
Within the RingCentral app, users have the option to navigate to Apps and install apps. Customer would like to have an option to disable app feature.
1 vote -
Ability to forward the calls to an external number but not the fax
Calls would be forwarded to an external number but the Faxes will remain at the extension.
5 votes -
reroute with keypress from message only extension
I have a client who wanted extension 5 to be direct to voicemail, we setup a message only extension.
We wanted to have part of the recording say "if this is an emergency press 0 to be connected to an operator" this is not a feature and would be quite helpful.2 votes -
Modify view in Analytics
Customer wants to have the ability to modify view on analytics page with Super Admin and Non Super Admin users.
2 votes -
Ability to use Shared Line as Outbound Caller ID
It would be best if an option for A Shared Line could be used as an outbound caller ID.
7 votes -
Number Inventory to Company Directory
The customer wants phone numbers be transferred to their Ringcentral Address book without assigning the numbers to extension users.
1 vote -
Support for Multiple Line Appearances on Desk Phones
Customer is using a Cisco 8851 that was manually provisioned, and is requesting the ability to configure multiple line appearances to allow the receptionist to handle multiple incoming calls simultaneously. Currently, this functionality is not supported on manually provisioned devices, limiting call-handling efficiency.
1 vote -
Disable call queue calls on softphone only
I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.
1 vote -
Disable call queue calls on softphone only
I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.
1 vote -
Call recoridng announcement volume
It is great to have a volume control to the call recording announcement.
4 votes -
voicemail transcript
Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense.
Also, the current AI being used is via UK biased and needs improving, to take into account International names and accents.
5 votes -
incoming call respond
It will be much better if we can customized the 5 automated message from reply option whenever we received incoming calls from the app.
1 vote -
schedule forward all calls
Ability to schedule multiple entries on Froward All Calls option for the Phone.
1 vote -
Show All Company call recordings on Mobile app for SuperAdmins
If user is a SuperAdmin Allow mobile app to show all call recordings instead of only showing the users call recordings. This is helpful for managers who would like to periodically review calls while mobile to quicker be able to help their teams.
4 votes -
Add Yealink T40G to the list of Supported Phones under BYOD
Add Yealink T40G to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
4 votes -
Need default option for FaceTime on 'Default for calls' on MAC
Need RC app to ask permission to takeover default video calling behavior. Client uses a MAC and every time they launch the RC app, it takes over as the default app for calling over Face Time. User would like option to choose default app for calling. Client is Tegna / UID 1853119021.
11 votes -
manager with live reports should have access to site reports with no access to user management
manager with live reports should have access to site reports with no access to user management
1 vote -
live call monitoring
please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls
10 votes
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