11779 results found
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Show Primary number instead of Direct number on Admin portal.
Even customer added a direct line customer want to show the primary number on admin portal because the normal behavior is when you added a direct number it will show the direct number and not the Primary number of the user EXT.
2 votes -
Hide/Minimize HUD screen
Customer is requesting for an option to hide/minimize HUD screen while doing the monitoring.
7 votes -
Indicator on Phones for Shared Voicemail and for Direct Calls Voicemail
Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.
1 vote -
When users place call on hold for 30 seconds the customer should received an email notifications
To receive Email Alerts When users place the call on hold for 30 seconds on a Daily basis
1 vote -
SSH Access to IP Phone
Allow SSH access to Mitel IP phones/
1 vote -
IVR prompts
Customer is requesting for the IVR system to read back the numbers by itself and not convert it to an alphabet. For example, 9-0-9. It should be read by IVR as "nine-zero-nine" not "nine-O-nine".
2 votes -
Set Voicemail PIN for Message only extension
To add security on voicemail/message only extensions
2 votes -
Interruption Audio on User Extension
If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.
2 votes -
Unable to receive groups SMS for T-mobile numbers
In response to the high demand from partners who require special group messaging functionalities, certain carriers have already acknowledged their efforts toward finding a resolution and receiving group SMS from T-mobile numbers are one of them.
13 votes -
Ability to retrieve deleted calls
would there be a way to retrieve deleted calls from the call log and app logs
30 votes -
remove extension number in the outbound caller id
being able to remove my own direct number in the outbound caller ID settings
3 votes -
Outbound Caller ID apply to all user without using template
I am trying to figure out if it is possible to change the default settings for a user without having to apply a template. For example, I want all new users outbound called id settings to be set to their device number. Is this possible without having to apply a template? Like changing the default setting for that role or something similar?
1 vote -
2 votes
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MS Teams Mobile Mode
When a user has MS Teams Mobile Mode enabled, they should have that clearly indicated and guiding them to the MS Teams to get full funcationliaty on the mobile app. As it works right now, users are just shown the dialpad and think there is an issue when they try and check their messages, place a fax, etc. While the intention is for them to do this in MS Teams, this is not clear in the RingCentral app the way it works now.
7 votes -
Forward target user should get forwarding user
Subscriber A redirects to Subscriber B. It should be possible for subscriber B to be able to reach subscriber A by telephone despite call diversion being initiated by subscriber A.
8 votes -
Call park after timeout to get routed to a call queue
After 5 minutes or timeout park call instead of ringing the extension who put the call on park back should give an option to ring back a call queue or call group
4 votes -
Automated Phone Payment IVR Integration
Requesting an integration between RingCentral's IVR system and our CRM to allow customers to make payments over the phone for invoices. This integration should automatically post successful payments directly to the CRM.
Key Features:
IVR payment option for customers to pay invoices over the phone.
Secure handling and processing of payment details.
Automatic posting of successful payments to our CRM for streamlined data management.
Real-time synchronization to ensure up-to-date account information.4 votes -
Caller ID to External Number
Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.
10 votes -
notifications
Offer option to silence all notifications outside of work hours (phone, SMS/text, etc). This would be both in the desktop and mobile apps.
Currently we only have phone settings that allow us to forward calls to voicemail. A similar function for SMS/Text messages or just the ability to silence notifications would be great.
1 vote -
option for Admin to disable users access to stop call recording
option for Admin to disable users access to stop call recording in desktop and mobile app. "my agents sometimes click on off button and stop recordings".
3 votes
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