9147 results found
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Shows the dial pad automatically when adding a call on RingCentral Mobile App
When on a call using the RingCentral Mobile app and then hit the add button the dial pad should pop up directly so we can enter the number we wanted to add and call like the actual behavior on the desktop app.
1 vote -
Tracking Inbound and Outbound messages
For our company, we use text messages to send reminders to clients. I would like to be able to track outbound text messages for the day and what each of them say. We used to use a platform called Doctor Connect. With that system I could go to reports and it would pull the outbound or inbound text messages that came in and what each said. We use these to count how many times we reached out to clients that day.
1 vote -
Delete contacts on mobile app
There's no delete button option on the mobile app for removing contactsTo delete the contact, you would need first to click on the edit button and remove the all entries like name, number and then save it. This entails more work than just having a delete option for example when long press on a particular personal or guest contact.
1 vote -
Allow downloading of call records through the app.
Downloading of call records through the RingCentral app instead of going to admin portal.
1 vote -
Increase the number to be added on external forwarding for custom rule
When I was creating a custom rule for a user extension external numbers, It would be useful for us to add all the forwarding numbers and just toggle it to who the call will be forwarded to
1 vote -
Lots of caller hang ups = Lots of silent 2 second voicemails Callers that don't leave a message—and hang up a second or two after the be...
...ep—means that I get a 1-2 second voicemail message of silence. Please create a feature that users could choose to NOT save these types of calls to voicemail. Something like ignore/delete any message shorter than 2 seconds. Maybe have a range of time.. All users.
3 votes -
Call Park Location Limit increase
Submitting in behalf of the customer We are looking at setting up private call Parking Slots. 2 per site. Which means we ned at least 120 call park slots.We also need to be able to set the desk physical handsets to monitor specific call park locations. This allows site staff to easily monitor and pickup park calls. Emulating the previous system where they can efficiently pickup park calls (with one button press) without the need to remember any park location number.Also, below page menionted that there is a limit of 100 call parks. How do we increase this number as…
3 votes -
Scheduling option for adding number
Hope there's an option to schedule when a number will be added. For example, after choosing a number to add, there's an option on when it will be active to the user.
1 vote -
Share VMs with users from other sites
It would be nice if we could use the shared voicemail feature to share site voicemails with users from other sites. In some cases, users work in multiple sites either routinely or as backup/vacation coverage, and it would be convenient to allow users to access VMs for other sites without having to change the user's primary site assignment.
4 votes -
Automatically forward the call to voicemail when there are no available agents left in the queue.
we want is if no agent available or ready call shall go to voicemail regardless what was set on the "Maximum caller wait time in queue".
3 votes -
Transfer a call from hold
You have to unhold and there is an awkward pause before transferring a call. We should be able to transfer from hold.
4 votes -
There should be a way to globally turn off email notifications for emails and other aspects.
In case their is a phishing campaign and we need to temporarily halt email notifications without having to go through hundreds of users individually.
5 votes -
RingCentral desktop app Volume control stay on full volume
RingCentral desktop app Volume control stay on full volume - capability for admin to put fixed volume on RC app. To remove user capability to turn it off.
4 votes -
Report showing who access who access and how many times a call recording is being access
Report showing who access and how many times a call recording is being access
2 votes -
Allow on hold music from an audio channel on the computer
I use the product to take calls for my blogcast. I want the people on hold to hear the live show. I want to pass the audio through one of my available audio channels on my PC.
3 votes -
Customer want to have the option to see the time stamp of the call log when he hover the mouse pointer on the call log with double click...
...ing the call log. Customer want to have the option to see the time stamp of the call log when he hover the mouse pointer on the call log with double clicking the call log
1 vote -
Can delay 2 factor of authentication
Can delay 2 factor of authentication
2 votes -
Increase the volume or improve the output of the IVR Prompt
Option to increase the volume or improve the output of the IVR Prompt
1 vote -
Combine SMS Messaging for Users
Please consider adding the feature of combining SMS usages for all users under the company. Our company does not allow employees to send/receive messages under their direct number but has to be under the company's main number so we would really appreciate it if a combine messages feature is available so we don't go over the limit under the main number while the other numbers are not used.
1 vote -
Need to update the profile status when on call - RC phone
Need to update the profile status when on call - RC phone
1 vote
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