9154 results found
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Import User's First and Last Name from Microsoft 365 to RC Desktop App.
When a contact is imported from Microsoft Office 365 to RingCentral it should show the contact's first and last name in the RingCentral Desktop App.
9 votes -
Remove the beep which agents hear when their manager starts to monitor their calls
When our manager starts to monitor a call, there is an audible beep which both the client and the agent can hear. This need to be removed as there is no reason a client should hear this. Also, it would be better if the agent did not hear this either. I do not see any reason why this is not removable.
3 votes -
Force Logout User from RC App
-This is useful for admins to forcibly logout users from their shared app/extension-Some Clients have their users(floating agents) share extension logins and would definitely help to log-off users who forgot to sign out from their respective apps
13 votes -
Can update the RingCentral App Timezone
Can update the RingCentral App Timezone
1 vote -
all the All User extensions get the same function as the Operator extension
all the All User extensions get the same function as the Operator extension
1 vote -
Physical phone extension lookup
On our previous phone system we had the ability to start typing an extension on the physical phone and it would begin the lookup of the corporate directory without having to go into a search feature. It would be nice to be able to start entering an extension and it begin to populate users with that extension sequence
1 vote -
Send SMS in web portal
A feature for Sending SMS in web portal
1 vote -
Automatically add user on HUD
Automatically add user on HUD
1 vote -
listening to voicemails on phone headset
How can we press play on the computer and listen to the message from the phone unit/headset itself? We don't want to play the voicemail to the phone computer speakers for other people to hear.
1 vote -
Feature add to allow on-hold messaging across organization through MVP
This feature would allow pre-recorded messaging to play across all user, group and IVR accounts when callers are placed on hold (or waiting in queue), to provide general or promotional information about the host organization to drive customer engagement.
1 vote -
User notes next to voicemail
I have multiple administrators accessing the same voicemail. Id like them to be able to record notes of actions taken next to each message.
2 votes -
Automatically assign extension on Presence when a new user is added
When a new user is added, we had to always manually go through each user that has a number to add the user on Phone & Numbers > Presence > Appearance > Assign Extension.
2 votes -
Ability to receive sound notification even the RC App is on focus
customer sometimes just leaves the app and pc open so in case he receives a message, he still wants to be notified even when the app and conversation is already open
2 votes -
Increase primary members for a call queue
Increase the numbers to more than 10
3 votes -
Single Pane of Glass for multiple Call Queue Logs
If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view.This makes it tedious for auditing purposes as a queue manager must move in and out of call queues to look at detailed call logs.
14 votes -
Four trunk appearances on all phones that can be placed on hold and picked up from any phone (Not by parking a call or any other method)...
... other than placing the call on hold and letting the person know they have a call on line 1-4.. Four trunk appearances on all phones that can be placed on hold and picked up from any phone (Not by parking a call or any other method) other than placing the call on hold and letting the person know they have a call on line 1-4.
1 vote -
Ability to no place the call on hold when paging
Customer would like to have this feature where in if they are using their paging, calls will not place on hold for the other user and wikll just going to have continues conversation even they are paging
2 votes -
Learn More Icon Under Call Log Reports - Regarding Searching/Filtering the Calendar
The customer would like to request in making the call log report more friendly user by adding the an option or Icon information on how to filter and search for previous months call reports - the customer find the current tab confusing on he's end.
1 vote -
Biometric login
Fingerprint for quick access
1 vote -
Need to add Google Synced Contacts to Quick Contacts
Quick Contacts is not indexing contacts synced from Google Apps. It should be enabled
1 vote
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