12690 results found
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Service Status notification via Text Messaging
RingCentral should have a capability to send a text messages to customer in case there's a problem or outage on the service and not only through email. This will really help the customer to easily view the message rather than on email.
3 votes -
Ability to Disable Changing of Caller ID from RingCentral App
Kindly allow RingCentral App Admin to disable the option for the user to change the Caller ID from the RingCentral App. There's currently an option to disable the outbound caller ID from the Admin Portal. However, this only pertain when a user is using a Deskphone and RC Phone App.
13 votes -
View All fax details
Viewing all full, complete details of the fax logs not only the name only or number only but it has to show the NAME AND NUMBER, the attachment other than the time and date stamps
2 votes -
IVR keypress to show on the display screen of the recipient
IVR keypress that the user selected to show on the display screen of the user receiving call, since customer is only directing all call to 1 dl but would love to see aleast the general idea of what their clients are calling in
4 votes -
Removing whisper when Smart AI is enabled
Customer would like to remove the whisper when Smart AI is enabled.
5 votes -
Integrate with Text Us
Adding Text Us to the supported application of RingCentral so we can use the number of RingCentral to send SMS/MMS messages to our client.
1 vote -
caller id indicator
Add an information button after the caller's name to show the caller id. I need this for voicemail phone App. I have it on the computer but not the phone App.
1 vote -
Prohibit dual incoming calls (call waiting off)
It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.
14 votes -
Status in meeting should has the length of absence
Calendar sync - here customers expect that colleagues can see in the status how long you will be unavailable.
14 votes -
Ability to provision multiple phones to one digital line.
Ability to provision multiple phones to one DL. Customer does not want hotdesking since once you use the phone for hotdesking, there is still a fee0
3 votes -
Sending to Faxes Machine Predicament
Currently, RingCentral users encounter challenges when attempting to send faxes to government agencies or other entities still reliant on fax machines operating at lower baud rates, typically at 7200/9600. Despite RingCentral's advanced capabilities, users are restricted by the platform's adherence to traditional transmission rates, hindering their ability to communicate effectively with such entities.
This feature request proposes the modernization of fax transmission rates within RingCentral to accommodate varying baud rates, including the legacy rates used by certain government agencies. By updating the platform's capabilities to support a wider range of transmission rates, RingCentral users would enjoy improved compatibility and seamless…
5 votes -
able to set up an alert to email a supervisor when their team's users go into "do not disturb"
ability to set up an alert to email a supervisor when their team's users go into "do not disturb"
7 votes -
analytics retention policy
it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year
68 votes -
SIP Deskphone for Elevator/Door System
Customer would like to have a feature wherein RingCentral will support he Elevator or any Door system via SIP Deskphones.
13 votes -
Allow to send more than 200 pages per fax transaction via eFax
Should be able to send faxes more than 200 pages using the efax system
19 votes -
ability to configure line key function
It would be help ability to configure line key function on the admin portal. Also, if it would be possible to add an extension monitoring feature on the admin portal.
2 votes -
Call Queue should show the phone number of the NEXT caller waiting in the QUEUE
We have a client who recently switched from Comcast Business Voice Edge to RingCentral, we are helping them with the deployment. They had Polycom VVX 450 phones before, and they have Yealink T46S phones now. The feature they had before, that they are looking for parity on is with regards to the call queue. With Comcast, they were able to see the phone number of the NEXT caller waiting in the queue, and are wondering if it is something RingCentral could implement.
2 votes -
RCV to work on any browser
We are a health service company and most of our customers are elderly and they don't have time or the knowledge sometimes to download or update the browsers we are requesting for the RCV to work on any kind of browsers currently we are using Chrome and safari however we would like to have the customers to have wider option for joining the meeting.
1 vote -
An option for a user to manually play an announcement while in an active call
A feature allowing a user to manually play an announcement during an active call, with the assurance that the audio announcement will be captured by the automatic call recording.
3 votes -
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
2 votes
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