11313 results found
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Additional guest in conference call
We are using a Poly Trio C60 conference phone. This phone has a limit of 5 callers (phone plus 4 guests). Is there a different conference phone or is there a setting in our system that will allow us to have more than 4 guests on a conference call. We understand we could set up a Ring Central meeting, but we would prefer using the conference phone.
4 votes -
i'm facing problem in recordings. My agents deliberately stop recordings. Please add any option in which agents can't stop recordings.
Please add any feature for recordings in which agents can't stop recordings. Because my agents stop their recordings when they do not want to record. And the result is, I can't see their progress.
1 vote -
Add a prefix to our promotion phone number that is connected to my extention.
I have a phone number for promotional purposes that rings on my regular extension. I would like to have a prefix, so I know when the promo line is calling.
I don't need a separate digital line for $378...just a prefix under a custom rule perhaps?1 vote -
Enabling Logging for enabling or disabling External Guest Communication
Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.
7 votes -
Improve Bluetooth connection for RC app.
the app that is for android for some reason when its connected to a bluetooth device like a car when he gets calls and tries to answer it it will automatically end the call and it goes to voicemail
3 votes -
message notifications based on work vs after hours
It would be helpful if the message notifications for an extension could be set according to work hours. For example, during work hours, we are available and will hear/answer calls/texts, so we do not need the message notifications sent to our cell phones. For after hours, it would be nice to have the ability to designate message notifications to be sent to the numbers we choose, so the person on call will receive the messages. Right now, we all receive the voicemail and text notification at all hours regardless of whether we are open or closed. It would be nice…
3 votes -
RingCentral Dialer to be always embedded in the app
In RingCentral when I am on a call, there is a separate dial-pad window that shows up outside of the RC window. Can we have the option to get this embedded back to the RC Window?
3 votes -
Automatic Select of Caller ID based on Area Code
wanted to have feature that will allow users to dial out to clients using different area codes depending on the number that they are dialing out.For instance, if they are calling someone from 916 area code, they wanted to appear as if they are also calling from the area with 916 area code.
5 votes -
Export Mac address list
We are adding a NAC or AAA, that requires all the MAC addresses of all devices that will be allowed to connect to the network to be registered. It would be helpful to have a feature in RingCentral Admin that would allow me to export all the MAC addresses of all physical phones in our R/C account. MAC addresses and IP addresses would be a bonus.
10 votes -
Forward to external number
Once the call has been forwarded to an external number report should not show how long the call lasted as we are taking care of customer's information
1 vote -
Shared Fax with Designated Inboxes
Shared Fax with Designated Inboxes
This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.
Here's a breakdown of the functionalities:
• Group Management: An administrator can create groups of users and assign a shared fax number to the group.
• User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
• Individual Inboxes: Each…
1 vote -
Log into call queue
A feature in which a user can log into the Ring Central app using call queue credentials
1 vote -
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
14 votes -
Option to disable webinar pop up
Our account was subscribed with webinar trial and our users are getting random webinar popup which we find annoying, It would be useful if there is a way for our users to toggle off the webinar pop up
3 votes -
Dial 311 in New York City
It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.
11 votes -
Mute incoming call notifications while currently on a call for Mobile App
while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.
17 votes -
DND - Presence Key Notification
When a user enters DND it would be helpful to have the soft presence keys indicate red or some other color when they are on DND so everyone in the office knows that the phone is on DND.
35 votes -
Ability to play audio while on active call
It will be helpful for the customer and their business if they will have option to play audio while on active call.
2 votes -
Masking Customer's number while making phone calls
The customer wants to mask his phone number while making phone calls. Instead, he wants to use a random local number that will appear on his customer's caller ID but not his direct number.
3 votes -
clone
Idea: Is to have a clone button to use to clone users, queues, ect that have the same or almost the same information so it can be easier to set up. Currently there is a clone button for ringcx but would like a clone button on MVP as well.
5 votes
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