12690 results found
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2 votes
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Ability to have the desk phone ring on certain calls only
Customer wants to have the ability to set the desk phone to ring on specific calls only. The rest of the calls should only show notification on the desk phone screen
2 votes -
daily delivery reports for recorded calls
Daily delivery reports for recorded calls ( Mp3).
The settings in service web (admin portal), provides the ability for the super admin to set up daily or scheduled delivery call logs in csv format.
One of the settings to filter is recorded calls, but since it's csv format the actual recorded calls ( mp3) are not being sent.
should have atleast a small text or note as disclaimer that adding the recorded calls is not included in the daily delivery reports for call logs.
Please add the text/note feature as disclaimer that it's a limitation.
Please include the development to…
2 votes -
Automatic Update for Advance Settings in Message notification.
We have a customer requesting a feature that would allow them to update their Advanced settings in Messaging Notifications automatically when they change the email address associated with their extension. Currently, they have to update this manually whenever they change their email address.
2 votes -
Turn off Call Queue incoming call notification
Have the ability/option to turn off the incoming call notification from call queue to RC app
7 votes -
make the Google Chrome Plug-In that is used for the agent leg be officially supported by Microsoft Edge.
Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.
18 votes -
Option to download automatic call recordings in bulk and WAV file
Add an option to download automatic call recording in a WAV file on the RingCentral Admin Portal > Reports > Call Log > Download.
12 votes -
Display number while transfer
A Call to 522 is transferred to 567. The display 'call from 522' remains on 567's device/app.The user 567 should see, who is the originator of this call on his display.
14 votes -
App Download for RingCentral App for IT (Non-Auto Update) MSI
App Download for RingCentral App for IT (Non-Auto Update) MSI.
The download link for the MSI app is hidden on the download page, reportedly to semi-force customers to adopt the auto-update version and reliquish internal control of the updates to RC.
Customers must remain in control of the version installed within their company environments.
3 votes -
Sell Headset on RingCentral website.
The client wanted to have away to purchase the devices directly on RingCentral website.
2 votes -
Need the ability to Update the DID line in the top left corner of your Physical Phone to show your corporate number and Extension
Ring Central configured our phones in house and sent them to us to assign to users, with a situation like this we are unable to change the Agents Ring Central DID number in the top right corner of the screen on the physical phone. This needs to be changed to the corporate number and their Extension to reduce confusion and help new hires provide the correct number to our customers.
2 votes -
leave voicemail after IVR greeting when no action is done
The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.
2 votes -
5 votes
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Upvoting System for Questions in Team Chats
The purpose of this feature is to enhance visibility and prioritization of unanswered questions in team chat environments through an upvoting mechanism.
In our current team chat setup, questions asked by team members often get lost in the flurry of ongoing conversations. This can lead to repeated questions and missed opportunities for team collaboration and support. To address this, I propose the integration of an upvoting system for questions posted in the chat.
Users can post questions in a designated question format or by using a specific command (e.g., /question). This action flags the message as a question in the…
6 votes -
transfer the IVR calls to external numbers
The caller wants to transfer the IVR calls to an external number without pressing any key presses without any option as the prompt plays once.
5 votes -
Ability to change the rate center of a number.
Ability to change the rate center of a number.
2 votes -
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
2 votes -
ability to rate the call
Customer would like to have capability to have their customer rate the service provided
1 vote -
DND does not allow any calls
When in DND the assumption is that they will not get any notification or calls of any kind though currently this is not the behavior. When in the DND state, an extension can still get a call if they are in an overflow call queue or when there are notifications. Maybe there should be different levels of DND or perhaps something like a quiet mode?
1 vote -
Report on Keypresses on the IVR Menu
would like to have a report on how the keypresses has been utilized on the IVR
6 votes
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