9189 results found
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Physical phone extension lookup
On our previous phone system we had the ability to start typing an extension on the physical phone and it would begin the lookup of the corporate directory without having to go into a search feature. It would be nice to be able to start entering an extension and it begin to populate users with that extension sequence
1 vote -
Send SMS in web portal
A feature for Sending SMS in web portal
1 vote -
Automatically add user on HUD
Automatically add user on HUD
1 vote -
listening to voicemails on phone headset
How can we press play on the computer and listen to the message from the phone unit/headset itself? We don't want to play the voicemail to the phone computer speakers for other people to hear.
1 vote -
Feature add to allow on-hold messaging across organization through MVP
This feature would allow pre-recorded messaging to play across all user, group and IVR accounts when callers are placed on hold (or waiting in queue), to provide general or promotional information about the host organization to drive customer engagement.
1 vote -
User notes next to voicemail
I have multiple administrators accessing the same voicemail. Id like them to be able to record notes of actions taken next to each message.
2 votes -
Automatically assign extension on Presence when a new user is added
When a new user is added, we had to always manually go through each user that has a number to add the user on Phone & Numbers > Presence > Appearance > Assign Extension.
2 votes -
Ability to receive sound notification even the RC App is on focus
customer sometimes just leaves the app and pc open so in case he receives a message, he still wants to be notified even when the app and conversation is already open
2 votes -
Increase primary members for a call queue
Increase the numbers to more than 10
3 votes -
Single Pane of Glass for multiple Call Queue Logs
If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view.This makes it tedious for auditing purposes as a queue manager must move in and out of call queues to look at detailed call logs.
14 votes -
Four trunk appearances on all phones that can be placed on hold and picked up from any phone (Not by parking a call or any other method)...
... other than placing the call on hold and letting the person know they have a call on line 1-4.. Four trunk appearances on all phones that can be placed on hold and picked up from any phone (Not by parking a call or any other method) other than placing the call on hold and letting the person know they have a call on line 1-4.
1 vote -
Ability to no place the call on hold when paging
Customer would like to have this feature where in if they are using their paging, calls will not place on hold for the other user and wikll just going to have continues conversation even they are paging
2 votes -
Learn More Icon Under Call Log Reports - Regarding Searching/Filtering the Calendar
The customer would like to request in making the call log report more friendly user by adding the an option or Icon information on how to filter and search for previous months call reports - the customer find the current tab confusing on he's end.
1 vote -
Biometric login
Fingerprint for quick access
1 vote -
Need to add Google Synced Contacts to Quick Contacts
Quick Contacts is not indexing contacts synced from Google Apps. It should be enabled
1 vote -
Call from one extension to another
I should see on my end that the call is coming from another extension if that extension missed the call. For example :It will ring to ext 1 deskphone if she missed the call the call will be transferred to me but I should see that the call is coming from ext 1.
1 vote -
Caller ID of the call from
Feature or setting that can be used the caller ID of the call from not the original caller
1 vote -
Call que feature should be available on user Extension
Customer wanted to have all the Call que feature for call handling and voicemail be available to user extension and the feature for call handling and voicemail User Extension should be available to call queue
1 vote -
ability to move voicemail messages to another folder
ability to move voicemail messages to another folder
1 vote -
Extend the 2 Factor authentication duration for email code.
Our email set up has 3rd party provider and it needs more than a minute for us to receive the actual email on our users.
1 vote
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