11780 results found
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adjustments to allow pop out the Extension HUD to the middle blank space or return back to the previous look
Adjustments to allow pop out the Extension HUD to the middle blank space or return back to the previous look. With the new look, it seems that we can use the middle lank space for the dial pad, messages and videos but Not the HUD extension list anymore.
2 votes -
fax confirmation page - fax transmission log
Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are smart and hardworking? Obviously no to both of those questions. I cannot conceive of the stupidity it takes to overlook such an important feature. I'm sorry for the vitriol in this message but your laziness and lack of forethought and follow through has cost me an extra hour of work on a Sunday that I don't…
7 votes -
Different internal rings
If I want to call my co worker, it should ring different ring than normal ring so they know its internal (coworker call).
2 votes -
Failed Fax Preview
It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.
17 votes -
retrieving deleted voicemails from personal inbox and a call queue groups inbox in the RC Desktop app
ability to retrieve deleted voicemails from call queue groups and for each users inbox
4 votes -
Admin capability to Add Fax Cover pages and to restrict which cover pages a user has access to (HIPPA Compliance)
Admin capability to Add Fax Cover pages and to restrict which cover pages a user has access to (HIPPA Compliance) It should not be up to individuals to remember to add and select the company HIPPA approved cover page.
4 votes -
Show the original Fax sender
We would like to show the original user's name when we send out fax using the Company Fax instead of the assigned Company Fax Recipient.
2 votes -
Carrier minutes for incoming calls
Customer is also looking if option to using their Carrier Minutes instead of Cellular data in receiving call specially to location with not cellular coverage.
2 votes -
Add the ability to set statuses, especially DnD, for a specific (short) duration
Quite frequently, after I have set Do Not Disturb to work on a task without interruption, I discover in the middle of the following day that the day had been so peaceful because I forgot to reset my status back to Available.On other UC applications, it is sometimes possible to set statuses - at least Do not Disturb - for a specific duration - like 1 hour, 2 hours, both of which are useful to cover e.g. lunch breaks, or 4 hours to cover whole mornings or afternoons, Today, to get one day of peace and be available on the…
11 votes -
Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...
...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.
14 votes -
Allow fax account to use the Print to fax feature without upgrading
Please allow the "Print to fax" feature to be use on FAX only account without upgrading to MVP plans.
5 votes -
Ringtone Inclusion for Call Recording
I am writing to request a feature enhancement for the call recording functionality. Specifically, I would like the option to enable automatic call recording starting from the moment the phone begins ringing.
As requested, this feature would greatly improve their call management and record-keeping processes by one of their customers
2 votes -
Flexible Caller ID Assignment for Outbound Fax Number by Site
The scenario is that a "site" has a physical fax machine with an attached Cisco ATA. Standard inbound and outbound faxing from the device works as expected. We would like to designate that fax machine as the main "fax number" for that specific site, so that the associated users in that site can also be assigned that phone number as their OUTBOUND fax number. This process would centralize all received faxes to come out at the physical device, but allow sending of faxes from both the machine, and electronically from any user in the site with the RingCentral app available…
2 votes -
Add a 'Save' button on new Call Forwarding flow in Admin Portal
Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!
16 votes -
Caller id name for primary number
would like to add caller id name on primary number
1 vote -
setup reminder through text in the ringcentral app
Customer would like to receive reminder or setup a reminder in the Ringcentral app and receive notification through SMS
1 vote -
Disable/Hide the dropdown menu to select other numbers to send SMS for the RingCentral app/web app
Have the option or ability to turn off the dropdown menu to select another number when the User or auto-receptionist send SMS using the RingCentral app/web
1 vote -
Extend digits in dial by name directory
A feature in which we can extend the characters in dial by name directory from standard three digits to five digits
2 votes -
Set user status when message tab is hidden from users
The ability to set user status is removed when the message tab is hidden from users. Some customers use a different application for internal messaging such as MS Teams but still want to be able to set user status in RC app. Please make it so that the ability to set user status even when the message tab is hidden via custom roles.
7 votes -
Allow for look up of existing speed dials
Our company was set up with 3-digit speed dials for some of our affiliate locations. The current Ring Central app does not allow us to "look up" or view these speed dials. As such, the user has to know the 3-digit code for the specific location in order to use it. These speed dials should be able to be searched like when searching for another user, where one can type either the name or Ring Central brigs up available/possible options as the user starts typing number digits. Below are samples of how the search works today for both alpha and…
1 vote
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