9189 results found
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Bulk remove the profile picture on selected user extension
A feature that can remove the profile picture on multiple user extension
1 vote -
Need to have an option to Turn off Emergency Location on the RingCentral application
Need to turn off Emergency Location on the RingCentral application with full functionality in the application, but looking for an option to Turn off Emergency Location on the RingCentral application.
1 vote -
Include Dial by Name Directory to the Analytics Reports
We are looking for a report showing how many times the dial by directory is being pressed by callers every day
1 vote -
Extend the date range for Inbound and Outbound call logs
To widen the range of retrieving calls for Inbound and Outbound. Quality Review purposes.
2 votes -
Refresh button on LOB Analytics
Create a button that would allow you to refresh the data without changing the dates
2 votes -
Hide Contact Center Numbers from Being Used as Caller ID
We have many numbers added to our Contact Center (InContact) and these numbers show up to users as selectable caller ID numbers. It would be very beneficial to hide these numbers from users as alot of the numbers are for different call Q's within our inContact contact center and should not be used for making outbound caller ID's
4 votes -
Add Company Name Field to RingCentral App
We are using the Windows version of the RingCentral app (version 22.4.34.6382 Windows).On the main call log screen, it shows the Caller's Name that we add on the Contact Card, but it'd be nice if we could also see the Company Name field that is on their contact card.
4 votes -
Feature wherein if a call came in to a specific call queue it will going to pop up a specific web page.
This will be beneficial for users that needs to provide specific information to the callers of the said queue.
1 vote -
Providing an option when a user is not included in the company directory in managing TEAM CHAT
As mentioned earlier, I've come across a system bug that affects the entire setup. To illustrate, I'm an admin who has created a team chat and added users. Some of these users are listed in the company directory, while others aren't (I unchecked a box in the admin portal). Now, for those who aren't in the company directory, their names don't show the three dots, meaning that you can't delete them or grant them admin permissions. As for those listed in the company directory, everything works smoothly. This issue needs immediate attention and a prompt fix. Let's escalate it ASAP!…
1 vote -
The ability to recover deleted picture/image in RC App messages
We should be able to recover deleted pictures/images in the RingCentral App.
1 vote -
Organize more button on dial pad
More button 3 dots on dial pad transfer button is just below the record, always mistakenly press the record button when transferring
1 vote -
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
1 vote -
Link Newly Added Phone Numbers Automatically to TCR
Please link the newly added phone numbers automatically to TCR. Of if there is an option to link and unlink automatically.
1 vote -
Make the Line 2 ring when you are on-call on the Line 1 using Deskphone.
Currently we only seeing blinking light on the line 2 indicator if a 2nd call come in while you are on Line 1.
1 vote -
Able to save/read .vcf files and other vcard files
VCards are files that contain Contact Information that are saved from a smartphone. These are saved/shared through the Contacts app on their phones. Meanwhile, on the company's side, this can be opened through browsers on desktops. It can be helpful if we can download them since it is convenient for our clients.
1 vote -
add custom emojis
It would be helpful to add custom emojis or a logo to a text message.
14 votes -
allow overlap of 2 different rules
custom rules only allow 15 minutes intervals for 2 different rules that send calls to different receivers.our customer needs to allow overlap of 2 different rules like e.g 12am to 9am monday to tuesday 9am to 4pm
2 votes -
Unable to import Personal Contacts with special charcters via CSV
It will help those that are uploading thousands of personal contacts with web pages that has special characters
2 votes -
Sort call queue members by name
this will cut down the time it requires to find/add users in a call queue.
12 votes -
Integrate to Vagaro appt scheduling software when calls come in to bring up client info to book appt
Vagaro has 100s of thousands users ... when a caller calls the front desk to make an appt, the call could be linked to the existing clients record
1 vote
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