11780 results found
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Outbound Caller ID Name for Toll-free/Vanity number
Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry…
10 votes -
Allow certain people in call groups to have incoming calls ring when they are on the phone
we have a receptionist in the call group who is supposed to be first on a call. When she picks up the call she won't get other incoming calls. We need her to be able to get silent or quiet notifications of incoming calls so she may juggle and transfer calls to the right people.
3 votes -
Previous App Version
Please consider having an option to not update the app itself, specifically for the user interface. We had a hard time using the newly updated app. Some people are still comfortable with the preview of the previous version. Hoping to consider it
3 votes -
Turn off DND from Online account admin portal
Should have a feature to disable DND status of user extension on the online account admin portal
13 votes -
Poll App Contact in RC App Should be removed by Super Admin
Since any poll application in the RingCentral App creates a contact with extension number, RingCentral Super Admin can see it but not able to delete it. Customer who is super admin would like to have the ability to delete it anytime.
1 vote -
iOS App - Active Call (shown after device locks)
At the moment, when on an active call on the iOS Mobile app, if the device auto-locks during the call, it is difficult to access the keypad options including the ability to end the call.
To end the call, or access any of the keypad options, you have to unlock your device and reopen the Ring Central app.
Normal iOS behaviour when on an iPhone SIM call, or if using other communication apps like Teams, Google Meet etc, they retain the keypad and active call options at all times, even if the iPhone has auto-locked in the background.
1 vote -
Add a "Is available" notification when someone is done with a phone call
It would be helpful to be able to set a notification to let you know when a coworker is off of a phone call/meeting.
2 votes -
Please label call logs/reports with names instead of extension numbers.
Please label call logs/reports with names instead of extension numbers. It is too confusing to try to match the extension number with the person instead of just having it labeled by name.
4 votes -
Purchase UK Mobile Numbers
We would like RingCentral to offer mobile numbers similar to what other competitors offer.
6 votes -
Add a comments field to the Device Order process
It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO information, etc.... Anything that would help identify the order when you have multiple orders in progress for different for tasks.Could apply to additional number/POC requests.
9 votes -
missed call notification on message only extension
Missed call notification for Message only extension
3 votes -
Mitel 6940: Add user status indicators with Intercom programming
Our office uses the Mitel 6940 but uses the Intercom function, instead of the Presence function. The user status indicator is not currently available with Intercom and THAT is exactly when a status is MOST needed!!! Please modify the software to make that a reality. It would make the office communications much more smooth and non-disruptive. Now, we end up interrupting auser's call for a transfer because we have no idea if they are on the phone. A truly negative software attribute. Thanks
2 votes -
Ability to check how many calls and/or texts you have sent daily
Ring Central would keep a count how many calls and emails you have sent that day on the phone or text tab. This would make it much easier for those that have daily quotas to hit.
2 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48060002-configure-a-desktop-phone-to-a-generic-user
Additional Phone without assigning Users
2 votes -
Fax Transmission using Custom Cover Page
When we send faxes to multiple numbers using a custom cover page, instead of sending the transmission per number, we would like it to accumulate and send the confirmation at once, just like a regular fax when you use one of the existing cover pages.
2 votes -
Desk phone should display the company number instead the number of the desk phone
Customer is requesting that on all Desk phones it should show the Company main number instead of the Digital line assign on their extension or desk phone
9 votes -
Ability to export international calling list from the Admin Portal
ability to export the list on international countries that I can call from the Admin Portal with the rates
9 votes -
Disable beeping sound for inbound and outbound call recording
customer does not want to hear the beeping sound while the call is being recorded.
6 votes -
Barg
We need an easier way to listen in on calls our employees are taking. Specifically from the mobile app or "softphone" is what you call it. Currently I have no way to see who is on a call and listen in if I choose to do so
1 vote -
Group Text thread for Google Voice
Text messages from Google Voice nos. is not showing in the group conversation in the RingCentral app but instead its showing in a separate thread for the said number. I need to be able to receive messages from google vocie nos. on the same group thread and not on a separated thread for google vocie
1 vote
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