12070 results found
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Add new sites in bulk
It would be helpful and make things quicker if we had the option to add new sites in bulk,
3 votes -
Allow RingCentral App on IVedha remote desktop
Allow users who are working in their cloud remote desktop app (IVedha remote desktop) to receive and show a pop up for incoming RC calls that's outside of our work environment.
3 votes -
Allow Polycom VVX 350 & 450 Time and Date text color to be changed
Hello,
Our organization has many Polycom VVX 350 and 450 phones, and we add more daily. We were able to change the colors of a few items, namely, the softkey background and text, the status bar background and text, the menu background, and the menu item and title. However, the time and date of the color text are not customizable. It does not stand out with our current background with logo color. We request this feature be added to change the date and time so it is easy to read. Attached is the config file we are currently working on.…
1 vote -
Integrate a website to a Call Queue extension
We would like to trigger a website when a Call Queue extension is called.
2 votes -
Queue Management
Have the ability to set the Queue management list in Alphabetical order
2 votes -
Headset control inside Citrix (VDI)
Please add the Headset control feature inside Citrix
2 votes -
history of who owned a number
We want to get a history of who owned a number. We've been recycling numbers but we don't know how to get this. Hoping that there is an option in the Admin Portal to check to which extension are numbers previously assigned.
3 votes -
Hide/remove team messaging in RingCentral desktop/mobile app
Have the freedom to simply uncheck/check the team messages under the users' role to remove/hide them.
2 votes -
access VM using external number
it will be more convenient if customer will be able to access the voicemail by dialing his number and extension using external phone number
1 vote -
Notifications
Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.
1 vote -
Monitor application or number added to call handling of a user
Option to monitor application or number added to call handling of a user.
1 vote -
Access call recordings for all users via Application
Customer would like to have the ability to access all call recordings for all users when logged in as a super admin (or any users that has the role/ability to access call logs) on the application (especially mobile application)
23 votes -
Allow SMS Outbound Caller ID Change
Feature that allows admins to change SMS caller ID for users.
62 votes -
Caller number to show up in Blind transfer from call queue
Incall queue, normally it shows the name of the person who blind transferred the call. The customer wants to show the number of the caller.
3 votes -
Mute incoming call notifications while currently on a call
Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.
575 votesThis is now live! Check it out in app under Notifications and Audio -
RingCentral eSim
The customer wants to use their newly ported-in number to be a regular sim number but has a RingCentral account attached to it as well.
3 votes -
Date indicator for test messaging
Customer wanted to have a date indicator for the SMS he's receiving or sending on the RingCentral web browser.
1 vote -
Restrict Porting Due Date
Currently, when submitting a port in request, you can choose any desired due date (ex. I submit a port in request today and I can select a desired due date that is two days away) and it will allow you to submit the request. However, it is recommended by RingCentral's porting guidelines to allow 5-10 business days for the port order to complete. The portal should be updated to NOT allow you to select a desired due date that is outside of the recommended 5-10 business days, in order to properly set expectations on when we should expect a port…
0 votes -
To be able to Sign-out all agents in BULK
For the feature "Sign-out from All Sessions" on the UC side to have an option to sign out users in bulk.
7 votes -
Allow Admins to add Pictures to user profiles
Allow Admins to add Pictures to user profiles so the company can fully leverage the desktop notifications. It would be great if everyone added their company photo, but 90% do not. I could easily have an admin on my team do it for everyone.
3 votes
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