9171 results found
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Voice Changer for RingCentral Phone/Desktop/Mobile/Web app
This new feature will allow the users to change their voice on RingCentral Apps into something else. We can also apply this feature on making phone calls / receiving calls.One best sample is to sound like a grandmother, robot, male, female, child, chipmunks and more..This is ideal during fun events, confidential calls, meeting and conference or a mystery shopper trying out the skills of their users on handling certain events or situation.
3 votes -
Backup Call log and call recording to external location.
Allow admins or RC system to automatically backup call logs and recording. The same way we can do it for Contact Center
10 votes -
Add ability to allow a user to view another user's text message
General messages come to my assistant's phone and I need to be able to access them. I can access her voicemail messages using my assistant's voicemail PIN, but would like a way to access my assistant's text messages too, possibly through delegation feature, or any other way that would make this possible. Would like to be able to access them in the RingCentral Desktop App.
7 votes -
put none RingCentral contacts to their deskphone's presence keys
put none RingCentral contacts to their deskphone's presence keys
1 vote -
Sticky Mute Button
Wish the app had a sticky mute feature just like Microsip does. It doesnt turn off mute every call you have to do it manuelly. I would like this feature installed into the app as an option. Also wish it would display the providers name on the app as well for easy tracing. Provider as in which upstream provider the call came from. It would be a great fraud deterrent.
1 vote -
To have an option of knowing the call queue number recipient for the SMS
The system should have an option of showing on the SMS email notification on which call queue numbers the message was sent to.
1 vote -
Out of office auto reply to text messages
We need the ability to set up "out of office" for messages and text messages. If someone calls me, they know I am out of the office. If they text me, however, there us no way to set up an auto reply so the know I am gone and will respond when I return.
105 votes -
One-Time Password/Two-Factor Authentication
Ability to receive One-Time Password/Two-Factor Authentication from Alibaba.comReference: Bandwidth.FacebookGoogleInstagramOutlookTwitterVenmoWells FargoTinderZelleAmeriprise FinancialWhatsApp
2 votes -
Busy Number Auto-Redial
Busy Redial FeatureWith Verizon, if you dial a number and it is busy, you can dial *66 and hang up. Verizon will call you first when the number is free and when you pick up, redial the number that was busy so that you don't have to keep calling manually.Is there anyway for RC to look into doing this feature?
5 votes -
Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role
Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we have Notifications disabled on our standard role. This is a much more convenient way for users to edit their voicemail than having to log into the service portal.
15 votes -
when creating a RC App team, display a users "Title" and/or "Department" so that users can be confident they are adding the right person
Use case: A user needs to set up a new team in the RC App with people from various departments. There are sets of employees in the organization that have the same name. i.e. John Smith in Accounting and John Smith in Operations. Problem: There is no way to see a person's title when adding members to a team in the RC App, making it impossible to know if you've selected the right person.Feature request: Add Title and/or Department to the user name section when creating a team, so that users can be confident they are adding the right person.
1 vote -
Add Nomadic 911 Addresses for Cisco Devices
This feature enables location detection when a user dials 911 from any of those endpoints. Location detection is based on the application’s or device’s interaction with network infrastructure elements with known locations, e.g., wireless access points, IP address ranges, and Ethernet switch MAC addresses.Currently, CISCO phones are not supported.
1 vote -
Out of office alert on text message
text alert - out of the office
1 vote -
Call length recording - save option / sorting option
A way to clear out calls under a certain length, either a filter or a preset feature to not save calls that are under a certain length
1 vote -
Selection of Skin Tones lacks proper variety.
When giving a thumbs up, it's nice to have it be your actual skin tone, but for some reason the developers have seen fit to exclude people who are grey, green, or blue.I find this to be the worst sort of discrimination, the kind which affects me. Please fix.
1 vote -
change your phone number
The ability to change our phone number within the app would be really nice.
1 vote -
global/mass voicemail messages to clients
It would be a great marketing capability if we could send mass voicemail messages out to our clients. We have an extensive list of clients and would like to be able to pre-record a message and send it out to a predetermined number of clients all at once instead of having to call them one at a time. Does Ring Central have a way of doing that and if so, how?
7 votes -
Option to enable or disble the legacy tool in RC mobile app
The new update there is a legacy tool in the RC mobile app. Before we are doing the changes in Phone system.
1 vote -
Delete SMS log
To have an option to delete SMS logs in the admin portal
1 vote -
Put the active call on hold and able to answer the call waiting.
Put the active call on hold and be able to answer the call while waiting.
1 vote
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