11781 results found
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ideas.ringcentral.com - Further Categorisation/tagging & Consolidation of similar ideas
Whilst trying to search for an existing idea to up vote the amount of returned ideas was overwhelming and not relevant to the actual idea which makes this feature less than optimum.
1) Consolidation of similar, the submitter can exclude their idea if feel not the same.
2) We only use RC via the MS Teams Plug-in, therefore would be good to be able to focus on idea about that product.1 vote -
stop randomly updating the Ringcentral app without warning.
I hate the fact that the Ringcentral app just randomly shuts down and restarts due to an installed update. While I totally appreciate the fact that the app is always updated, it would be nice to be able to control when the app will close and restart. Perhaps a button in the top right of the app(similar to Chrome, Edge, Vivaldi, etc) that says "Restart app to update" instead of the app looking like it crashed and then starting back up again.
1 vote -
add a list of number in admin portal .where agent can not dial out those numbers
the admin , should the ability to added a number in a block list , where agent could not have the ability to call those listed number .
the admin will prevent the agent to dial out those number1 vote -
Custom IVR Rule
Create a rule for IVR Menu Ext 7 wherein an external number assigned to key press and if no answer after 4rings, the call will forward to another external number that is in the IVR Menu.
4 votes -
Calls Reference Number
When someone called in to company main phone number or any user extension's number, requesting for possibility to provide reference number to every someone calls in, so that they can have proof of reference for a customer to say that they called in at this date and time.
1 vote -
Desk Phone IP Address Identification
Description: Desk phones should display or identify the IP address to which they are connected, enabling users to verify the connection and avoid accidentally connecting to untrusted IP addresses. This feature enhances security by providing users with transparency regarding their network connections, reducing the risk of unauthorized access or data breaches.Key Features:IP Address Display: Desk phones should prominently display the IP address of the network to which they are currently connected on the device's screen.Connection Verification: Users can verify the displayed IP address against known trusted network addresses to ensure they are connected to the correct network.Alerts for Unrecognized IP…
2 votes -
SMS broadcast
Customer would like to send SMS to more that 500 numbers in one go. and not be flagged to TCR even sending to unsolicited numbers.
2 votes -
Private Call Parking on Poly VVX 150
Currently, private call parking only work on desk phone when the parking location extension is added on the line keys of the phone via presence. Poly VVX 150 only have 2 line keys which by default is used by the user extension the phone is assigned to. The park soft key instead should provide 2 parking options- public and private. Currently the park softkey is only for public and no available DTMF code for private call parking.
2 votes -
1 vote
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Option for multiple extension to pickup the call at the same time
Customer wants to have an option for multiple extension to pickup the call at the same time
1 vote -
Other extensions caller CNAM on presence
Have Extension line on physical phone display the Caller ID of who they are talking to. This would allow greater collaboration so other users could see who everyone else is talking to.
1 vote -
Allow blocking of MS teams call in RingCentral when RC main number is dialed
customers should be able to block RC calls from their MS teams when the number has MS teams setup.
1 vote -
Ability to do outbound calling on Free account
Hi we would to have the ability to do outbound calling on Free account
1 vote -
Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block
A Data in RingCentral To Know why their SMS links are being blocked without going to a third party to check.
1 vote -
Maximum caller wait time in queue should include 45 secs
the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?
14 votes -
Share Extension for macOS Finder
Hi there. It would be very handy if RingCentral were available in the macOS share sheet (dev info here). RC is in the iOS and ipadOS share sheets, but forgotten for macOS it seems.
4 votes -
Hotdesk Outbound Caller ID
Would like to change the outbound caller id when using a common area phones
8 votes -
Caller information display on external mobile number
the customer would like to see/view the call showing the information of the call when he receives the calls on his personal number
3 votes -
Request additional Call Recording Announcements
We would like to have more than one Call Recording AnnouncementThis would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and that puts us at legal risk.It would be great to have the ability to have 10 or more since each department, collections, education, admissions may have different required verbiage. This would require us to have a pull down on the users for selection of the specific departmental required warning announcement.
8 votes -
Inside IVR custom rule
Customer wants to have a personalized custom rule under the IVR menu of them.So that they can also have an option to toggle on and off for a specific day.
6 votes
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