12714 results found
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3 votes
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Allow specific phone call from company directory to come through while on DND
Have the option wherein we can set either a custom rule or a button that allows calls coming from numbers in the company directory during after-hours and while the users are on DND.
2 votes -
Assign different percentage of calls to queue members
It would be nice to have the ability to assign members of a queue to take a percentage of the calls. For example:
Queue Member 1: 50 % of calls
Queue Member 2: 25 % of calls
Queue Member 3: 25 % of callsThank you for your consideration!
3 votes -
Send Rainbow Emoji
I would like more feel good emoji to help with team bonding
3 votes -
call recording
Allow call recording to be started while the phone is ringing and not only when the call is answered by person or voicemail.
4 votes -
Archiver - SMS Data and File Format
- Ability to save the archived SMS data with contact information, date, and timestamps.
- To choose what file format can be archived.
4 votes -
history of who owned a number
We want to get a history of who owned a number. We've been recycling numbers but we don't know how to get this. Hoping that there is an option in the Admin Portal to check to which extension are numbers previously assigned.
4 votes -
Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...
...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.
16 votes -
Custom ringtones for internal calls
ability to set up a different ringtone when we are transferring calls internally.
15 votes -
Request to edit Incoming Call Display in POLYCOM phones.
Margaret wants to edit the incoming call display of her Polycom phones by removing the commas in the middle of the first and last names.
1 vote -
Ability to switch from a RingCentral phone call to a Ringcentral video call
Ability to switch from a RingCentral phone call to a Ringcentral video call.
1 vote -
Enable Video call pop up notification
Create a feature for pop-up notifications for incoming video calls, so that we can accept or reject the video call even if the app is running on the background or is minimized
2 votes -
1 Number (RingEx License) assigned to 3 desk phones
It will be helpful if we can have one RingEx licence and one number to use with 3 different desk phones and have it ring simultaneously so that we don't need to purchase more Licenses
2 votes -
Contact Center Routing Number in the RC App directory
Have Contact Center Routing Number (numbers not assigned to a user, call queue, IVR etc) be seen as Account Contact numbers in the RC App. The only ones that you will see in your Contacts are numbers that are assigned to an extension (user, call queue, IVR etc).
2 votes -
download list of block numbers
Ability to download list of block numbers from the account.
2 votes -
RingCentral eSim
The customer wants to use their newly ported-in number to be a regular sim number but has a RingCentral account attached to it as well.
4 votes -
An option to set a scheduled caller ID.
An option to set a scheduled caller ID that users can use for outbound calls, with different IDs for business hours and after hours.
1 vote -
Presence & Pickup for Parked Calls for Yealink W Series
Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.
5 votes -
Want a User role that can Disable Domestic calls but can still dial 911
The customer needs to add common area desktop phones that can make internal calls, but not Domestic outgoing calls, but they need to make 911 calls. Need to be able to create a User Role to do this.
5 votes -
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
3 votes
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