12021 results found
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enable assisted provisioning for the following Yealink device (T73U) on RingEX Standard
Please enable assisted provisioning for the following Yealink device (T73U) on RingEX Standard.
Currently, this feature is only available for Core and higher packages.
1 vote -
Sale / Sharing of personal data enabled by default.
Sale / Sharing of personal data appears to be enabled by default. Shouldn't Ring Central PROTECT users from computer data mining.
1 vote -
Automatic Call Transfer Post-Answer Without User Intervention
We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.
Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.
This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…
4 votes -
guest user to get notification when someone send a message
guest member to get notification when someone send a message on there group.
1 vote -
Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way.
Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way. The full quantity of this billing item are billed to a single cost center. Please change this so that they are billed to the line they are assigned to so customers don't have to break out the charges manually.
1 vote -
Add an option to schedule a call queue by date
Add an option to schedule a queue by date
This would help prevent situations where someone forgets to mark themselves as unavailable during a weekend or a day off, or forgets to mark themselves as available again when returning from that time off.1 vote -
Seperate storage of voicemail depending to phone number in 1 user extension
have a seperate storage of voicemail depending to phone number in 1 user ext
1 vote -
Voicemail playback Speakerphone (speaker) icon in my Android (for example) app is not clear whether speaker is on or off.
Speaker icon turns Blue when ON but the speaker icon when OFF is simply a white version of the same icon. It should be a speaker with an X next to it or through it when OFF so it can be better determined if speaker is active.
This is regarding the Android RingCentral app. I don't know how it looks in the IOS app.
Thanks for listening.
1 vote -
Having the ability to turn off the "AI is taking notes" recording so customers do not hear, while still taking notes.
Having the ability to turn off the "AI is taking notes" recording so customers do not hear, while still taking notes.
2 votes -
Search functionality to find number in TCR Campaigns
We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process
21 votes -
Export RingCentral Chat History for Transition to Zoom
We are transitioning our phones from RingCentral to Zoom, and several users would like the ability to export their chat history directly from RingCentral. Currently, the only workaround is for users to manually select all chat messages (CTRL + A) and copy-paste them into Notepad, which is time-consuming and inefficient. Providing a native export option for chat history would greatly improve the user experience during platform transitions.
2 votes -
Allow non super admins to edit presence settings on there phone
I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.
this would let a user se the blf to a certain spot on there phone such as expansion pack
13 votes -
Disable users making calls or texts outside of TCPA hours
We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).
This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.
Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.
6 votes -
Call Forwarding
It would be great to see an option to be able to ring a phone using its DDi number without ALL devices and phones listed under the same user to ring by not using the toggle off/on per device and have a different option.
1 vote -
Zero Dialing on Answered Calls/On Hold
We have a customer/partner that is looking for the Zero Dialing option to work mainly for calls that they already answered or placed on hold. The intention is for the caller to be rerouted to a different extension if callers do not want to stay on hold.
2 votes -
HUD - Ability to hide active call information (inbound and outbound )
able to hide all informatin of a call
2 votes -
Block Group SMS
Ability to block a Group Text that involves all the numbers on it.
2 votes -
Large Fax - 20,000 recipients
We are needing to send a large single page fax to over 20K recipients.
2 votes -
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY
7 votes -
add the teams as an option when starting a new message
When drafting a new message, I prefer to click + > New Message (desktop or mobile). It does not allow me to type a team for my new message, only an individual. I hate having to search for the team before I can send a message in it.
1 vote
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