12659 results found

1. Separate Ring Order for Different Mobile App Device Types (Phone vs Tablet)

   Request Summary:
   Introduce the ability to configure separate ring order and routing behavior for different device types under the RingCentral mobile app category (e.g., smartphones vs tablets such as iPads).

   Background / Current Behavior:
   In the current RingCentral configuration, all devices using the mobile application (RingCentral app) are grouped under a single category labeled as “Mobile App.”

   This includes:

   Smartphones (iOS/Android phones)
   Tablets (e.g., iPad, Android tablets)

   At present, there is no option to distinguish or prioritize these device types individually when configuring call handling or ring order. As a result, both device types follow the same routing behavior.

   Problem Statement:
   Customers who use multiple mobile device types (e.g., both iPhone and iPad) are unable to control how calls are distributed between these devices.

   Common challenges include:

   Calls ringing simultaneously on both phone and tablet when only one is preferred
   Inability to prioritize primary devices (e.g., mobile phone) over secondary devices (e.g., iPad)
   Disruption in workflow when less frequently used devices (tablets) receive calls equally
   Reduced flexibility in multi-device environments

   Proposed Enhancement:
   Add device-level granularity within the “Mobile App” category to allow separation of device types and configurable ring behavior.

   Suggested capabilities:

   Distinguish between:
   Mobile Phone (iOS/Android smartphone)
   Tablet (iPad/Android tablet)
   Allow independent configuration of:
   Ring order / priority
   Simultaneous vs sequential ringing
   Enable/disable per device type
   Optional: Device labeling (e.g., “John’s iPhone”, “Office iPad”) for more granular control

   Request Summary:
   Introduce the ability to configure separate ring order and routing behavior for different device types under the RingCentral mobile app category (e.g., smartphones vs tablets such as iPads).

   Background / Current Behavior:
   In the current RingCentral configuration, all devices using the mobile application (RingCentral app) are grouped under a single category labeled as “Mobile App.”

   This includes:

   Smartphones (iOS/Android phones)
   Tablets (e.g., iPad, Android tablets)

   At present, there is no option to distinguish or prioritize these device types individually when configuring call handling or ring order. As a result, both device types follow the same routing behavior.

   Problem… more

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2. Feature Request: Trigger Missed Call Notifications Using the Main Number for SMS Automation

   Summary

   Enable missed call notifications to trigger SMS automation workflows using the account’s main phone number as the sending/triggering number.

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3. Meeting Camera Activity Audit Log

   Feature Description:
   Request to add the ability to track and audit camera activity during RingCentral Meetings.

   Currently, the RingCentral app does not provide a built-in feature to track or audit whether a meeting host's or participant's camera was turned on or off during a meeting. There is no activity log, event history, or meeting report that records camera state changes or identifies whether the camera was turned off by the participant, the host/moderator, or due to a system-related event.

   Requested Enhancement:
   Add a camera activity audit feature that records camera status changes during meetings and includes:

   A log of when a participant's or host's camera is turned on or off.
   The timestamp for each camera status change.
   Identification of who initiated the action (participant, host/moderator, or system).
   Inclusion of camera activity in Meeting Analytics or downloadable meeting reports.
   The ability for meeting hosts and administrators to review this information after the meeting has ended.

   Business Justification:
   This enhancement would improve meeting troubleshooting, provide greater visibility into meeting events, and help administrators determine whether camera interruptions were caused by user actions, moderator controls, or system-related issues. It would also assist organizations with auditing, user support, and incident investigations.

   Feature Description:
   Request to add the ability to track and audit camera activity during RingCentral Meetings.

   Currently, the RingCentral app does not provide a built-in feature to track or audit whether a meeting host's or participant's camera was turned on or off during a meeting. There is no activity log, event history, or meeting report that records camera state changes or identifies whether the camera was turned off by the participant, the host/moderator, or due to a system-related event.

   Requested Enhancement:
   Add a camera activity audit feature that records camera status changes during meetings and includes:

   A log of when… more

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4. Bulk Edit Enhancements for RingCX Digital Channels

   Request to expand the current bulk-edit capabilities for Digital Channels. Right now, it’s possible to bulk-select channels and update the destination type and workflow. The request is to also allow bulk editing of the Automatic Message, Thread Inclusion Time, and other Digital Channel settings.

   6 votes

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5. Able to remove fax and call queue phone number from the Outbound Caller ID options

   Able to remove fax and call queue phone number from the Outbound Caller ID options in RingCentral App

   2 votes

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6. Call duration that is logged after transfer to queue is often inaccurate

   We frequently have a situation in our call log where a customer has called one queue and a staff member answers, and then transfers the customer to another queue. The log will often show that the duration/wait time of the call after the transfer is over 1 hour, even though the queue it was transferred to has the “maximum caller wait time in queue” set to only 15 or 20 minutes. RingCentral support staff have investigated when this has happened, and have told me that the call actually disconnected and wasn’t waiting over 1 hour, so they have admitted the log is inaccurate in this situation, and have asked me to submit this enhancement request to get this situation fixed.

   We frequently have a situation in our call log where a customer has called one queue and a staff member answers, and then transfers the customer to another queue. The log will often show that the duration/wait time of the call after the transfer is over 1 hour, even though the queue it was transferred to has the “maximum caller wait time in queue” set to only 15 or 20 minutes. RingCentral support staff have investigated when this has happened, and have told me that the call actually disconnected and wasn’t waiting over 1 hour, so they have admitted the… more

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7. Call Transcription

   Hi team, it would be very beneficial for us and other organizations using your AI assistants if call transcripts could also be downloadable through the RingCentral mobile app, not just the call notes. Some of us primarily use the mobile app instead of a computer or laptop, so this feature would mean a lot. Thank you for your updates!

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8. Admin Control over AI Assistant Feature Access

   The current user-level, "all-or-nothing" configuration for RingCentral's AI Assistant creates significant operational and compliance hurdles for enterprise customers:
   1.) New extensions default to AI "On" so every newly provisioned user instantly gains access to unauthorized AI features. IT must retroactively manually disable the feature via template or individual extension-level adjustment to prevent unauthorized use and compliance exposure.
   2.) Compliance teams frequently approve low-risk features like AI Writer globally, but strictly restrict high-risk capabilities like AI Notes/Transcription. Because these cannot be decoupled, IT is forced to disable the entire AI Assistant suite for the majority of the workforce, preventing platform adoption.

   Proposed Solution & Functional Requirements:
   Introduce a centralized administrative framework mirroring the existing Meetings Settings hierarchy (Default Switch + Lock Policy) to allow a global "Default Off" posture with modular overrides.

   a.) Global "Default Off" Option: A master switch ensuring all newly provisioned user extensions automatically inherit an "Off" state until explicitly enabled on the extension by an admin.
   b.) Admin Lock Option: An optional lock icon next to each switch to prevent individual users from overriding admin-defined restrictions.
   c.) Granular Component Toggling: Independent toggles for AI Writer, Live Transcription, Closed Captioning, and AI Notes configurable at the Account and User level, following the same configuration as the Default On/Off account-level toggle with lock option for these individual components of AI Assistant.

   The current user-level, "all-or-nothing" configuration for RingCentral's AI Assistant creates significant operational and compliance hurdles for enterprise customers:
   1.) New extensions default to AI "On" so every newly provisioned user instantly gains access to unauthorized AI features. IT must retroactively manually disable the feature via template or individual extension-level adjustment to prevent unauthorized use and compliance exposure.
   2.) Compliance teams frequently approve low-risk features like AI Writer globally, but strictly restrict high-risk capabilities like AI Notes/Transcription. Because these cannot be decoupled, IT is forced to disable the entire AI Assistant suite for the majority of the workforce, preventing platform adoption.

   … more

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9. Ability to export Call transcript or summary after each call

   Ability to export the transcript or summary after each call to a spreadsheet or file

   6 votes

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10. AI Receptionist number as outbound caller ID

    Use the phone number assigned to the AI Receptionist as the outbound caller ID number.

    6 votes

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11. Holiday Template

    We're managing 680+ hospital sites across two tenants, and each site has its own after-hours IVR with a unique greeting that includes a local emergency hospital recommendation, plus site-specific voicemail routing. Setting holiday rules one extension at a time across that many sites isn't feasible.

    What we're really looking for is something closer to how Zoom Phone handles holiday hours. Specifically:

    • Holiday Groups: The ability to create a named group of holidays (e.g., "2026 Company Holidays") with specific dates and hours defined once, then assign that group to multiple sites or auto-receptionist extensions in bulk. This way we define the dates once and apply them across hundreds of sites without touching each one individually.

    • Per-Site Call Handling on Holidays: When a holiday is active, each site still needs to route calls according to its own configuration — its own after-hours IVR greeting, its own voicemail box, etc. The holiday group just controls WHEN the after-hours routing kicks in, not WHERE calls go.

    • Overflow / Fallback Settings: The ability to define what happens if a call comes in during a holiday and the primary routing destination is unavailable — for example, forwarding to a voicemail or an alternate extension.

    In short, we need a way to centrally manage holiday schedules at scale while still preserving each site's unique call handling. Right now the only option would be manually updating every site individually before each holiday, which isn't sustainable.

    We're managing 680+ hospital sites across two tenants, and each site has its own after-hours IVR with a unique greeting that includes a local emergency hospital recommendation, plus site-specific voicemail routing. Setting holiday rules one extension at a time across that many sites isn't feasible.

    What we're really looking for is something closer to how Zoom Phone handles holiday hours. Specifically:

    • Holiday Groups: The ability to create a named group of holidays (e.g., "2026 Company Holidays") with specific dates and hours defined once, then assign that group to multiple sites or auto-receptionist extensions in bulk. This way we define the… more

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12. RingCentral for Teams Desktop Plugin for Mac on Apple Silicon

    Recently on MacBook Neo (Tahoe 26.4) I have received OS notifications stating that the RingCentral for Teams Desktop Plugin will not be supported on future versions of MacOS.
    This appears to be related to reliance on Rosetta, so please could you develop an updated Teams Plugin targeted at Apple Silicon? Thanks!

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13. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This should be an administrative function to set if needed.

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This… more

    62 votes

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14. disable the pager extension to extension messaging feature in RingCentral Desktop app and web app

    disable the pager extension to extension messaging feature since this feature were internal messages sent directly to a user’s extension. Currently, only the Mobile App and the Legacy Softphone (RC Phone - decommissioned) support this "Pager" format.

    2 votes

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15. Disable Dial by Extension

    We need the capability to disable Dial-by-Extension so that the call will strictly follow the extension set for it.

    4 votes

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16. A Contact Card or Virtual Business Card that can be sent

    Create a contact card or have a contact card feature with contact details that can be sent to others.

    9 votes

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17. sms notification

    Persistent (desktop) notification for inbound text messages until text is 'assigned'.

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18. Future Date Conference Phone Calls

    I need to schedule a phone conference call for a future date and time using RingCentral's standard conference calling feature. I do not want to use RingCentral Video or create a video meeting—I only need an audio-only conference call that participants can dial into at the scheduled time. I'm looking for a way to set this up in advance instead of having to start the conference call immediately when it's needed.

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19. Auto-Assign SMS Shared Inbox to Designated User

    Currently SMS sent to the Shared Inbox does not trigger notifications until it is assigned to a specific user. This results in delays and missed messages in the Shared Inbox, and relies on manually checking for messages without any badge or notification indicator.

    It would be helpful if there was a setting to auto-assign a user to all incoming SMS to the Shared Inbox, with the option to assign them to other users as needed, since incoming SMS only triggers notifications when there is a specific assigned user attached.

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20. opt out

    Please move the opt out message option to a different location. Or stop the pop out from coming up when the cursor is over it. I click on the bar to type and when it expands up, the cursor moves to the opt out box and a pop up appears, and I can't see what I'm typing.

    •  

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