13251 results found
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Enhance RingCentral ACE: Allow Customizable Summary Length and Advanced Accuracy
Currently, RingCentral ACE provides highly condensed, brief summaries of recorded calls. While short summaries work well for standard business interactions, they are far too brief and omit critical details for highly specialized industries—such as healthcare, medical consulting, or legal fields.
We would like to request an update or configuration toggle that allows users to adjust the ACE AI engine to capture the exact, comprehensive context of the call conversation rather than a generic, short summary.
Furthermore, the transcription and summary engine frequently struggles to read or accurately log industry-specific context (such as a patient's medical status or complex technical terms),…
3 votes -
SMS that can be send when Messages/SMS not being delivered
Wanted to have a sms that can be send when the SMS/Messages is not being delivered
3 votes -
Allow incoming calls to route the call directly depending on the user's contact list
Alllow incoming calls to be connected automatically depending on contacts. If the system recognized my contact, it should directly connect to my number. If not, it should connect to my desire queue. If Ringcentral recognizes the caller phone number to be within my current contacts, then I need the phone directed to my assistant. If Ringcentral does not recognize the number, I need the call directed to my intake team. I want the intelligent solution, not IVR
8 votes -
send later
just like on the Iphone sms -= for ringcentral messaging and teams and direct messaging etc - a SEND LATER FEATURE WOULD BE AMAZING !!!!!!!!
I work with people all over the globe, and our time zones are a mess - but this would let me stack up my tasks etc and send them at an appropriate time - PLEASE HEAR ME _ THIS WOULD BE AMAZING FEATURE!!! low hanging fruit!!! grab it.. build it. .heck have Claude build it.. please!
6 votes -
When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted
When someone is trying to access the account with a new device, he would like to get a notification and that person can only access it once he gives permission.
8 votes -
Hold time visibility for other agents
Ability to have the users to view the hold time duration of other users
8 votes -
Extend message only extension storage
A feature in which the message only extension can extend its storage from the default 200 messages
4 votes -
Make it so you can put multiple Hold Musics
Make it so you can put multiple song into the hold music Part and whether your on hold or in a call Que and when the song is over it plays a different song randomly
1 vote -
Ability to have time filter under business analytics trends section
Business Analytics trends tab only has DAYS and WEEKS but it doesn't have an option for time, we wanted to specifically have an option to identify what time of the day we usually received a call received large call volume.
5 votes -
For ACE - Bulk Assignment of Managers for Team level
Enable Manager Assignment at the Team Level
Customer Need:
Customers currently have to assign a manager individually to every ACE-licensed user. This becomes time-consuming and difficult to maintain, especially for larger teams.Current Behavior:
Managers can only be assigned on a per-user basis, requiring repetitive manual updates for each ACE-licensed user.Requested Enhancement:
Allow administrators to assign a manager to an entire team or group in a single action. All current and, optionally, future team members would inherit the assigned manager unless an individual override is specified.3 votes -
Public Group Messaging Destination for External Senders
Feature Title: Enable Public Group Messaging for Unauthenticated External Senders
Feature Description:
Requesting a new RingCentral Team Messaging capability that allows external individuals to send messages to a shared group messaging destination without requiring a RingCentral account or authentication.
The proposed functionality should work similarly to an email distribution list, where external customers, vendors, or other contacts can send a message to a designated public messaging destination, and the message is automatically distributed to all designated group members.
Current Limitation:
RingCentral Team Messaging supports group conversations and external guest participation; however, it does not currently provide a public group messaging…
1 vote -
Modify Outgoing Caller ID for Call Queue Callback (Call Queue Booster)
Feature Request: Allow customization of the outgoing caller ID for callback requests initiated through Call Queue Booster.
Current Behavior:
When a callback is initiated through a call queue, the outgoing caller ID displays the call queue's phone number.Requested Enhancement:
Provide an option to configure the outgoing caller ID for call queue callbacks to display the assigned site phone number instead of the call queue number.Business Justification:
The current caller ID does not identify the facility's or company's phone number, making it difficult for customers to recognize the caller. As a result, customers often ignore or do not answer…1 vote -
Use BT Number for Whatsapp Business
It would be better to have an option to utilize BT phone numbers with Whatsapp Business
The customer suggested adding an option to use BT phone numbers with WhatsApp Business for easier and more convenient business communication, without needing a separate number.
1 vote -
user should have rights to delete group created for text msg or manage groups add or remove induvisulas
SMS and text
1 vote -
Modify the iVR key pressed to route on desktop app only or Desk phone only
Customer wants to have a feature that he/she has an options to ring only the RC App or Desk phone only if they set the extension on IVR key presses.
1 vote -
AI receptionist delay receiving calls from IVR and extensions
There's a consistent, noticable 3 - 5 secs delay when ever AI receptionist receives call from IVR and extensions. I tried to find option to reduce it but there's none. I would like to eliminate or reduce this delay. I would also add there a flicker noise before the AI receptionist starts the opening greeting
3 votes -
Consolidate multiple user accounts or phone numbers into a single SIP connection
Subject: SIP connection
Description: Dear RingCentral Support Team,
I am currently integrating RingCentral with Bitrix24 via SIP.
At the moment, our company has around 30–50 employees, and each user account requires a separate SIP connection (port) to function properly. However, Bitrix24 is currently limiting us to a maximum of 10 SIP connections, which creates a significant constraint for our operations.
I would like to ask if there is any possible solution to consolidate multiple user accounts or phone numbers into a single SIP connection (or a smaller number of SIP trunks), so that we can avoid hitting the connection limit…6 votes -
Zero Dialing Per Extension when in VM prompt
Wants a feature that allows callers to dial "0" after reaching the voicemail prompt to be routed to an alternative extension or operator.
2 votes -
Ability to get the percentage of all incoming calls if they came from a mobile or landline phone number.
Ability to get the percentage of all incoming calls if they came from a mobile or landline phone number.
1 vote -
AI receptionist to be added as an SMS receipient
To have the AI receptionist added as an SMS recipient in order to be added to a shared SMS mailbox.
1 vote
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