13009 results found
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Immediate Busy Signal in a Call Queue
We would like to request a call queue feature that automatically plays a busy signal to any subsequent incoming caller once the first caller has been answered and the line is in use. These additional calls should immediately bypass voicemail, call queueing, and forwarding options, ensuring callers clearly understand that the line is currently busy.
1 vote -
Enable call recording for the whole company not just per sites
Enable call recording for the whole company not just per sites
1 vote -
Option to remove the required timestamp and comment with ACE Scorecards
Option to remove the required timestamp and comment with ACE Scorecards
1 vote -
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
1 vote -
In workflows, add an action to send callers straight to voicemail based on criteria.
I'd like to screen calls based on if they have a contact record, and if so, certain criteria on that contact. If the caller doesn't meet that criteria, send them straight to voicemail.
1 vote -
Default Holiday Schedule for Sites and Call Queues
Create a default holiday schedule for Sites and Call Queues for most major holidays in the USA.
Shouldnt be a reason why we have to create a custom call handling schedule each year for something minor like Holidays.
1 vote -
Separate Call Queue and Direct Call Routing
Ability to configure different devices based on the type of incoming call.
Current Requirement:
The customer would like the ability to have:Call Queue calls: Ring only the user's desk phone.
Direct calls to the user: Ring only the user's RingCentral mobile app.
Requested Functionality:
Provide a configuration option that allows administrators to define which endpoint should ring based on whether the incoming call is from a Call Queue or is a direct call to the user.Business Need:
This would allow users to distinguish between queue-related calls and direct calls, while ensuring that each type of call is routed…1 vote -
Archive chat groups in Ring Central app
I would like to have the ability to archive a chat group so that it cannot actively be used, but we don't lose the chat history. All archived chats should be able to be searched and be available to look up data, but not be able to post new messages in an archived chat group.
1 vote -
google drive share
With the new restrictions on global document sharing, it has become vital for RingEX to propose an option to share google drive documents automatically in group conversations.
UC1: A team member pastes the link to a gdrive document. RingEX automatically detects that some group members do not have access. It proposes a share button with the aliases of the first 2-3 people who do not have access to the document.
UC2: user clicks the Share button -> document shared with all the members of the group.
UC3: User receives out of band notification stating if the share succeeded or not.…1 vote -
Message Data Export on ringcentral free account
Allow Super Admins on free accounts to export message data, eliminating the implicit requirement for a paid plan.
Current RingCentral documentation states that exporting message data requires Super Admin privileges. However, it does not explicitly state that this functionality is restricted to paid accounts.
Admin and compliance visibility should not be gated strictly by account tier when administrative rights are already present. Providing basic data export options to Super Admins on free accounts—even with standard rate limits or basic formatting—would greatly improve transparency and administrative control.
1 vote -
Ability for AU DLs number to support SMS
Ability to convert AU digital line numbers for use as mobile numbers to support SMS/texting.
1 vote -
Future Date Conference Phone Calls
I need to schedule a phone conference call for a future date and time using RingCentral's standard conference calling feature. I do not want to use RingCentral Video or create a video meeting—I only need an audio-only conference call that participants can dial into at the scheduled time. I'm looking for a way to set this up in advance instead of having to start the conference call immediately when it's needed.
2 votes -
Remote Microphone Transmit Gain Controls for Mitel 6930 IP Phones
Directly Resolves Outbound Low-Volume Complaints: External callers routinely complain that employee volume levels are too low on their side, making it incredibly difficult to hear the company representative when calling into a Mitel 6930 IP Phone.
Eliminates Localized User Configuration Overhead: Because the RingCentral Admin Portal currently lacks backend audio gain controls, employees must manually navigate physical desk phone hardware menus to fix this. This creates a disjointed user experience and drives up internal IT support tickets.
Empowers Admins to Standardize Call Quality Remotely: Providing administrators with a way to remotely push microphone transmit gain overrides via centralized settings templates…
2 votes -
Discard Voicemails Containing No Speech
Currently if a caller disconnects during a voicemail greeting, or shortly after the message beep indicator but there is no speech, we generally still register this as a voicemail and notifications are subsequently sent.
This causes notifications to be sent for voicemails that contain nothing, causing additional admin overhead.
Suggest that detection is placed for scenario of a voicemail containing no speech, and if no speech is detected, the voicemail is discarded.
4 votes -
Delete Message as whole on 1-on-1 direct message
would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .
10 votes -
Combine User List and User Device Export
When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…
26 votes -
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
With Microsoft phasing out support for VOIP-based numbers in MFA due to security concerns, many organizations that rely heavily on RingCentral VOIP numbers for authentication are left without a practical option. We request RingCentral to continue supporting VOIP-based numbers for MFA to ensure business continuity and flexibility, especially for users who do not have access to mobile devices or prefer VOIP-based workflows.
While Microsoft recommends alternatives like Authenticator apps or security keys, maintaining VOIP MFA support within RingCentral would give customers additional choice during…
14 votes -
Disable a users from dialing a number
There should be an option for the phone system to block a number from being dialed by the users
1 vote -
bulk download of voicemail greetings
Please add a bulk download feature in the Admin Portal that allows system administrators to export custom voicemail greetings for multiple users or extensions as a single .zip archive.
1 vote -
Call log filter - Additional filters
Additional filter for the call logs.
Currently, the only filters are the date range, call direction, types of call, and the extension.
It would be helpful if all attributes that can be found on the detailed view can be filtered.
In our specific use case, we would like to filter the "result" with "IP Phone Offline".
3 votes
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