9341 results found
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leave voicemail after IVR greeting when no action is done
The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.
2 votes -
Upvoting System for Questions in Team Chats
The purpose of this feature is to enhance visibility and prioritization of unanswered questions in team chat environments through an upvoting mechanism.
In our current team chat setup, questions asked by team members often get lost in the flurry of ongoing conversations. This can lead to repeated questions and missed opportunities for team collaboration and support. To address this, I propose the integration of an upvoting system for questions posted in the chat.
Users can post questions in a designated question format or by using a specific command (e.g., /question). This action flags the message as a question in the…
6 votes -
Ability for the Super Admin to Disable voicemail account wide and user level
Ability for the Super Admin to Disable voicemail account wide and user level
10 votes -
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
2 votes -
SSO and 2FA are to simultaneously be enabled in the account
SSO and 2FA are to simultaneously be enabled in the account
Our customer is requesting to enable both SSO and 2FA simultaneously which they would be able to manage were the code be sent to identify login. They worry about email hacks and in this way if the system sends the code via SMS or call they could prevent hacking from taking place.
3 votes -
Allow multiple supervisors to monitor a call simultaneously
Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.
37 votes -
Ability to use a key press to leave a voicemail.
When calling into an IVR, have the ability for the caller to leave a voicemail if they don't want to wait in a call queue.
3 votes -
Send Order Confirmation with Shipping info and serial numbers via email
Currently, the only way to gather shipping tracking information and serial numbers for shipped devices is to do a manual look in the service portal. I would like to receive an email once the order status is changed to "shipped" that provides:Tracking InformationSerial numbers and their assignments to each line.This email option would be very helpful so that we can forward information to our installation partners once the order is shipped vs doing a manual lookup before a scheduled installation.
11 votes -
Push notifications
Be able to unsubscribe users from push notifications in the admin portal. We had a situation that an employee is not longer with the company, the access to Ringcentral was removed she was not able to access the account but the push notification was still being delivered to the mobile device.
2 votes -
Disable Activation of Corporate Emails for Personal Accounts
To maintain compliance and end-user experience I propose disabling the ability to use a corporate email (ie. *@corporation.com) when signing up for personal RingCentral accounts. This would prevent potential data security risks associated with using company credentials outside the approved corporate use case. Implementing this change would help ensure corporate emails addresses are reserved strictly for official, business-related purposes and allow users to only use IT approved RingCentral accounts.
2 votes -
Assign extension to existing clients
Customer would like to have the option to assign an extension to their existing clients so they can dial the extension number to reach out to their clients instead of dialing the numbers
2 votes -
Call Queue Wait Settings: Maximum caller wait time in queue: Add an Option to Disconnect
Have an option to disconnect the call for this Call Queue Wait Setting:
-> Maximum caller wait time in queue2 votes -
SMS Opt-Out
Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client
7 votes -
Ability to mark all unread SMS and voicemail messages read
Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
17 votes -
Launch an external App or website for incoming calls"
Feature to have an option to have bulk changes for "Launch an external App or website for incoming calls"
2 votes -
Other Phone System Forwarding to RingCentral (UC) - Whisper Feature
The customer have a system that forwards the call to RingCentral (UC) that will have a whisper that the user will hear. Please have the UC account a feature that can accept calls with whisper.
2 votes -
4 votes
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Download team messaging
I am writing on behalf of our customer who has expressed a need to be able to download a conversation in the RingCentral App. It would be nice if there is an option to download the entire conversation in RingCentral App Message. During post go-live support, some customers do not want to just copy and paste the entire conversation because it captures unnecessary information and its tedious. I hope there is a better way to download a conversation in RingCentral App Message.
5 votes -
Paging shortcut key
The partner wants to request to add a speed dial in the line keys for the paging group.
12 votes -
Caller want to implement a feature to restrict users to delete sms
From caller: want to have a feature to restrict users to delete sms
5 votes
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