13021 results found
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Retain Caller ID When Dialing International Numbers
Some numbers are showing a different Caller ID when dialing international numbers. It would be great if the original Caller ID is retained instead of having to show a different Caller ID when dialing international numbers.
8 votes -
I.D Caller Solutions
Can there be a feature to use when making outbound calls to my client's customers where my business name doesn't show up on their ID caller but instead just a number. I offer call services in business but I have to go through extra measures to make calls i.e make my number private which most people don't respond to when private or using a client's Google Voice account.
1 vote -
Announcement after Ringing all extensions
The client wanted to have an announcement option that can say "If you know thew party's extension please dial now", after ringing all the extensions on the call queue.
1 vote -
Ability for conference number to receive voicemail
It would be good if we can have the ability for conference numbers to receive voicemail without having to assign to an extension.
1 vote -
Enable the addition of additional desk phones to the Ring Group while still allowing users to be added to the Call Queue.
The customer wants to be able to add a user to the call queue, even if they have more than two desk phones set to their ring group or forwarding.
2 votes -
911 call routing
The client would like to have their 911 call from their RC phone to go directly to the local PSAP instead of going to first to the 911 national operator because this would cause delay with the emergency.
8 votes -
disable notifications of "New Call from SUSPECTED ROBOCALL"
Have the option to disable only notifications received from RoboCalls for missed calls
3 votes -
When transferring a call and receiving extension did not pick up, call should go back to the original extension instead of going to voicemai
When an extension on the account initiates a transfer and the receiving extension did not pick up, the call should go back to the originating extension instead of going to voicemail
3 votes -
Desk Phone Pairing and Inbound Calls
With 'Desk Phone Pairing' enabled, please provide the ability for the user to answer the call with their desk phone and still have all the active dial pad features on their softphone vs. having to answer on the softphone to enable the dial pad features.
13 votes -
mute tone when dialing numbers
option to mute the tone when dialing numbers. The sound that plays on your phones as you dial each number
5 votes -
Increase call queue limit
We've run into an issue, where there is an supposed call queue limit of 100 call queues? Can I ask if that can be increased for our company? We've recently migrated over to RingCentral, have have roughly 300 sites that would require a call queue for each.
4 votes -
Canada - Individual's Name with Caller ID telephone number
Ability to set the individual's name as part of the caller ID in Canada. Right now we can only send the business name but competitors (Zoom) can send the individual's name along with their telephone number.
5 votes -
Text Messaging Reply Option
Many of today's popular messaging services like Skype and Teams allow you to "reply" to a text post which copies the original post text into your reply followed by a break of some sort (i.e. several dashes -----) so that when you reply to a question, the recipient of your reply knows to which post you are replying.It would be helpful if RingCentral SMS texting allowed the same functionality.Here is an example (though very simplistic as it is an example, real-world cases would be more complex).Original Sender message #1: Do you want to meet on Tuesday?Original Sender message #2: Is…
11 votes -
RCV via browser ads option.
When a non-subscriber joins a meeting via a browser, they are automatically redirected to the RingCentral website at the end of the meeting. It would be beneficial to have the option to configure the redirect so that non-subscribers are directed to our own business website instead of RingCentral's.
1 vote -
Auto Dial missed call numbers.
An option to create a rule that automatically assigns missed call numbers to a specific user, who will then be automatically dialed by the system as soon as they come online.
1 vote -
Ability to receive incoming calls for two call queue with one incoming number.
Ability to receive incoming calls for two call queue with one incoming number.
1 vote -
Persistent Volume Settings for Polycom Phones
Currently, when using Polycom phones, the volume settings revert to default levels with each new call. This behavior can be inconvenient for users who prefer to set their own volume preferences and have them persist across calls. This feature request aims to introduce the capability for Polycom phones to retain the user's desired volume setting consistently from call to call.
Benefits:
Enhanced User Experience: Users will have a more personalized and consistent experience with their Polycom phones by not having to readjust the volume with every call.
Increased Productivity: Eliminating the need to manually set the volume for each call…6 votes -
More granular permissions for users
In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.
10 votes -
Add Push to Talk feature in UK account
Kindly add the Push-to-Talk Feature for UK Customers
2 votes -
Audio Conference
Extend the up-time of an audio conference from 6 hours to 24 hours.
2 votes
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