12715 results found
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Ability to assign dedicated fax number to each number on auto-receptionist
It will be very helpful if the customer will have option to assign a recipient on faxes per auto-receptionist.
5 votes -
Team/Group SMS Feature for Clients
We really need this feature so clients can text our "support team, customer service team, etc." and allow several people on our company team be able to view & reply to these messages.
Nextiva just rolled out with this feature last month (Feb. 2024). Let's see it already RingCentral, please! Don't let Nextiva outpace you on features. They've been rolling out really nice back to back features in the past 2 months.
3 votes -
Request Documentation: Increase Inbox Storage Limit
Currently, the inbox storage limit for voicemails and faxes in RingCentral is set to 200 items before automatic deletion. This limitation may pose challenges for users who require a larger storage capacity to retain important communications. By increasing the inbox storage limit, users can have greater flexibility and peace of mind knowing that their important messages are safely stored for future reference.
3 votes -
Voicemail-to-text to capture multiple languages concurrently
It would be very helpful if voicemail-to-text could have the ability to capture multiple languages at the same time, regardless of which language is selected for User Language, in cases where incoming calls are split between multiple languages.
33 votes -
fax coverpage
To have an option to manually enter Recipient details when using default coverpage
1 vote -
Feature Request : Cisco 8851 to have the users appear as a list on the Corporate directory
Feature Request : Cisco 8851 to have the users appear as a list on the Corporate directory
Details : Having the option to display the list of users in the corporate directory instead of searching for each user
Significance of the feature : allows to easy display on the user list instead of typing the name
Current behavior : only has the option for Simple and Advance search and no option to display user as a list
Brand : BT1 vote -
Access All Call Recordings from the 'Recordings' Tab
Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordings from Service Web by going to Messages > Recordings, and under the 'Recordings' tab, all of the on-demand recordings are visible. On-demand recordings are also accessible from the Call Log. I am requesting that the 'Recordings' tab be used to house both on-demand and automatic call recordings so that all call recordings can be accessed in…
8 votes -
Show the original inbound display information in call queue overflow
In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.
7 votes -
Ability to add outdoor intercom devices for intercom feature
Need the ability to add outdoor intercom devices, like CyberData 011186 SIP Outdoor Intercom device, to an extension to use the intercom feature instead of paging.
4 votes -
Blank voicemail
Blank voicemail can be sent to a user. The customer would like to have a feature wherein blank voicemail should be blocked by the system.
3 votes -
Print to Fax plugin or extension for RingCentral Web Browser App.
Since the Print to Fax plugin is already available in the RingCentral Desktop App platform, it would be convenient for the customers if this plugin were available on the Web Browser Platform.
5 votes -
Purchase UK Mobile Numbers
We would like RingCentral to offer mobile numbers similar to what other competitors offer.
7 votes -
Automatically add new RingCentral numbers to TCR Campaign
Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process for new RingCentral numbers and make use of an active TCR Campaign
24 votes -
Preview Fax Attachment before sending from the RC App
Preview Fax Attachment before sending from the RC App, Is it possible to preview a fax message before sending on the RC desktop app?
4 votes -
Email Domain Configuration for Email-to-Fax Function in Admin Portal
Currently, RingCentral lacks a feature that allows administrators to easily verify if email domain configuration is set up correctly for the email-to-fax function. Introducing a feature to display email domain configuration in the admin portal would streamline the verification process and ensure smooth functionality of the email-to-fax function.
3 votes -
Quiet times
As a notification setting—allow the user to set quiet times, so that they are not alerted with notifications, on Lock Screen or Notification Center. Use case would be for users to set quiet times during weekend or certain hours of the day after normal business day working hours.
1 vote -
phone number retrieval
Customer wants to retrieve a number that is deleted for more than 90days.
3 votes -
Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
73 votes -
Ring Groups ringing desk phone, desktop, and mobile app
Ring groups can currently ring our deskphones and we can add external cell phones for staff away from the desk. Since we are becoming mobile we are transitioning away from desk phones. We would like the desktop and mobile app to take calls. We need the mobile app and desktop since we need to use the site number for caller ID to place calls.My example we have a ring group 3065 created in our account the first group is the desk phones that always ring. After hours we add external cell phones to the ringing and they work fine but…
5 votes -
Customer would like to have their nick name as caller ID instead of Full Name (internal calls)
Customer would like to have their nick name as caller ID instead of Full Name when doing internal calls.
2 votes
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