9139 results found
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Manual Call Queue Time Schedule Override
Finding that customers are still looking for a way to manually override a time schedule from the phone. It would be nice to add an option to the call queue that would allow an admin to set a dialable code to set a queue into night service. Businesses dont always go home at 5pm every day. Some may choose to go home at 4:45 today but may quit at 5:35 tomorrow. Worse case may add an option on the mobile app to easily put a queue into night service by the queue superviser
10 votes -
Customize caller ID list (visible from dial pad)
Rather than just being able to determine if a user can or cannot change their caller ID from the MVP dial pad, it would be advantageous if the user could change their called ID from an administrator-specified set of numbers, rather than just all company and CC numbers in the dropdown. That way users can displays the company-appropriate outbound caller ID when make outbound calls, but at the same time, do not have access to caller IDs they "should not" be using.The attached screenshot is from my MVP test account and only shows three options, but in my corporate acccount,…
8 votes -
Live Reports - filter calls with low duration
In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not.When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls are missed, which usually is the case.
3 votes -
Keep messages unread until the window is active
Most users have multiple monitors these days. I keep RC open on one of my screens and woudl like to keep the most recent chat open while I work on other things. While I'm on another monitor working on something else, chats are coming in and I'm not being alerted if I leave the same chat active. As a result I've been in the habit of clicking a mostly unused team JUST SO I don't miss messages in the chats I really need to be a part of. We tested a competitor product some time ago and they kept the…
4 votes -
Set up new user E-Mail limited to 48 hours
It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot send these on Fridays unless we know that the user will respond right away.
13 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
It is now possible to schedule the new user e-mail-- the email is still a 48 hour period, but the admin can decide when the 48 hour period begins. Learn more here.
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Add support for Cisco 7861 handset
You already support all of the other phones in the range of very popular handsets. It should be very easy to add this model.
2 votes -
[Call Queue] More Roles with Granularity
Would be great to get more roles on giving access to Call Queues options.Actually, only 3 (Messages / Full Access / Member management).Call History is only available for the Full Access role, giving also Configuration access.A new role, for "Messages + CQ Call Logs" might be interesting. This would secure the CQ of any change.
3 votes -
Option to automatically end the call recording when switching from audio call to video call using RingCentral app
Please add a feature to automatically disable or complete the automatic call recording for audio call when switching to video call using RingCentral appCurrently, if the automatic call recording feature is enabled on the user and he wish to switch the audio call to video call, it doesn't work unless they will end the call.
3 votes -
Review article with "White or Black" list terms
RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”
1 vote -
Requests for Report Subscription Features
I have a few requests related to getting information out of RingCentral to be able to use with our existing company metrics data. Add the User Email Address as a column in the Users tab of the performance report. Having the email address with the user name allows for a unique ID of the user that will easily tie in with the rest of our powerbi reports including metrics from other sources.Add a feature that allows for a subscription of the User info that can currently be manually downloaded so that a weekly subscription can be sent with the current…
1 vote -
I would like to add a BUSINESS website to the portal .
Hi i would like to add a business website to the portal one page for all
1 vote -
Give customers the ability to create international dialing rules on a per custom security role basis
Feature Request:The customer would like to be able to create custom international dialing rules on a per security role basis.User Case:DJO has a large international presence, with offices all over the globe. Many of these offices are tasked with making outbound calls into their local region. Even though almost all of their users require International dialing capabilities just to dial locally, DJO does not want to broadly open the International dialing door and allow all offices to call all approved countries across the globe.
7 votes -
Adjust how missed calls are categorized for group calls
Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
469 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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Basic Hunt Group for Answering Position
Would like a basic Hunt Group where members can answer multiple calls, and the overflow could be an IVR, another EXT, etc Example: Company has a team member - EXT 100 - who is responsible for answering calls, but also needs to be reachable out of an IVR. HG would be created where EXT 100 is the only member and they can answer multiple calls, and juggle inbound traffic. Overflow option to IVR, where it would play a Day Greeting for unanswered calls. EXT 100 is then reachable out of the Day greeting and if a caller navigates to them,…
7 votes -
Extend Delegate Line Group functionality to the RC App (Desktop and mobile)
Use Case: The prospect saw a demo of Delegate Line Groups on a Poly endpoint. They absolutely loved the functionality and intend to use it for their Execs and Exec Admins. The customer really wants to use both desk phones as well as the RC App.Feature Request: Extend Delegate Line Group functionality to the RC App in the HUD.Specific feature callout:
Ring the RingCentral Apps when a call is placed to a Delegate line
Prepend the Delegate Line Group name to the Caller ID so that the parties being presented with the caller better understand what type of call it…3 votes -
SMS forwarding settings
Forward SMS settings
22 votes -
Allow Dialpad to open in standalone window that can be moved outside of the app.
Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it just makes sense to be able to send an outbound call in a similar manner.
3 votes -
My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature
1) Add Attachments when opening a case2) Add functionality to add more than one attachment at a time - would love to see a drag and drop3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are expected to provide logs and a lot of data, update the system to support what is being required. Right now we are emailing outside of the case because the portal cannot support all of the data we are being asked to dump in the case or attach. It is extremely time…
1 vote -
Ability to Edit Case After Submission
It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which is frequently missed when requesting through a comment to either engage or ensure someone is cc'd.
1 vote -
Deskphone Support of 100+ Extensions/Presence
We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Central doesn't support that. This needs to be a feature enhancement.
1 vote
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