11283 results found
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Closed caption in Phone app
people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
14 votes -
Ability to anounce and see the participants of a conference call.
Unify Office Client should display participants of a call conference (this feature is already available in the smartphone app). An Audible signal when participants change (leave or enter).
4 votes -
Message-Only Extensions should have a schedule
Message-Only Extensions can be used for voicemail. Some call flows call for a different greeting during on-hours and off hours.
4 votes -
Bone Conduction Support for ADA Needs
I am deaf in one ear and cannot have a headset that covers my other ear since I must be able to hear and help office visitors. There are no supported headsets in the RingCentral recommended list that meet my ADA needs for the desktop version of the app.I currently use a bone conduction headset (OpenComm UC by Shokz) and am unable to use the headset controls to answer or end a call. For disability and accessibility needs, it would be wonderful if bone conduction headsets could be supported. I also know several other areas and individuals at Brigham Young…
25 votes -
Forward voicemail to another extension and follow the forwarded extension's voicemail delivery rules
Problem:
When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.Steps to Reproduce:
1) User Ext. A has voicemail recipient of User Ext. B. User Ext. B then forward voicemail to User Ext. C.
2) Make a phone call to User A
3) Allow the call to go missed and leave a voicemail
4) Voicemail is delivered to the mailbox of User BActual Behavior:
The voicemail is sent to the VM mailbox of User Ext. BExpected Behavior:
The voicemail delivery should follow…1 vote -
Attached recorded calls on a task without downloading the recorded calls on PC
Since the recorded calls are already available on recordings tab on RC app, why not give an option for it to be shared to guest, want to create task assigned to a guest account then attached call recording without downloading it.
1 vote -
Mute Conversations within Inbox
You can mute messages, but would like to also be able to mute items in the inbox
1 vote -
International Calling Guide
Requesting a KB article or a guide for the number type and license for RingCentral products on how and specific destination is available to calls. Also, include restricted areas and caller ID's to use that will not violate the region that is being called.
1 vote -
Show department in contact under company contacts initial screen selection list
Please add a feature to show the users department/title in the initial screen contact list. In larger companies not all users know each other. It would be helpful to scroll through the list to view a person's title for example manager or sales person etc.
1 vote -
Remove Ring Central Advertisement on Forwarded Texts.
When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.
4 votes -
Mitel phones to have the intercom working while the DND is enabled
Is there any way for the Mitel phones to have the intercom working while the DND is enabled?We can see on the link https://support.ringcentral.com/article-v2/4604.html?brand=RC_US&product=RingCentral_MVP&language=en_US that "The Intercom call is converted into a regular call and will route to the receiving User's voicemail.".-However, customer wants to know if there is a way that it will not go to user's voicemail.
4 votes -
Outbound Caller ID Search
Customer is coming from CloudCall, which has a local presence option that can auto select an outbound CID(covers most major metro cities) to match the dialed number. RingCX, and Dialpad CC can do this, but if MVP simply had a search feature for its built in Outbound CID selection, it would be more attractive to customers that don't necessarily need a full CC package just for this feature. I have recieved feedback from many prospoects that once that list gets more than 20 numbers in it, it becomes too cumbersome for the end user.
2 votes -
Ability to see who rejected the call in Analytic Reports
Customer wanted to have a feature in Analytic Reports that will show who's agent rejecting the call in the call qeueue.
1 vote -
Access to personal contacts during a call transfer
During a call on the RingCentral application, when the call needs to be transferred to someone else, only the Company directory is available to search in. There is no access to personal contacts or any other group. Please add the ability to transfer calls to other groups other than the Company directory.
2 votes -
Stop second incoming calls from continually ringing over the top of an existing call
When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.
29 votes -
Update Cisco 191 ATA Setup
We need the system to have a working setup to get the Cisco 191 ATA working and have it added to the system so we can add and use it as a replacement.
2 votes -
Option to shorten the RC Webinar Invitation Link
At the moment, the RC Webinar Invitation link is too long. It'd be great to have the option to generate short URL.
12 votes -
Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without check...
...ing them one by one.. Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without checking them one by one.
1 vote -
Way to search a non ringcentral number to see in which call forwarding it is added
Is there a global search for our account to see if a specific non RC number is associated with any queue or extension
Our main attorney want to know if his cell number is listed as a fall-over number anywhere in the RC system
1 vote -
Presence set different greeting or an identifier when a call is from another user
Way to set different greeting or an identifier when a call is from another user when set with Presence to ring when other users ring.
1 vote
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