12731 results found
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Phone registration Log (Deskphone)
If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
7 votes -
Restore collapsable message pane
The message pane containing favorites, folders, and conversations used to be able to collapse. This was incredibly helpful - especially in work from home setups - as it saved room on our screens. Currently, the message panel has a fixed minimum width.Let's restore the collapsable message pane!
10 votesOur product teams have captured this feedback, and are planning adjustments on the 7/10 release (23.2.35 web) to address this. Thank you! Update: These are now launched and fully rolled out, please make sure to restart your apps to see the latest version. If you have additional feedback after trying the latest updates that make the left panel sizing smaller width like the previous desktop app interface - let us know! -
consent option for TCR
Customer is not initiating any sms, customer wants to be able to register for TCR that does not include forms on obtaining consent to send smssince cx way is that everything is done verybally and the number is shared to him verbally
2 votes -
incoming fax
be able to receive incoming faxes even if the voicemail box is set to go to other users or call queue
2 votes -
Hide Hover Tool Tip When Typing
The tooltip that appears when hovering over the icons above the message line does not go away after you start typing. The tooltip covers the message text box and you can't see what you're typing. This is annoying and requires you to move your hands off the keyboard back to the mouse to move it.
2 votes -
RC App Call Notification while using a server screen
Customer wanted to also have a notification when receiving a call while using the RC App in server screen. In that way they can monitor users screen while using the RC App while on a call.
1 vote -
We need to see who else is calling, when already engaged on a phone.
We use Yealink TP-57W phones in our office. We are having an issue, whereby when someone is on the phone and that a new call is coming, the person on the phone cannot see who else is calling. How can we make sure they do (to know if ongoing call needs to be put on hold or not)? I am told that Ring Central does not offer that feature, that we had on our old analog Panasonic phones!!! How in the world (21st Century!!!), this is not available??????????)
3 votes -
Please add volume control feature on Avaya J Series phone not allowing user to Mute the ringer.
user accidentally can disabling the Ring and causing issues, there is setting for the J phones, it is the SET AUDASYS please try implement it and test, the feature is very important.
3 votes -
Ability for admin to set and lock ringer volume for J series phones using ACO
Currently office staff can turn their ringer volume down to a level not conducive to good call handling. As a company owner and super admin user, I would like the ability to deploy default settings for ringer volume, ringer type, and any other basic functions of the phone to prevent them from being modified by the end user of the phone.
3 votes -
Admin managed default notification preferences for teams and direct messages.
The ability to control the default notification preferences (through templates if possible) would be very handy. we noticed that when a teams message group gets created some users notifications for that team will be muted by default and they will not get any notifications about messages from that team.
3 votes -
Block spam faxes automatically
Customer want the system automatically detect spam faxes and block them
5 votes -
Notifications and Logs for Pickup Members
It will be beneficial if there is a logs that shows who are the Pickup Members that are notified during Call Queue Calls for reporting
4 votes -
Call Report of Unknown Calls
We need a report of every call that number or the "unknown" number has dialed.
1 vote -
Page ring on Mitel deskphones
I would like to see the "Answer page ring" feature on Mitel desk phones. Currently, paging doesn't work with Mitel desk phones when using Ring Central. Having this feature for user's would help greatly.
1 vote -
have an sms preview for the rc app
have an sms preview for the rc app
40 votes -
Reporting Call Quality after Call
The user is struggling with daily network issues and is seeking assistance in reporting poor-quality calls after a call has ended. We find it inconvenient and manually connect issues to specific calls.This feature is to enable all users to report poor quality even after the call has concluded.
3 votes -
MSI installer with Auto-Install Print to Fax
-admins can implement/deploy the RingCentral app and it would automatically install Print to Fax-currently, they have to click on Install to get the Print to Fax feature (settings > phone > Fax > Install for "Print to Fax")
5 votes -
Update Caller ID Name to Substitute Caller ID Number that belongs to another carrier
Update Caller ID Name for Substitute Caller ID Number that belongs to another carrier
8 votes -
Video calling should also be a feature of Yealink phones with cameras.
Yealink phones with cameras should have the same video calling capabilities as Poly VVX phones.
4 votes -
Ability for Cell phone app to have different ring assignment than desktop app
Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions.I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ringing my cell as well.
8 votes
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