11282 results found
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adding auto sms bot to main company number
hi it would be a great idea to add auto sms response bot to main company number as it is only limited to direct lines.
13 votes -
Regard the pick-up of any parked call as 'Inbound' for call recording purposes
("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message)It is a big issue for us if calls grabbed from a park location are not being recorded (despite being an inbound call) Ring Central'suggestion to "Enable call recordings on outbound calls" will create friction because any outbound sales calls, preceded by "Calls are recorded and monitored" messages before we even get to speak to a customer are doomed to fail.)
9 votes -
Increase the character limit of email addresses that receive faxes, texts, and voicemails
This would allow all users to receive faxes, texts, and voicemails that come into main phone lines.
2 votes -
Modify which email will get the notification on online account
Should have a feature to modify which email should get the notification on the setup change on the online account
1 vote -
New Limited Extension: Ability to Select Inventory Phone Number
Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.
1 vote -
Mac app status bar indicator when on call
When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not showing in foreground. I don't want to have to open the app to make sure they hung up.
1 vote -
Provide better support for ADA users with hearing impairments
Currently, there is little or no documentation on how hearing-impaired individuals can best use RingCentral. I reached out to support for advice on hearing aid compatible hardware or other solutions. I was provided links to external sites and hardware which was not compatible with RingCentral.
2 votes -
Blocking Calls from a specific number going to a particular Call Queue Extension Member
Partner wanted to have the option to block calls from a particular number going to a CQ Ext. The number will only be blocked to a particular CQ Ext member. Example: Call Queue Ext 61 | User Members Ext 1, 2, and 3Blocked Number: 0123456789Behavior: Blocked number should not ring to Ext 2 when the call is coming from the CQ Ext.
2 votes -
option to disable users' ability to change any settings on their account
settings like accept call queue, change status
1 vote -
Vulnerabilities for Polycom VVX and Trio
Would like to correcting the vulnerabilities being detected on the Polycom VoIP phones.
1 vote -
Cookies Preference in Ringcentral Web app
Cookies preference is always popping up and asking to accept. Blocking of Cookies should be an available option.
1 vote -
User access management role remove the ability to delete users
Cx wants to be able to provide access to view all the users using the custom rolebut when given access to user access management Users, there should be an option to remove the access of that role to deleting users
1 vote -
Variation of Notification Color on RC App Icon
The red dot for unread messages and unvisited missed call logs is plain; It should have variety wherein it should show green for messages, red for missed calls, and other types.
1 vote -
Return call handing the way it was
You destroyed call handing and management with the latest changes. Takes too long to find what selection you need to make a change. Previously, to change the number of rings, forward to another extension or phone, you could make the change in three clicks. Go to User, select User, select phone and make the change. Every thing you needed was displayed. You knew exactly what extension/number you were changing, rings and number to forward. NOW, you dont even know what number you're working with and have to select from seven boxes and you dont know what box to pick because…
1 vote -
Retain the main number as SMS outbound caller id.
As per the customer when ever he set Customer set the main number on the drop down for sms it always change to his direct number.Actual behavior : When ever they will refresh the page or logout the SMS will set to the direct number and not with the main number that they chooseExpected Behavior : Once they have selected the main for the caller id sms it should remain or should have the option to choose the default sms.
45 votes -
Ability to switch SMS ID on multi-site location
Multi-site has option to change caller ID for outbound calls however for SMS, it doesn't have option to select SMS ID. It automatic to the Digital line number. It would be better to have this option to strengthen the multi-site settings distinguishing it from the main number or location. Giving us flexibility in selecting the virtual number (serving us main number) on that location as SMS ID when sending out SMS to our clients. Just so they know that's us texting them.Having separate settings such as the change of SMS ID for different location on multi-site settings would be beneficial…
15 votes -
New routing option for call queues that moves down a list of agents without referencing an idle timer.
Customer who want to fairly and evenly distribute sales leads amongst their team and not have personal calls from their agents disrupt the order calls are received. This list would have the agents loaded into a queue and calls would be distributed down the list and once it reaches the end, it would start over at the first agent again.
7 votes -
Live notification via Webhooks of Individual Call Queue Member Status Change
Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation.However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will get no notification.We would need to get the status for all 3. This impacts all our dashboards and real time presence widgets.
19 votes -
Ability of Each Phone Number to Block Phone Numbers in Bulk
We want a feature wherein the "Blocked Calls" option in the service web is available per number and not per user extension. We need to block phone numbers in bulk but it should be done only to specific phone number which is "(646) 665-4533" : DL on extension 1. We don't want the other phone numbers assigned to extension 1 to block the numbers we will put in the blocking list. We still want the other phone numbers assigned to the same extension to allow the phone numbers we will block to go through to us. The blocking of the…
3 votes -
Two-factor authentication every login to Admin Portal.
It would be useful if an option of turning on/off for the 2FA for every login on the Admin Portal will be available. It would be optional to users who wants an additional layer of security for their account login and can also have the option to turn off for those who don't prefer such. Just an option to toggle on/off for 2FA would do.
3 votes
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