12096 results found
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Sync Contact Directory between Polycom and Admin Portal
Sync Contact Directory between Polycom and Admin Portal
10 votes -
Custom Rule for calls with no caller ID
we are in need of a custom rule to route calls with no caller ID to a specific call queue and not the main line for our company. I understand this is not a feature currently in the system, but this is an urgent need for our business and hopefully could be looked at and set up soon.
2 votes -
Entering Account Number via keypad on when using Text-to Speech
Customer requires a feature where when asking for account number on text-to-speech, they will enter the number via dialpad/keypad instead.
3 votes -
Auto Text Replies After Hours
We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.
25 votes -
Disable call monitoring button or change the generic error message for call monitoring until the monitored party is connected to a live ...
...person. Call monitoring is available for extensions that are added to call monitoring group.Sometimes monitoring extensions are getting a generic error that they do not have permission to monitor extensions even if all pre-requisites have been completed.Calls that are in middle of a greeting or monitored extension is still pressing some IVR menus are still not connected and are the calls that gets this error message.It is very difficult for the monitoring party to identify such behavior and is calling support for assistance whereas if there is an exact error message or the call monitoring button should not be available…
1 vote -
Limit ACD callback to certain queues
New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more experienced representatives, but somehow I get selected for callbacks that RingCX knows and tells me upfront are about electrical issues, when I'm only trained in the plumbing department. Then it's awkward when I have to transfer a customer that I called.
1 vote -
Enable Teams on Poly CCX Phones
To fully integrate an office with the RingCentral Teams App the Poly CCX phones should also work with Ring Central when set to the Teams Third Party App
1 vote -
mobile network recommendation
have its own network recommendation for mobile data,to make sure the line for unstable connection have a better connectionspecially customers are using the mobile app on the gowhen they are driving
1 vote -
We would like to do "3way text"
We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?
1 vote -
Swipe option for answering calls from RingCentral application
Customer wants a swipe option when answering calls instead og pushing the answer or reject button
1 vote -
Add a button in RingCentral to launch an external URL
We would like to :add a custom button in the Dialerbe able to select the option "on click of button" to launch an external url using that button
5 votes -
Closed caption in Phone app
people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
15 votes -
Option to launch an external URL automatically or by user input
In the RingCentral app, if the "Launch an external app or website for incoming calls" option is toggled on, it will launch automatically for all inbound calls. It would be nice to have a checkbox to control whether the web page launches automatically, or upon the user clicking a notification to accept. This will enable the user to skip launch on any inter-company or non-customer related calls.
4 votes -
Allow Limited extensions to call paging groups
In our buildings we have a handful of full user phones but most are shared house phones using limited extensions. In an emergency it would be helpful to be able to call a paging group from a limited extension, At present Ring does not allow this.
18 votes -
Operator in call queue
Feature to allow adding of Operator in Ringcentral call queue. Operator option will allow callers to break out of the menus and speak to a designated person. This feature is currently not present.
1 vote -
Customized fax template
The program does not allow for us to put the company info. in the template. I think this is a disadvantage because you are unable to say who the fax is to.
1 vote -
Sort columns for Call recordings
We have had great success with the call recordings system with RingCentral, Thank you.What is difficult is when we are searching for a recording but don't have the number. It would be handy to have the columns be sortable (call time, extension, from number)
1 vote -
Ability to Add buttons for HUD for After hours
The customer was wondering if there's a way to add a button to the HUD on certain phones in a group to enable out-of-hours mode
2 votes -
Stop second incoming calls from continually ringing over the top of an existing call
When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.
31 votes -
Data retention - Option to see how many days are left for a specific recording to expire
Data retention - Option to see how many days are left for a specific recording to expire
3 votes
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