11276 results found
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Exit group text
I was added to a large group text using my work phone number. I would like to be able to exit this group text.
2 votes -
Yealink soft key Feature
With Vonage i just need to press the (envelope key) message key on his Yealink T48S and it will show all the new message/ missed call but now i need to check per the specific line before knowing if its a VM or missed call
2 votes -
Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
1 vote -
Daily export of application users via CSV
Our Identity and Access Management policies requires a daily export of application users via CSV.
1 vote -
Notify admin or user when a phone number is changed/deleted from the account.
To notify the admin or the user if a phone number is changed/deleted from the account due to bad number.
1 vote -
Changing and Lock Settings for All RC App Users
I need help with updating settings in app such as phone settings and notifications to make it the same for all users and the possibly lock out the setting change.The settings in the app I want to change are enabling the click to dial for all users which is under the phone settings and then under the notifications settings I want to set call-waiting audio alert to silent for all users.We should be able to centrally control these app settings for our users, but there doesn't appear to be a way like there is for settings templates and role permissions.
1 vote -
migrate or upload existing contact file of Mitel to RC
xfer service to ring central but unable to upload contacts from mitel database to RC , tried to upload contacts via UI of mitel to save contacts but not accepting file
1 vote -
may option to select preferred caller id before transferring a call
Need an option to select for the outbound caller ID when transferring the call to external number
3 votes -
Add the "external number" forwarding option in the custom rule
It is useful to allow forwarding calls to external numbers. This has been a working feature until the new update. It is no longer showing as an option when creating a custom rule under a user extension
1 vote -
Chat platform for customer interaction
A feature for the client's customers to engage with their employees through chat same like Rchee used in the GSS chat support line
1 vote -
Saving contact calls in one master account
When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its for and to pick up. Another way is if one person on the team saves and then its pushed to other team members automatically.
7 votes -
Desktop App Text Messaging Export
I would like the user to have the ability to export their Text messages with the meta data without being an admin.
7 votes -
Ability to add number to sms thread in progress
It would be beneficial to allow the addition of extra numbers to an sms thread, including the message history, without creating a new group text. If our CSR is messaging a customer and wants to loop in their manager it should be a simple addition and all history should be shared.
5 votes -
Bulk anonymous texting
no one has it that I’ve found
3 votes -
analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.
it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.
3 votes -
Call Queue Members able to access CQ voicemail
We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we would like. They also suggested putting their e-mail in there so they receive it to e-mail, but then there would be no verification that it has been listened to/read already.
14 votes -
Roles & Permissions -- Allow Call Recording Access To Specific Site Only
Please allow call recording access to a specific site only under roles and permissions. In this case, user and/or manager can only view/access site they were assigned to. This will limit data a user/manager can view/access.
28 votes -
Improve Message notification email format (SMS and Voicemail too)
I have configured RC to send new voicemail/SMS notifications to my email, which also texts my phone. My email apps and my phone text alert only show the first 100-200 characters without needing to click and scroll. If someone sends me a message like "No, 4:00" and I'm rushing to make a 3:30 meeting, it is unfortunate to have to tap / open / scroll to see that part. In all my programs, the message I receive looks something like:(New Text Message from (123) 456-7890 on 08/04/2023 6:15 PM) Text Message Dear my full business name, You have a new…
1 vote -
Bulk Request for adding more than 20 numbers to be added in the blocked calls
This is a feature request from one of the users to have a template or bulk request to add a number in the blocked calls option in the admin portal. Currently, if want to block a number you need to input the number one by one. Hopefully this feature will be added on the admin portal
4 votes -
Synchronize DND setting across App and Desk Phones
Synchronize DND setting across App and Desk Phones so that if someone sets DND on their desk phones it shows up on all other users desk phones that they have DND on. At present it only shows up in the App if you set DND in the App, and dos not show on desk phones.
24 votes
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