9139 results found
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HUD List more compact
Our old phone system had a simular feature as the HUD list and it was more compact so you could see more people in one glance and didn't have to scroll up and down to find people. I feel that it would be nice if we could make the names smaller so you can see more people at once instead of scrolling.
8 votes -
Bulk editing of queue members
We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.
2 votes -
Ability to Set Ring Time for Desk Phones using a Template
This would help greatly if an admin would like all users' desk phones to ring for the same amount of time before going to voicemail, transferring, etc. Right now, you are only able to set the ring time for the desktop and mobile apps before forwarding to another device on a user extension using a template.
3 votes -
Record/Archive All SMS Messages
From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.
28 votes -
Avaya Portal Call Queue Management : Need filtering options
In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.
1 vote -
Easy visibility of calls
When a call rings in RC it pops up in the bottom right corner, an agent answers the call however we cannot see who answered the call on the pop up (rather than looking into the reporting system). With MS Teams when an agent answers a call it will indicate who has answers that particular call. Is there a function that can be built in RC to mirror this?
1 vote -
set hours specifically for texting
set hours specifically for texting
1 vote -
option to cancel voicemail
After leaving a voicemail the only options are to:1 listen2 erase and re-record3 send message4 mark urgentNo option to cancel your message.
1 vote -
Default / Recalled Meeting Settings
When creating a new meeting in the app, it would be handy to be able to either configure default settings, or to have the settings from the last meeting remembered.At the moment, it defaults to 1 hr duration when I more often than not set mine to 30 min. I also always use my Personal Meeting ID, but the meetings are always set with it unchecked by default. Even having a default meeting title option would be nice, as most of my meetings use the same or similar names.
1 vote -
Push a notification when someone's presence is available
Settings -> notification: add a setting option to set special reminders for certain contacts's available presence, click 'Edit' button in this setting option will open a edit dialog, in this dialog, user can remove or add contact. sSave step1 settings, when these contacts's presence changes to available, a notification will be pushed to the user
8 votes -
Max Character Length in Name Field (Service Portal > Phone Numbers)
The max character allowed on the name field in : "Phone Numbers -->All Numbers --> choose a number --> Name field" has been reduce to 15 character. This significantly decrease the info we can provide on the field.As shown in screen grab below, it had longer max allowed characters before, in this example I had 23 characters.
3 votes -
Feature to disable Beeping for Call Waiting in queues
We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps.Our employees do not use physical phones. They either use the desktop or mobile app.I spent over 90 minutes chatting with RC support yesterday and setting up new extensions, removing call monitoring, removing and reinstalling the desktop and phone apps, etc. Just a whirlwind of "let's try this to see if it works", all the while there is no…
43 votes -
Certify Poly Rove (New Dect Cordless Offering) for Retail and others ASAP
We need to work on getting the Poly Roves certified for a variety of customer opportunities. Retail, Healthcare, Warehouse and Manufacturing. They have line Presence button, are ruggedized, and more configurable
33 votes -
Option to know who is the user that using e911 address listed on the account
customer contacted and is asking for a feature/option to know who is the user that using e911 address listed on the account under phone system > emergency calling > company emergency response locations
1 vote -
Export Call Queues with all Call Queue details - Reports Feature
Hi Team,There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.
12 votes -
URL Issue
I am Unable to send URL from SMS. Is there any feature that activate for this purpose.
2 votes -
Conference Call - See all connected users
Would be nice if we could press a button in the rc app to see the people connected to a conference call.
5 votes -
Enable replying to the tasks
I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solved, and thank you for that, secondly, there is a character limit on the tasks, please remove the limit, I can't reply to the tasks. Tasks should be visible all the time, minimal clicks and scrolls should be required to reach anywhere. Keep it simple like before. Don't complicate things. PLEASE!Just…
19 votes -
RingCentral SSO: Please implement support for SLO (Single Logout)
Hi, Currently SLO is not supported by RingCentral, as per the article below.https://support.ringcentral.com/article/6748.htmlWe would like to formally request that SLO is implemented to mitigate the risk of unauthorised account usage. We have had several users who have forgotten to sign-out of RingCentral as they had assumed that signing out of Google (Our IDP) would have signed them out. Other individuals have then been able to access and use their accounts...
1 vote -
Option to limit number of sent SMS per day
Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.
2 votes
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