9346 results found
-
Calendar View More Similar to Classic
PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.
1 vote -
Present Disclaimer of 24 hour waiting period to enable international calling in admin portal
I just enabled international calling and SMS for our account, and after testing it and encountering errors/no success, I called the support line to find out that it could take up to 24 hours to actually activate international calling and SMS. Why is it that I have to call to find out this critical piece of information? The current settings in the admin portal give the perception that enabling international calling and texting can happen instantaneously as there are only switches to turn these features on, but no verbiage appears that would share the details regarding the 24 hour delay…
3 votes -
Report - KPI of calls On Hold for a period of time.
Very important to determine hold times..
1 vote -
Add RingCentral phone link handler to browsers on install
When I click a web link, RingCentral isn't on the list of available phone apps by default in Chrome, Edge, IE. Firefox allows you to pick a program from Windows file explorer, but the other 3 don't, they just provide a static list.RC should ask to be set as the default phone link handler and update whatever registry value necessary, or at the least it should add itself to the potential program list to handle
1 vote -
Maintain continuity of Ring Groups
We have run into issues when one deskphone in a ring group is unplugged for one reason or another and the ring group stops working correctly. The inbound call rings for maybe half a ring and then hangs up on the caller.We have also run into issues when a user within a ring group forwards their deskphone to another deskphone. When this happens all calls to that ring group only rings the deskphone on the receiving end of the call forward.Other phones systems that I have worked with have a complete separation of the ring group and the endpoints. This…
1 vote -
Call Forwarding from an extension to a co-worker
It would be extremely helpful to have the call queue set up so co-workers with only the desktop app (no physical phones) can have calls forwarded to them from a specific extension. That way, if an employee is busy and needs help with phone calls, then a co-worker can pitch in and have calls forwarded to them. For example (names and extensions made up), both Nick and Joe only use the desktop app and do not have physical phones, but Nick at extension 123 needs help with his phone calls. Joe at extension 321 can help, so Joe needs to…
1 vote -
Directing operator email notifications for non-assigned or non-direct telephone numbers
Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension.The only way to redirect those email notifications is to change the email addresses used by the operator's extension, or to add a specific extension to unassigned or non-direct (i.e. auto-attendant) telephone numbers. Both of these options are not ideal, as the operator may be using the extension and requires their own email address to remain the same for email notifications for SMSes and faxes sent to their specific extension, and also extensions would need to be…
1 vote -
Set a Default Caller ID Based on Contact
We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our other company number. I'd love to put a default caller ID or "from" number based on the contact so every time we call or text that contact the caller ID is associated with the number we set and we don't create confusion by responding from a different number.
4 votes -
Allow managing lines online include canceling or deleting lines
Reduce frustration by allowing reduction of lines online.
2 votes -
Remove Message Tab Completely for Specific Users
Retail/Hospitality customers need the ability to remove message completely for small number of users but have enabled for the greater account. Currently there is not a way to support this as the custom role will remove messaging completely at the account level. This prohibits adoption for the greater team and pushes customers to use alternate messaging products. This applies to both Mobile App (some use IPADs) as well as the Desktop App.
8 votes -
SMS: Copy entire text message conversation with sender name & Number and date-time
All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. ParticularThe information is already there and available. All that is needed is a "copy" button that will copy the conversation so that it can be pasted into a wordprocessor for saving. (Nicely formated print to PDF would be lively, but baby steps)Similar idea exists with 61 votes as of today " SMS: print option for text messaging" But asks for printing. This new post to ask for…
48 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations. -
On-demand Call Recording Announcement settings by individual sites not account based
Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.
31 votes -
Allow multiple music files to be uploaded for connecting and hold music
It would be great to be able to upload more than one music file for callers to hear either as they're waiting to be connected or placed on hold. Additionally, the files should be able to be cycled through so as calls come through, the callers don't hear the same song from the beginning every time.
3 votes -
Add a passcode feature to the app itself
If others use the home computer that I use (I am a therapist who works from home), it would be great to have a passcode for the app itself so even if others can access the computer, they can't access the app.
3 votes -
Scalable to Space and Beyond; Personalizable with Python
Integrate with larger enterprises that are moving us into new spaces, like SpaceX, and create a customizable version for those new spaces (i.e., Ring is innovating and smoothing the web and work spaces with VOIP and messengers, Tesla is innovating the roadspace, and SpaceX is, well, innovating into space). This would look like, for example, an integration with the Tesla hand-free driving and operating software, it would include, and perhaps this is a separate idea, but also having an in-built python functionality so that RingCentral apps could be customized to the customer by the customer (i.e., colleges, for mapping solutions…
3 votes -
Robocall number bulk blocking option
Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.
7 votes -
Make my status visible to me
I continually forget that I added a custom status like "available on cell only" or even Out of Office. I can't see my status unless I go up to check it.It would be great if that share status messaging was just there like the dot color is.
2 votes -
Allow me to toggle off the text feature on a per line basis
Allow me to toggle off the text feature on a per line basis
1 vote -
Ring app allow tones to be press duration or pulse
Currently using the touch tone keypad when in a call sends a pulse tone for each button pressed. Some menu navigation systems need a longer tone to recognize the button pressed.Would like to see a setting within the Ring app to be able to set the tone duration to be pulse or as long as button pressed.
1 vote -
Toggle desktop app only from on/off for the user's call forwading.
To have an option from the call forwarding of each users to toggle on/off the desktop app so they can have an option to get incoming calls either from RC Phone app only or from desktop app only.
1 vote
- Don't see your idea?