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10410 results found

  1. When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Assist with troubleshooting fax failures to determine if it is on receiver or sender side.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Hi, one of our customers is requesting to include both the name and phone number of the sender in email notifications for SMS

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. The popups that continually show up as "tips" get irritating, especially after having RingCentral for a week. They often pop up as a call is coming in, or as a video call is coming in, making it difficult to answer, often resulting in missed calls

    16 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  5. all other CRM seem to be available, why not CapsuleCRM

    1 vote
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  6. In previous RingCentral DialPad versions, my caller ID remained viewable throughout an active phone call.On this newer version (Web: 22.3.30.1620 2022-09-19 17:44:15), I was hunting for my caller ID while I was on an active call. In the conversation, a conference call was placed to a third party; then, a voice message was needed. In the voice message, I fumbled with leaving my callback number. I don't make too many outgoing calls, nor do I call myself. When I needed to know my caller ID in that instance, it was not available. My reflex on the older RingCentral app was…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Hi as a company that uses property ware a lot. We need to have a way to synchronize Property ware to Ring Central.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.

    1 vote
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  9. Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

    40 votes
    8 comments  ·  Call Queues  ·  Admin →
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  10. We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.

    8 votes
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  11. I'd be great if we could organize this alphabetically. Trying to find the correct location when have over 20 of them can take a while, if it was organized by alphabet it would be so quick.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. External caller transferred to an extension that would just ring a pager and hang up.We have a phone line displayed outside of our shop that a truck driver can call from their cell phone. The idea would be that the driver enters an IVR menu and is promted to press 1 (helps avoid spam too.) After pressing 1 a loud speaker such as the Algo 8180 inside the shop will ring once or play 1 audio file and the caller would then be sent to a message and the call is then disconnected.Sometimes our shop is noisy and the regular…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Cyber threats are at an all time high in 2021 and it is important to protect our accounts properly. Most breaches come from email attacks so it makes no sense why Ring Central does not support MFA through apps like Microsoft Authenticator, Google Authenticator, Duo, or Yubikey. Like text messaging MFA is outdated and insecure, emails will get to the same point. It is important that our accounts are secure and MFA through the apps is one the most basic ways.

    18 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  14. Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analytics portal's total no. of external calls.

    16 votes
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  15. customer has their ivr setup to forward all calls to one extension no matter what option the caller selects. customer would like to be able to identify which option the caller selected when user receives the call

    2 votes
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  16. Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails

    4 votes
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  17. Please develop a feature similar to Polycom BTOE app that will allow a Ringcentral Phone to sync directly to Office 365 without going into the app.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC as well.

    1 vote
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  19. It would be very useful to have a softkey to transfer calls directly to voicemail without the need to have to dial * codes.

    1 vote
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  20. If you program park keys as a presence key there is no park hold recall timer. Ring Central only offers park hold recall for global park keys and not for the presence park keys.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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