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9677 results found

  1. Recovery of deleted workspace notes

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  2. We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.

    18 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Bulk text senders use a 5-digit number. Replies to these numbers (such as "STOP") fail. RC users need the ability to reply.

    9 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  4. Currently we can add an email to only one user. It would be better to have the ability to add the same email for multiple users. And specially when we're sending those requests through transactional mailing platform like Mandrill/sendgrid.

    2 votes

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  5. we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well

    7 votes

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  6. I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a feature request for this.

    3 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. Administrators need to be able to determine which Cost Center triggered a CCP so that they can bill it back to the site assigned to this cost center. Some organizations have 100s of sites and therefore 100s of Cost Centers.

    5 votes

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  8. RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.

    30 votes

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    Implemented  ·  6 comments  ·  Admin Portal  ·  Admin →
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  9. Make the display of names appear in multiple columns for easier access. More like the Deskphone app.

    12 votes

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  10. On my iPhone, I am able to essentially add myself and all of my info as a contact and can text that to others. Please add this virtual business card feature to the RingCentral app so we can text folks all of our information. Thank you.

    17 votes

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    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  11. Having frequent issues when updating the credit card on file in the RC web portal on the billing address.It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate.Even better if the RC database is in sync with the banking billing address records to avoid encountering issues when billing address error. This will save the customer's time contacting their bank for their billing address record wherein it is already stated on their billing statement, however, the RC database will still gives an error of incorrect billing address.

    1 vote

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  12. Use Tasks for assignments and not clutter up the Messages/Conversations which can be used for immediate info sharing while the tasks can be on a separate page. Notifications of Task Due can be in Messages but not the whole box. This should be an option to hide from the Messages but still have in the Task/ Calendar so that we have a choice.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Please have a feature where a user can forward the contact information to another user using RingCentral app

    1 vote

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  14. It would be of great assistance if within the Admin Portal there was a way to track the total contracted amount of devices that are available to be shipped out.

    1 vote

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  15. Currently, when you hit the phone button on the app, it brings up 3 tabs. Dialpad, recents, voicemail. Allow the ability to decide which way you would like it to be seen. for example, allow recents to be the default instead of dialpad. It allows for quick access to recent calls. it is less clicks then hitting quick contacts, then hit the person, then hit call or message.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. As a RingCentral customer, we've noticed some differences in incoming call behavior when using Android v iOS phonesFor example on Android, incoming calls to the mobile number are prioritised over calls made on the app.My understanding is that for iOS, RingCentral have utilised the CallingKit. It would be great to see Android include better call integration.

    10 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Ability for an admin to configure which outbound caller IDs are eligible for an end user to select. Example, not all company numbers, but just some, or only UK numbers and never the US company number, etc.

    33 votes

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    Planned  ·  1 comment  ·  Accessibility  ·  Admin →
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  18. We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someone calls it will ring both phones. While you can you call handling, this can get out of hand quickly as instructors move from year to year, negating the advantages of hot desking. We love the hot desk feature, especially the unlimited login times to help ease management of…

    6 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  19. Some customers are using Limited extensions as internal users and only want internal users able to call to Limited extensions . ( ie School Classroom scenario )

    7 votes

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  20. In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location.Often times in larger organizations, someone may be trying to reach someone in a particular department or location for a need, but may not know a name in that department or location.

    48 votes

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    Planned  ·  6 comments  ·  Application  ·  Admin →
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