11256 results found
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RingCentral to allow free third party conference call lines through their system
Currently, RingCentral does not allow users to access free conference call lines through their phones or through the RingCentral mobile app. This is a suggestion to grant users the ability to host conference calls using RingCentral devices.
4 votes -
Auto Log out on unanswered queue calls
Customer is used to using simultaneous ring, but group is very large. Having an auto logout of Call Queue on RNA would ensure that if they switched to a non simultaneous ring pattern that the callers wait time would be managed properly, and not subjected to unnecessary ringing.
2 votes -
Notify Customers When New Features Are Added
Notify customers when new features are released. Even if it were a link to a "Release Notes" webpage that showed the features added and bugs fixed. That would also give customers a webpage to do a search on to see if a feature they are looking for has been implemented.
2 votes -
Service Web: Port-In Date for Numbers Visible
When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment for numbers that appear to have been ported over. Dates are required to audit.
28 votes -
Include incoming number on iOS income-call screen
On incoming calls via the iOS app, all that shows is the "Caller ID" name. A lot of the time, that name is simply the name of a city that the area code is from. The phone number itself is not shown. It would be very useful to see the phone number as well to determine who is calling, especially when the Caller ID is unhelpful.
3 votes -
Option to remove outgoing fax header stamp
I send forms using ring central fax and the stamp messes up the forms. It dont look professional.
4 votes -
Need to access contacts from Windows App
It is not possible to access Outlook contacts, or have the app access the contacts directly from our Exchange server. Neither can I click Call on the contact in Outlook, as the RingCentral app doesn't connect to Microsoft Telephony Services. A phone app without the ability to dial contacts is not very useful.
3 votes -
Able to Edit and Bulk Upload Users Call Forwarding Set-up - Number of Rings in the Service Web Portal
Able to Edit and Bulk Upload Users Call Forwarding Set-up - Number of Rings in the Service Web Portal
3 votes -
Do not allow other admins to make changes while another admin is already making changes
On a large account, it is counter productive to have multiple admins making the same changes to call queues or user profiles at the same time. There should be a way to ensure admins know when a change was last made to a queue/user profile, or that someone else is currently making changes so both parties are not doing the same work.
4 votes -
Separate ring for Desktop app and Mobile app
Call Handling & Forwarding to separately ring Desktop & Mobile Apps
214 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024! -
Some snappy features missing
The desktop app does not have a easy way to delete all the records. Or often referred to as a delete all command. Another great feature it's lacking the ability to leave notes on numbers a lot less difficult than it already is. This would be really crafty if it had a little icon right beside the fax button. And making the app more into a CMR itself as other ones are so expensive. More innovation into this app and it would be considered perfect. If it would display the carrier on every call that would be cool or provider…
1 vote -
To be able to receive fax on extension when VOICEMAIL is disabeld
We have an extension that disabled the voicemail and forward calls to an external number when a call was missed. This setting is working however, the phone is ringing when there is an incoming FAX message. This is working as designed. We would like to have a setting to where a fax message should be received without ringing the phone or sending the the fax out.
1 vote -
Assign caller ID for an extension without restrictions
Go to 3cx.com and see if you can license some of their patents.I should be able to assign an extension any Caller ID for which I have ownership to. I was able to do this in the 3CX product prior to moving to RingCentral.
1 vote -
Send Fax to multiple extension/recipient
is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension
78 votes -
Please add a transfer to vmail softkey.
It would be very useful to have a softkey to transfer calls directly to voicemail without the need to have to dial * codes.
5 votes -
Include SMS on export data fields
Include SMS on export data
69 votes -
Answered calls showing up as missed for other extensions
Our main line rings to other extensions, but when someone answers, the call shows up as missed for the other extensions. You then have to log onto another platform within RC to see if the call was answered. This is very inefficient. This needs to be fixed.
12 votes -
Call Handling for Intercom
Right now, there is only one method of call handling, which works fine for incoming calls. We need to have a separate call handling feature for intercom calls. Right now, if the person you are calling is on the line or unavailable it would go back to our call group 1, which means basically everyone would get the intercom call. So, in the office Person 1 calls Person 2 - if Person 2's line is busy anyone in call group one would then answer the call. It is a bit of wasted time. Is there a feature where if the…
2 votes -
Change the username and email addresses on the account in bulk
Change the username and email addresses on the account in bulk without needing to do it manually.
1 vote -
Shortcut Keys don't work unless RC app is at attention.
When my Windows Ring Central phone app rings the "Alt A" shortcut will not work Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.Also, With the Jabra Link 380 I have the same issue,When my Windows Ring Central phone app rings and I bring down my mic to answer the call, I can't Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.
9 votes
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