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10496 results found

  1. Wouldn't it be good to get the possibility to use Click to Call on Docs & Slides, just like with Excel / Sheets ?We have plenty of presentations with numbers that needs to be redialed manually.Moreover, it's not very intuitive because it does work with Excel / G Sheet.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. I use Brave browser but cannot login to the admin portal using it. I have to use Chrome. I get an error message about it being temporarily unavailable.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be enabled for adding to queues etc.

    1 vote
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  4. I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have to do them individually. It would be nice if we could bulk create them since the data is already required on the bulk user update form. Or, allow them to be created through the bulk user update.

    7 votes
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  5. Currently, Users can use the "Call from" drop down to change the number that the call they are placing, comes from. This is a great tool for certain users on our team, not so much for the ones that don't need this. For the majority of our users, they shouldn't be able to use, let alone see, this function.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.

    16 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Hi,Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users".Finiding the dependent object can be very time consuming.We need to have a feature that shows the dependencies of this object so we can tackle them directly.

    13 votes
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  8. Right now I have the RC desktop app and a physical desk phone. I would like the ability to be able to change the RC desktop app to ring (2nd) in the incoming call order rather than default to the first spot. It forces me to have to toggle it on/off on a daily basis where if I'm in the office I only have my physical phone ring and if I'm out of the office I will toggle on the RC app to receive incoming calls first. If I had the ability to position the RC app in second place…

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…

    82 votes
    12 comments  ·  Other  ·  Admin →
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  10. An auto response to an SMS text stating that we do not have SMS texting abilities and that the client will need to email staff to contact us.

    5 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  11. When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Assist with troubleshooting fax failures to determine if it is on receiver or sender side.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Hi, one of our customers is requesting to include both the name and phone number of the sender in email notifications for SMS

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. If all extensions are busy on call or only one extension is online , there must be a call wait pop-up or notification comes up (if a client calls up). The feature is missing. We always miss the caller number or information. I request you to please add this feature "Call Wait Notification". This will help to call back our client.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  15. The popups that continually show up as "tips" get irritating, especially after having RingCentral for a week. They often pop up as a call is coming in, or as a video call is coming in, making it difficult to answer, often resulting in missed calls

    16 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  16. all other CRM seem to be available, why not CapsuleCRM

    1 vote
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  17. In previous RingCentral DialPad versions, my caller ID remained viewable throughout an active phone call.On this newer version (Web: 22.3.30.1620 2022-09-19 17:44:15), I was hunting for my caller ID while I was on an active call. In the conversation, a conference call was placed to a third party; then, a voice message was needed. In the voice message, I fumbled with leaving my callback number. I don't make too many outgoing calls, nor do I call myself. When I needed to know my caller ID in that instance, it was not available. My reflex on the older RingCentral app was…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Hi as a company that uses property ware a lot. We need to have a way to synchronize Property ware to Ring Central.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.

    1 vote
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  20. Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

    40 votes
    8 comments  ·  Call Queues  ·  Admin →
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