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10417 results found

  1. Korean text translation in RC mobile application

    Dear Support Team,

    If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below?

    • Current Korean text : "최근 연락처"
    • To-Be Korean text : "최근 통화"

    Thank you very much,
    -Kevin J.

    1 vote
    Implemented  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. SMS Inbound/Outbound Reports

    Track the number of SMS messages being sent and received by user.

    4 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Add a "To" area for Faxing on the Apps

    This area would allow someone sending a fax to not have to put someone in their contacts and then send them a fax so the "To" area is filled in the fax. See pictures for representation. The way it works right now, is in order for that "To" area to be filled, you need to add whomever you are sending a fax to into your contacts, then go and fill out the fax. This new feature will allow users the ability to fill in the "To" area without having to add the person as a contact prior to.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Allow the RC Desktop app .exe installation to be installed silently

    There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have.Allowing a silent install would be beneficial to those who script their deployments out and for people that do not have GPO as an option.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Ability to Enable call park timeout to Park Locations

    call park timeout is only available in public parking. this feature should also be available in park location

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Automatic text reply when called is missed

    When a person calls and the call is not answered, the app would automatically engage with that person (who otherwise might go elsewhere) with an auto-generated text that says whatever the RingCentral customer sets it to.

    20 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. We need an option to Edit the uniqueness of the email address used for every extension

    Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created then in the future if I have to go back and uncheck it again so that i have a common email for all. But, we don't have a solution for this at the moment. Please work on this, so that we get an option to back and edit the user setup even in…

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Ability to customize the dial pad size

    The most current version of the RC App (22.1.31.106750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the dial pad based on the individual user's current need.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  9. Adding a feature to set an out of office message for text messages.

    While out of the office, not everyone calls to hear we are out of the office but I always come back to multiple text messages. If an out of office feature could be added when we get a text, it would be extremely helpful!

    9 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Adding phone order information to phones and devices tab in admin portal

    Adding phone order information such as order date and tracking information to phones and devices tab in admin portal so that admins and super admins can easily search the device and find ordering information. When in admin web, being able to search the device by phone system > phones and devices > finding the device with a serial number and selecting the device, it should then display the order information there. It seems difficult to find the day that the device was placed within billing, find the device, then search for the tracking number.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Add support for Groups.io calendar

    We use Groups.io and it's calendar support in our services and would like to have that native support added to Ring Central.

    1 vote
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  12. Need support for Wordpress Calendar

    We use Wordpress and it's calendar support in our organization and would like to have that native support added to Ring Central.

    1 vote
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  13. Volume Booster

    There are a few people who are very soft spoken and it's hard to hear them when they talk on the phone (either with a hard phone or softphone/desktop). Is there any way that we can increase the volume for certain users so that their voice is boosted and the people on the other end can hear them better?

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Add users to multiple call queues at a time

    We have almost 30 providers at our healthcare center and each one is a call queue so medical staff can login and answer calls. When we bring a new medical assistant on board, I have to go to each of the 30 call queues one at a time and add the new staff. It would be so convenient if I could go to the user record and have a list of call queues available with checkboxes on which ones to assign them to. In both the members section and as a Manager (since the manager section is the only way…

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Increase Email Invite to 72hrs

    Currently, the Admin Portal Website has the new user invite link set to expire after 48hrs. This is not the industry standard (72hrs) and is extremely inconvenient- especially when setting up accounts before the weekend or there is a holiday during the week or an individual is in indoc or has unexpected PTO. This is an extreme duplication of effort and results in a great deal of wasted time.This is an extreme inconveniences with a simple resolution.Please consider raising the expiration limit from 48hrs to 72hrs.Thanks, can't wait to see this implemented

    4 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Setup Auto Replies to Text Messages

    We need the ability to setup auto replies to texts messages. As a busines owner and consultant I want to be able to setup an autoreply so people know to call or email our support number to avoid delays in receiving help.

    1 vote
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Remove completed tasks from queue, not delete.

    When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow and to log how tasks are worked if there should ever be a need to reference them.

    36 votes
    Future Consideration  ·  4 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  18. Department Name Pick From List

    Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. BYOD Cisco ATA 191 should be considered as supported device for provisioning.

    Customers can use the SIP devices they already have for their RC account

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. adding a feature to see a fax Handshake

    would love to be able to pull a report showing whether or not the connection to our faxes sent was made to the recipient.

    1 vote
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?
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