Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10327 results found

  1. Easily change default audio sources 1-click toggle

    Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- actually my Logitech webcam mic and the computer speakers.RingCentral remembers the different default audio mic/speaker source between phone and video. I'd like to have a way in phone settings to set default audio sourceA and default audio sourceB. I'd like to have a one-button toggle to switch between the headset mic/speakers and the Logitech mic/computer speakers while…

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. We'd love to have "Quick Contacts" or "Favorites" feature on RC:MVP desktop version.

    We'd love to have "Quick Contacts" or "Favorites" feature on RC:MVP desktop version.

    8 votes
    Under Review  ·  2 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  3. App Contact Sync

    Account type: RingCentral MVPA brief description of the business : not discussedA high level description of the product or feature being requested: for any contact manually added to mobile app or desktop app to automatically sync, without manually having to add it to the online RingCentral portal to do so.A typical use case scenario explaining how your business would use the feature: Customer would receive a call, add the contact either via the mobile app or the desktop app and for it to immediately sync accross all apps for that extension. Benefit of such feature: ease of use, business need

    4 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.

    Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non warranted changes made in Site Company.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Turning Off Text Messaging

    It would be great to be able to turn off texting with an auto-response similar to when you text a landline, such that you need not have any text communications with clients.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Default User Settings when submitting Cases in RC Support

    Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Call on behalf of other site locations

    Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie site and wish to present our local Airdrie number. This can be important for customer engagement with new and existing customers. Could our site location numbers be made available in the call from drop down box on all platforms, mobile app, desktop, Deskphone?Thanks

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Delete bulk messages/Conversation in Unified App

    There needs to be a way for admins to delete bulk messages.

    135 votes
    Future Consideration  ·  54 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  9. Able to use a TFN as a valid contact phone for extensions

    Allowing user extension to use TFN number as Contact Phone, currently the system only allows to use local numbers on Contact Phone.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Red Dot Notification setting for the RingCentral Taskbar Icon

    It would be great if a setting can be added to change which notifications cause the RingCentral Taskbar Icon to have a red dot.For those larger companies that have company wide Teams, it would be ideal to have a setting where the Red Dot Taskbar icon only appears when receiving a direct message or just selected users. Without this, having company-wide Teams causes the Red Dot to appear in the RingCentral logo in the taskbar almost constantly and is useless in knowing if someone is trying to reach out to you. If RingCentral is looking to attract much larger corporations…

    6 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. Remove Automated Assistant when calling tech support

    I have a suggestion. Please remove the automated helper when calling in to tech support. I had an issue regarding paging and the automated system started talking about my custom call settings and hours and was asking to remove them. If that would have occurred it would have caused major issues. The automated system said those settings are why my phone was not working, and suggested removing them. I knew better, but I hate to think of one of your other customers calling in and removing all their call queue settings for no reason and creating bigger issues because the…

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Caller ID on Internal Transfers

    When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.

    15 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If…

    30 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Read Receipt for SMS

    this is on all other software as Teams, Skype

    23 votes
    Under Review  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Fax Word Docs

    I was able to fax files with .doc and .docx with .pdf Now, only .pdf's get through. I read there was an update that dropped the .doc extensions. Please bring this back.

    1 vote
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  16. We need a delete button on the call register. Now, I have to click three times to delete a call from the list.

    A delete button or icon on every line of the call log.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Prioritize RingCentral App calls on Desktop

    Having the ability to make incoming calls a priority setting to other audio sources via desktop would be a helpful addition. For example, currently if I play music on Spotify and receive a call, the music does not stop when I answer. Since I use this app for work it would streamline my ability to quickly and efficiently answer incoming client calls.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. keyboard shortcut for message options

    I'd love to be able to click into the message field and be able to attach a file, add a gif, add code, etc all without using my mouse. Slack does a wonderful job by using /{command}. For instance, we could use /gif to add a search term for a gif. Keyboard shortcuts are highly beneficial to users who have disabilities. However, I would say this feature would get us in line with our messaging competitor, Slack.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Automatic SMS Reply

    It would be nice to have an option for certain lines or all lines to have a feature where it will send a message saying the message/sms has been recived. Or allow for a custom reposnse to be sent out to the user.As a company where we get texts to our main line this would help as we do not reply to the via text, we then use email. By having this it would allow for the person sending the message to lknow that it has eben received.

    3 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Allow number search in the dialler to also look in the extension name field

    If an extension has been named with a number or code as an identifier that isn't the same as the extension number, then the number or code used in the name is not searchable in the dialler. Entering numbers in the dialler should also look at the extension name field

    1 vote
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?
1 2 … 390 392 394 … 516 517
  • Don't see your idea?