12733 results found
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Ability to archive old text strings
Often times our teams change and we have to create a new group text, it would be helpful to be able to archive the old text strings so they do not get confused with the current ones on our recent lists.
3 votes -
Send recorded VM with one click instead of re-recording every generic VM.
As an optometry company we have to send out generic word by word VMs to any patients that don't answer for things like contacts being picked up. It would be awesome to have a system created where I could record the generic message and save it in RC and then whenever a patient doesn't answer the phone, instead of re-recording every time, I can just push a button and it will send out the pre-recorded message. That would save a lot of time with the amount of people being called in a day.
3 votes -
Payment Options
It is a violation of our state procurement law to us the government credit card for monthly services. Here are a few options that would be useful in this case: Allow governement agencies to establish a line of credit and pay via purchase order (live check of EFT) on the basic subscription level, PayPal, or reloadable gift cards. We want to keep this srvice, but may be forced to close the account because it is illegal to pay by credit card. We do not operate at $500 worth of business.
4 votes -
Admin Portal - Add option for consecutive Phone Number Requests.
Admidn Portal - Allow admins to submit domestic and international number requests and include that they want the phone numbers to be consecutive.
2 votes -
Disabling Voicemail option when user extension is on DND status
Requesting to have an option to disable VM for user extensions that are on DND status
2 votes -
Allow admin to configure (turn off / on) inbound call pre-answer by BT Cloud Work as this has an effect on calls from HMRC Authorization...
... Codes. When HMRC ( HM Revenue & Customs) sends authorization code is used to a BTCW BT Cloud Work Phone number the message from HMRC starts before the BTCW user has picked up their Handset.similar idea was raised ENTIDEA-I-459 that request to allow the option to disable the inbound call pre-answer but it was referring to Okta/Azure but has the same feature that would fix this current issue
1 vote -
Requesting an option to delete a line key os user on presence
Requesting an option to delete a line key os user on presenceThis is convenient if the user(s) is designated to receive inbound calls only.
1 vote -
Add Auto Transcription
It would be a very useful tool so we can always go back to the conversation and review what have been discussed.
1 vote -
DND to block messaging notification while on a video meeting.
DND to block messaging notification while on a video meeting.
1 vote -
Transferring a call on the mobile app is a slow, multi-step process
Transferring a call on the mobile app is a slow, multi-step process Seems like it could be streamlined.
1 vote -
Uploading CSV file for Multi-Site Numbers Automatically
The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.
1 vote -
External Number on Presence
We want to add Speed Dials to External Contacts to the HUD and Presence from the Softphone portal that can translate to the physical phone. Right now manually adding external speed dial is time consuming.
25 votes -
Increase the character limit of email addresses that receive faxes, texts, and voicemails
This would allow all users to receive faxes, texts, and voicemails that come into main phone lines.
2 votes -
Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App
Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.
20 votes -
Modify which email will get the notification on online account
Should have a feature to modify which email should get the notification on the setup change on the online account
1 vote -
New Limited Extension: Ability to Select Inventory Phone Number
Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.
1 vote -
Mac app status bar indicator when on call
When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not showing in foreground. I don't want to have to open the app to make sure they hung up.
1 vote -
Phones that help people with hearing disability
Phones that help people with hearing disabilityGet and test a phone that can help people with hearing disability
4 votes -
Role+Site Domain: Hide Other Sites in Analytics, IVR Menus
I have had several customers over the years request this, but especially pertaining to larger accounts with many sites. This customer is just the most recent to bring this up.If a user has access to auto-receptionist & analytics (for example, phone system admin) and assign them to a specific site(s)/role domain, that user can still see IVR menus for other sites and also see every other site in Analytics. This can cause a lot of confusion for the end user:1. They can see the IVR menus of other sites, but they are greyed out to where they cannot edit them.…
6 votes -
Provide better support for ADA users with hearing impairments
Currently, there is little or no documentation on how hearing-impaired individuals can best use RingCentral. I reached out to support for advice on hearing aid compatible hardware or other solutions. I was provided links to external sites and hardware which was not compatible with RingCentral.
2 votes
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