10496 results found
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Blocking number
Feature to block number even reaching the main number if using IVR menu
2 votes -
Calls coming into the HUD should have some type of alert or chime
when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices.The notification on the screen now is to small and often missed and there is no alert or sound that another call is coming into the pick up. A sound alert would help decrease missed calls overall.
2 votes -
Voicemails /TEXT / Missed Calls Etc.
May we just have the phone number listed in subject line? That way if you have a large organization you know what number has called/texted/missed calls multiple times? This would be super helpful as my organization uses subject grouping in our outlook and this would be awesome if this could happen.
2 votes -
Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts.
Certain contacts I do not want texting from due to the sensitivity of the topic. Also as an professional, I do not want to be held responsible for failure to respond to texts especially off hours. I want to be able to either limit who can text or limit the time/hours to receive them. To be able to toggle and enable and disable texting as well as schedule when texting is allowed or not allowed.
1 vote -
Page Counter for Faxing
A page counter to show what page of the fax it is currently on.
1 vote -
Show called # when inbound call comes in
It will be useful to show the called # when an inbound call comes in. I have 2 businesses and 1 business uses my company main and RC support and I have managed to amend settings to allow the called # to show when a call comes in. However we have been unable to show the called # for the 2nd telephone # I have. This is important since I need to know which business the inbound call relates to so that I know how to answer the phone.
1 vote -
Require a password to open RC Admin using the 'Manage account' link in RC App
I believe most administrators also have a seat and line so they keep the RC App open. It's convenient but not very secure to allow a simple click of 'Manage account' in the RC App to go straight into service.ringcentral.com in Administrator mode. IMO this should require entry of the password. (Managing the user's own settings on the service page need not require a password.)
1 vote -
Option to change the recipient Name for faxing out.
when a same company phone number was saved under contact list with different names. It will always show the 1st contact info saved from the account example: Contact Name: User 1Phone number 1234567890 - company numberContact Name: User 2Phone number 1234567890 (same number)it will show user 1 by default even you choose user 2 to have the "TO" option shows the name of user 2suggestion to be capable of choosing of which name to show up based on contact name selected. or Have the option to manually change the actual name to option.
1 vote -
Show time when message been sent and edited
Like other messaging platform, there is an option to see on when was the sender edited their messages.This would be a simple feature that might come in handy when it comes to messaging.
1 voteImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Once a message has been edited, if you hover over the (Edited) text, you will see time and date stamp for the edit.
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Multiple Voicemail Greetings
Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.
194 votes -
Would like to be able to upload .mp3 voice mails to an individual user's voice mail box.
When one user has left our employ and another user comes in to take their place I would love to have the ability to download the previous users' voice mails (which we can do) and then immediately upload them back to the users mailbox who is taking their place (which we cannot do). Once you reset and assign a user to a different user the previous user's voice mail disappears and is gone. Unless you download it prior to resetting. To the best of my knowledge there is not a feature to allow you to take those previously downloaded voice…
2 votes -
Record three way calls
I cannot imagine why this has been overlooked for this long. Once you connect a 2nd person to a three way call, the recording stops. Those are the conversations I need the most.
2 votes -
VoIP Server Gateway
Why not Ring Central make a device, where all phone call will be handled by a VoIP server, directly deployed to customer site. On this way, all issue maybe handled by the support agent by connecting to the gateway server instead of asking client to restart the router and check the networks, etc.
2 votes -
To not receive messages on the days I'm not at the office
The same way I can set a work schedule for the phone not to ring I would like to set one for the messages too
1 vote -
Audible Chat Notification
It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
7 votes -
Custom/moving emojis
Used in the messaging feature, it's an excellent way to incorporate personal company logos and to make the agents more interactive. Moving from a different platform this was one feature that we enjoyed for motivation. Add emoji then you upload a gif or png and it will make it transparent to use on a black or white background. Simple to add and brings a lot of fun. Thank you
18 votes -
Show Status in Dial pad
When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initiating a call with them.
15 votes -
Time in Status Tracker
I would like to have the ability to see how long someone has been in by clicking on their profile. It would also be great if this was a report in Administrative Settings.I.e., someone goes to a 1-hour lunch and I need to call them. I can see they're on lunch and see that they have been in this status for 45 minutes after clicking on their profile, so I know I'll be able to get a hold of them in 15 minutes.This would be particularly useful for users who have to manage large groups and monitor breaks/lunch times as…
2 votes -
send SMS from an online form
I want to setup an online form and then send a SMS to the users that register in that form.
2 votes -
toggle between 2 or more separate accounts in RC App and in the Admin portal
toggle between 2 separate accounts in RC App
8 votes
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