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10414 results found

  1. Automated Text Responses

    This would allow users to set automated text responses similar to how they would on an email. Anyone who tries texting a RingCentral number that is in Do Not Disturb mode or outside of business hours will receive an automatic reply.

    4 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  2. Ability to merge two parked calls

    If two callers call in and are placed in Park 1 and Park 2, I want to be able to merge these two with me for a conference call.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Admin access for Quick Contact for all users

    Customer like to have admin access for setting quick contact for all user member

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Answering with voice instead of keypad

    I use a mobile phone while driving. It is very hard to use the keypad to asswer calls.Would much prefer to say yes

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. RingCentral App - Direct SSO Link

    Currently - our users follow the below workflow for signing into RingCentral Glip:

    1 - User signs into IDP
    2 - User navigates to: https://app.ringcentral.com
    3 - User selects "Sign in"
    4 - User selects "Single Sign-on"
    5 - User enters company email
    6 - RingCentral grabs user identity from IDP & signs them into app

    Ideally, I would like to skip steps 3-5 (i.e. pass the user's email as a parameter in a login request, or hit a custom tenant url which performs an automatic metadata lookup)

    You already do this for other services, for example: https://service.ringcentral.com &https://login.ringcentral.com/api/sso/startup?email=

    16 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Retrieve Deleted Recording

    I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.

    13 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    ...to continue and allow the originating user to disconnect. Call Merge from the RC App needs to allow the merged callers to continue the call when originating user disconnects. Currently call abruptly drops when call merge originator disconnects. When the originator uses RC App Mobile, "the caller has disconnected the line" message is heard by the merged participants and call ends. Confirmed this on RC Phone 21.2.0 / RC App 21.2.10.948 Desktop (MacOS) and RC App Mobile 21.1.20.536 (Android).As a staffing company, RHI merges calls allowing introductions of the merged parties and the originating user needs to drop. This behavior…

    45 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Change to "Delete Additional Local Numbers" area in Admin Portal

    This is a suggested change to the "Delete Additional Local Numbers" area in the Admin Portal. Please see the attached screenshot. Is it possible for the row that has the “Can be Deleted” to be in a different color, something like light pink, so that we can find it quicker from a visual standpoint?

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. I need an option to prevent users without numbers to make calls outside the organization.

    some mobile users who are not supposed to be making calls, but they end up doing so and an additional charge is added to our account, I need an option to prevent that,

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. POP feature having agency management customers exhibit when calling into office

    https://www.hawksoft.com/agency-management-system/tour/phone-integration/Ring Central is a highlighted vendor of Hawksoft for this feature platform. Hoping to make this a reality because this is why I came to Ring Central.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. See what number was called in RingCentral Mobile app

    On a desk phone, it is possible to change the settings to see what number was called if a user has multiple extensions forwarded to them. There seems to be no such feature on the mobile app. It would be quite useful if that feature can be implemented.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. All users should see voicemail and text messages

    All users should be able to see text messages and voicemails and not just the assigned "operator". With several users it's difficult if only one person can see voicemails and texts, especially in a busy office so it would nice if other users could be assigned that capability at one time.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Show Manage queues option for the user in the RingCentral Phone Desktop App

    The user should be able to toggle which queues to take calls from within the RingCentral Phone Desktop App in the same way that the Manage Queues option is available in the MVP app

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Tracking offline and online time in RC Status

    We used to use Skype for business and it let us know when users were away from there app. We would like to track this in RC but I it does not seem to exist. Please add this feature

    25 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  15. Reinstate Copy / Duplicate team

    In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.

    48 votes
    Planned  ·  7 comments  ·  Application  ·  Admin →
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  16. Remove account from company directory search

    Please allow us to pick and choose what accounts show up in the company account search.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Add Warning to Site Length increase.

    When increasing a site's length or extension it is a permanent change. Can we please implement a change where this can be reverted if this is done in error? If not can a warning be placed prior to making this change, notifying the person changing this that this is a permanent thing and cannot be undone?

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Product could fill out the portal information to ensure less SPAM tagging

    While Tier 1 can help assist, it would be better if the Product could fill out the portal information to ensure less SPAM tagging. It is manual work and while we are happy the Tier 1 rep went above and beyond, it is a big time waster for something that feels like it could be automated.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Add Outgoing Fax via Email

    Add Faxes Sent via Email in Avaya Cloud. See attached.

    1 vote
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  20. Add Out of Office to list of status that can be chosen

    Add out of office status to list and maybe add special call routing for out of office status.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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