12733 results found
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option to disable users' ability to change any settings on their account
settings like accept call queue, change status
1 vote -
Vulnerabilities for Polycom VVX and Trio
Would like to correcting the vulnerabilities being detected on the Polycom VoIP phones.
1 vote -
Cookies Preference in Ringcentral Web app
Cookies preference is always popping up and asking to accept. Blocking of Cookies should be an available option.
1 vote -
User access management role remove the ability to delete users
Cx wants to be able to provide access to view all the users using the custom rolebut when given access to user access management Users, there should be an option to remove the access of that role to deleting users
1 vote -
Variation of Notification Color on RC App Icon
The red dot for unread messages and unvisited missed call logs is plain; It should have variety wherein it should show green for messages, red for missed calls, and other types.
1 vote -
Return call handing the way it was
You destroyed call handing and management with the latest changes. Takes too long to find what selection you need to make a change. Previously, to change the number of rings, forward to another extension or phone, you could make the change in three clicks. Go to User, select User, select phone and make the change. Every thing you needed was displayed. You knew exactly what extension/number you were changing, rings and number to forward. NOW, you dont even know what number you're working with and have to select from seven boxes and you dont know what box to pick because…
1 vote -
allow auto reply sms to work in call queue
when customer's main number is set to forward calls to call queue, missed calls should still trigger an auto reply sms from the main number. currently, this only works if auto receptionist is set to forward calls to user extensions
7 votes -
Ability to switch SMS ID on multi-site location
Multi-site has option to change caller ID for outbound calls however for SMS, it doesn't have option to select SMS ID. It automatic to the Digital line number. It would be better to have this option to strengthen the multi-site settings distinguishing it from the main number or location. Giving us flexibility in selecting the virtual number (serving us main number) on that location as SMS ID when sending out SMS to our clients. Just so they know that's us texting them.Having separate settings such as the change of SMS ID for different location on multi-site settings would be beneficial…
15 votes -
Express Link to work with email filters
Hi Team,We have been receiving concerns that customers are unable to log in using the Express Link as their email filtering service either on the PC or phone is adding info on the string like https://mimecast.com or https://urldefense.com prior the express link. We would like to submit a request to avoid issues whenever the express links are filtered by email filtering services.
5 votes -
Ability of Each Phone Number to Block Phone Numbers in Bulk
We want a feature wherein the "Blocked Calls" option in the service web is available per number and not per user extension. We need to block phone numbers in bulk but it should be done only to specific phone number which is "(646) 665-4533" : DL on extension 1. We don't want the other phone numbers assigned to extension 1 to block the numbers we will put in the blocking list. We still want the other phone numbers assigned to the same extension to allow the phone numbers we will block to go through to us. The blocking of the…
3 votes -
Visibility of Peak Hours in Analytics
It is helpful if we can see the peak hours of our company in analytics
5 votes -
Automatically forward the call to voicemail when there are no available agents left in the queue.
we want is if no agent available or ready call shall go to voicemail regardless what was set on the "Maximum caller wait time in queue".
4 votes -
Integration with the FreshWorks suite such as FreshService, FreshSales or FreshDesk
Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.
4 votes -
Fax Icon pointed to the fax extension
Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
9 votes -
Call History for Simultaneous Call Queues
I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.
29 votes -
remove beep sound for intercom
requesting to remove the beep sound every time we need to do intercom
2 votes -
if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call
if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call
3 votes -
Can Filter Specific User in Call log Report
Can Filter Specific User in Call log Report
3 votes -
Disable Call recording prompts on Internal Call Transfers
PLease add an option where users can disable call recording on internal transfers (like peer to peer)
14 votes -
All number is available for all users as outbound caller ID regardless if it is assign ed to an extension or not
All number is available for all users as outbound caller ID regardless if it is assigned to an extension or not
2 votes
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