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9677 results found

  1. Customer can fax a PDF Fillable Form.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  2. It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.

    11 votes

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  3. Many Enterprise organizations could benefit from the option to automatically import and update external contacts.

    18 votes

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  4. Customer would like to add a presence that can access the voicemail of other extensions such as, call queue, or message-only extension.

    2 votes

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    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
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  5. Customer wants to know if their callers are existing customers or new customers on the incoming call information.

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. For large retail business, it is difficult to enable HUD feature on each device mobile App. Customer wants to enable HUD by default or from Service Web enable for all users. We have a potential customer with 3000 Zebra devices wants this functionality.

    7 votes

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  7. It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.

    54 votes

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  8. Customer wants to add an IVR menu but the direct number that's going to be assign to that specific IVR menu is an external or coming from a third party carrier (eg. TMobile)

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  9. Due to the recent migration to the New Call Rule Service for User Extensions, the ability to add multiple number types to call flip is no longer available. Call Flip only supports User DLs and PSTN numbers after the migration.

    Looking to have the following number types to be added to the call flip:
    User DIDs
    Co-worker DL/DID
    Company numbers
    Group DIDs (CQ, IVR, DLG, etc)

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  10. A feature in to view the numbers assigned in a multi-site without searching for the site number for easier view access in the web portal

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Have the ability to ring all call queue members while in an active call.

    8 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  12. When you have the desktop App and the Plug-In parallel working and you have a call/conference started on the desktop App, the presence status on the Plug-In does not change - (much more you somebody can call you - you know: no consistent busy management as we know - other topic).

    16 votes

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    1 comment  ·  Application  ·  Admin →
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  13. Customer(s) would like to differentiate between internal and external calls for users when auto call recording.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. When the HUD on the app is updated, it syncs with the desk phone. We do not want this because it is overriding custom settings such as our speed dials. Please give us the option to NOT synch the HUD with the desk phones.

    10 votes

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  15. Hi team,

    please add an email button that can be used to send mails to to the contact in the call history (if the callee is a known contact with email provided). Please add the same email button on the contact view. The button should trigger to open the default intalled mail client and add the callee's mail in the "to" field.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. Auto dial a list of phone numbers uploaded on their admin portal. Auto dial the number uploaded and if the client didn't answer the call the auto dialer will call the next phone number.

    7 votes

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  17. If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.

    17 votes

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  18. A customer recently inquired about how to delete a license within the Inventory and Licenses section. While guiding him to access the account menu, we noticed that the three-dot icon under action is not available corresponding the license section, indicating that a direct delete option might currently be unavailable.

    I explained that this limitation could be in place for security purposes, but the customer would find value in having the flexibility to delete licenses directly. Therefore, I’d like to request a feature enhancement to add a secure delete option for licenses in the Inventory section.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. We need option to listen live or check the recording of the entire call once the main number is dialed. Including the stage when they are listening to the prompt if the call is being routed to IVR prompt.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Allowing Super Admin to delete a specific or multiple member on their first born/created group chat on RingCentral App. Allow also to delete chat messaged on group chat.

    23 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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