11740 results found
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DIRECT MESSAGE OPTION TO REP WHEN MONITORING WHILE STAYING IN 'AGENT' TAB
WHILE IN THE 'AGENT' SCREEN UNDER 'SUPERVISOR' HAVE A DIRECT MESSAGE OPTION TO THE REP, MAYBE UNDER THE "MORE". THIS WOULD ALLOW FOR QUICKER EASIER MESSAGING WHILE CYCLING THROUGH REPS TO MONITOR.
1 vote -
pop up warning every time the account will run out of SMS bundle
Would like to have a pop up warning every time the account will run out of SMS bundle so it will be easy for the admin and the support what to do on the account.
1 vote -
Notifications of failed SMS/MMS for the receiving carrier
We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier
6 votes -
Option to take no Voicemail for a user
The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,
8 votes -
Improve Visibility of Action Buttons in ‘All Numbers’ — Remove Hidden Scrollbar in Phone Numbers List
Please omit the scroll bar so there isn’t a hidden button like that. It would make managing numbers in All Numbers much easier.
1 vote -
Persistent Supervisory Monitoring (Listen-In) for Enhanced Quality & Training
We request the addition of a Persistent Supervisory Listen-In capability for internal extensions. This feature would allow authorized supervisors (managers, QA specialists, or designated administrators) to continuously monitor the audio of a specific, pre-selected internal extension's outbound and inbound calls without needing to manually click into each active call.
How this will help many customers
This capability is essential for businesses operating in heavily regulated industries (e.g., finance, insurance, healthcare) or high-volume contact centers where continuous, real-time quality assurance and immediate supervisory intervention are mandatory for compliance, risk mitigation, and rapid employee development.Key Customer Benefits:
Mandatory Compliance & Risk…1 vote -
Add ability to disable hot URLs in inbound SMS messages
Add option to disable hot URLs in inbound SMS messages for security reasons OR build in some sandboxing functionality to check the URL first.
1 vote -
1 vote
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1 vote
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Message pops up when a caller calls
A great feature would be a popup when a customer calls us with any little notes about the customer. For instance, If I dialed a customer's number and they did not pick up, I create a little note about the caller that says, I tried calling ABC to make them pay their upgrade of $30. Please run the card if he calls back." That way other associates know how to serve the client.
1 vote -
give notification when deleting a user stating which queues they are a member of
Provide notification if deleting a user account that is the only member of a queue. This is so it doesn't leave potentially active queues without any primary members.
1 vote -
Multiple RingOut phone numbers in Notifcation +
When creating notifications in Notifications Plus we can send to multiple email address's but can only notify with the RingOut feature to one phone number. The only way that we can notify multiple people via a phone call to check their emails is to create a new notification for each person.
Could we please have an option to add in multiple phone numbers
1 vote -
Customizable IVR Prompt Repeat Count or Additional Key Press Setting
The current RingCentral IVR configuration enforces a hard-coded limit of three (3) prompt repetitions when a caller enters no action (i.e., no key press is detected) before the system executes a final action (e.g., disconnecting the call or routing to the next destination).
Please introduce a new, configurable setting in the IVR/Auto-Receptionist setup that allows administrators to change the number of times the prompt repeats before executing the final action.
Or add an option to skip the IVR or route the caller to an extension if they hit pound (#) or star key (*).•Expected Benefits
- Improved Customer Experience: Allows…
1 vote -
When getting text via email, it just says the number, but not the contact information
advise that the system-generated notification will only show the phone number details and not the actual contact name associated with the phone number
To be able to change it with contact name moving forward
1 vote -
Make an AI summary on whole group of chats
It would be nice to click a button on group of chats and have AI summary of unread messages per chat. Also it would be great if AI can highlight messages which are related to user, user's team, components for which user or team is responsible, questions asked by user, etc.
1 vote -
Support for Distinct Device Recognition Across Mobile and Desktop Apps
Feature Request: Support for Distinct Device Recognition Across Mobile and Desktop Apps
Summary:
Requesting enhanced device recognition so that when a user is logged in on multiple devices of the same type (e.g., multiple desktops or multiple mobile devices), the system identifies each device individually instead of grouping them as a single device type.Current Behavior:
When a user signs in to multiple devices of the same type, the system detects them as one device.
This limits device-specific settings, notifications, and troubleshooting visibility across the mobile and desktop applications.
Requested Enhancement:
Enable the RingCentral mobile and desktop apps to recognize…
1 vote -
Dual channel (stereo) recordings
We would like to request the option to retrieve high-fidelity, dual channel recordings of phone calls.
Original request: Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform
10 votes -
Enable Key Press "0" Assignment for Direct User Extension Calls
Feature Request Summary:
Requesting the ability to assign a specific user, extension, or location to handle key press "0" when a caller dials a user extension directly (i.e., not routed via a Call Queue, IVR Menu, or Operator Extension).Current Behavior:
At present, key press 0 routing is only configurable for the following:Call Queues
IVR Menus
Operator Extensions
When a caller dials a user extension directly and presses 0 (such as from within the user's voicemail greeting), the system defaults to sending the call to a predefined location or the main site operator. This behavior cannot be customized per…
5 votes -
Turn off Incoming Video Call Notification on Mobile
I am using an iPhone and PC most of the time, I want to have a feature where I can turn off video call notification on mobile app. Right now it rings both at the same time.
2 votes -
Assign a role that is purely automated for the transfer of work between RingCentral and RingClone
The customer would like to have a role that they can assign, which is purely automated for the transfer of work between RingCentral and RingClone.
1 vote
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