13256 results found
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Delete Message as whole on 1-on-1 direct message
would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .
10 votes -
Combine User List and User Device Export
When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…
26 votes -
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
With Microsoft phasing out support for VOIP-based numbers in MFA due to security concerns, many organizations that rely heavily on RingCentral VOIP numbers for authentication are left without a practical option. We request RingCentral to continue supporting VOIP-based numbers for MFA to ensure business continuity and flexibility, especially for users who do not have access to mobile devices or prefer VOIP-based workflows.
While Microsoft recommends alternatives like Authenticator apps or security keys, maintaining VOIP MFA support within RingCentral would give customers additional choice during…
14 votes -
Disable a users from dialing a number
There should be an option for the phone system to block a number from being dialed by the users
1 vote -
bulk download of voicemail greetings
Please add a bulk download feature in the Admin Portal that allows system administrators to export custom voicemail greetings for multiple users or extensions as a single .zip archive.
1 vote -
Call log filter - Additional filters
Additional filter for the call logs.
Currently, the only filters are the date range, call direction, types of call, and the extension.
It would be helpful if all attributes that can be found on the detailed view can be filtered.
In our specific use case, we would like to filter the "result" with "IP Phone Offline".
3 votes -
Preserve SMS Segment Count When Using Line Breaks
We would like to propose an enhancement to the SMS segment calculation by preventing line breaks from unnecessarily increasing the SMS segment count. Many users add line breaks to improve the readability and organization of their messages, but doing so can sometimes cause the message to exceed the character limit for a single SMS segment, resulting in additional charges. This behavior may lead to confusion and increased messaging costs, even when the message content remains essentially unchanged. By optimizing the way line breaks are handled during segment calculation, while ensuring compatibility with SMS encoding standards and message delivery across carriers,…
2 votes -
persist+ in luxembourg
Persist and Persist+ is not currently available globally. We should support Persist+ in all Global MVP countries
2 votes -
Enable Custom Key Layout (CKL) Support for Yealink T42S
Overview
We would like to request that RingCentral extend support for the Custom Key Layout (CKL) feature to the Yealink T42S desk phone model.Currently, newer models like the Yealink T43U fully support CKL, allowing administrators and users to easily configure custom keys (such as Paging, Speed Dial, Intercom, etc.) via the RingCentral Admin Portal. However, the Yealink T42S—which remains a widely deployed hardware model in our environment—currently lacks this capability, limiting our ability to standardize key layouts across our fleet.
Business Impact & Use Case
Feature Parity: The Yealink T42S is highly capable hardware, and adding CKL support would…2 votes -
Workflow builder for general auto and/or out of office SMS replies is not currently working with the current customer engagement bundle.
Workflow builder for general auto and/or out of office SMS replies is not currently working with the current customer engagement bundle.
3 votes -
Support for Speed Dial Key Templates with Pause Functionality
It would be helpful to have the ability to configure speed dial key templates that support pauses within the dial string.
Currently, speed dials are limited to basic number dialing, which makes it difficult to automate calls that require delays
3 votes -
Block Inbound calls from PSTN for certain phones
We have a number of phones that should not accept calls from the PSTN but can be dialed internally. I do not see a way to do that from the portal.
3 votes -
Call Queue Wait Audio
System settings for availability to determine if there is an available or unavailable call member to play an audio once to inform the caller waiting in queue to wait for the available call queue member
2 votes -
Business analytics for SMS
Ability to generate SMS reports through Business analytics portal. Currently, it's only limited to call reports.
1 vote -
Downloading AI Transcript in Bulk
Ability to download AI Transcript in Bulk
30 votes -
There should be the ability set the firmware update schedule for all phone so it does not interrupt business operations.
There should be the ability set the firmware update schedule for all phone so it does not update . I have had phones reboot often in the middle of my work day for all my phones to do updates
3 votes -
switch accounts sync between mobile app and desktop app
Ability to have the option to sync the accounts login from the desktop app to mobile app. This will help us to save time and avoiding us to do it separately.
2 votes -
Please streamline BYOC users creation process
Currently, administrators must utilize a counterintuitive workaround of temporarily assigning an unassigned BYOC number to the Auto-Receptionist before it becomes visible and selectable during the new user creation process. We are requesting the ability to either create BYOC users without forcing immediate number assignment, or BYOC Gateway numbers that are not assigned to be available for selection rather than being assigned to the Auto-Receptionist first.
1 vote -
Option for callers in the call queue to leave a voicemail for the queue member
Option for callers in the call queue to leave a voicemail for the queue member.
If QueueMember does not answer or is on another call, we would like the caller to have the option of leaving a voicemail message OR pressing a button to reach her assistant at a specific user extension. If that user extension is away from her desk, we would like the caller to have the option of leaving a message or being rerouted to QueueMember’s voicemail.1 vote -
For the Adoption & Usage report in Ring EX for phone, can a new KPI be added for transferred calls?
For the Adoption & Usage report in Ring EX for phone, can a new KPI be added for transferred calls?
1 vote
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