9341 results found
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Allow for default Standard User when logged out of Hot Desk Phone
In RingCentral, setting up a limited extension for Hot Desking is simple—just check a box. This allows the phone to default to the assigned extension, enabling it to make and receive calls, but also lets users log in with their own extension and PIN. Once they log out, the phone reverts to the limited extension. However, this functionality isn’t available for standard user extensions. To use Hot Desking with a standard extension, the device must first be converted into a Hot Desk phone, which prevents calls from being made unless someone is logged in.
I’m requesting that standard user extensions…
1 vote -
Ability to have blank CNAM and should only show the phone number
Show phone number only on the outbound caller ID instead of the company name.
1 vote -
Feature that block the User on using the account away from the office
The customer wants to have a settings/feature that will block the user from using the RingCentral App and keep them away from their company. There should be a "IP block" or "Geo IP Blocking" option in the admin portal to make sure that the Users will not use the account when out of the office
1 vote -
Ability to listen to voicemail while there is a cloud forwarding from their main RC number.
Wanted to have the options to listen to the voicemail while there is a cloud forwarding from their main RC number.
- Dialed main number > *86 - No option to put the pin of the ext. Calls are forwarding to Contact Center IVR.4 votes -
Allow font changes to make it easier for dyslexic users
RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:
Arial
Comic Sans
Verdana
Helvetica
Tahoma
Century Gothic
Trebuchet
CalibriIn addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.
7 votes -
Unknown Caller Identification
The customer would like a feature that allows them to filter unknown callers and identify the numbers of those callers.
1 vote -
Simultaneous Line Access to multiple extensions in RC App
In my org, we have users who have multiple lines assigned or Groups. To have them work simultaneously or switch between texts and lines in an easier fashion within the app would be incredibly helpful, instead of accessing through the web browser
1 vote -
Billing Usage Info Should Show Number of Pages for Fax and not Plan Minutes
On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.
1 vote -
Voicemail Email Notification Content Modification
We would like to have an option to modify the content of the email we receive for voicemail notifications. The default voicemail notification sent via email contains personal and private information of our customers. We hope to find a way to edit this content to protect our customers' privacy.
1 vote -
delete status message
Delete status message option
If a user has set a custom status message, the user should have an option to delete that status message from the list if it is no longer required. Currently, it gets stored in the list and the list keeps on increasing with every custom status message1 vote -
Sync contacts from system and apply this to all Yealink devices on account.
When you import contacts from portal site, it should automatically sync with all Yealink devices
17 votes -
keep online status for mobile app
We have users who use only the mobile app.
On the mobile app you are online only if the app is active.
Is there any way to force online status even if the app is running on the background7 votes -
Ability to merge two sites but retain individual directory assistance
I want to combine two sites and still keep the white pages and directory assistance listing for both site.
3 votes -
Add ability for users to warm transfer
Desired Behavior: Customer John calls User Suzie -> User Suzie "Conference Calls" with User Bill & Customer John at the same time -> User Suzie hangs up while User Bill and Customer John continue to speak.
There are no available options for this right now.
We are aware of Conference Calls; but that doesn't allow User Suzie to hang up and leave the others chatting.
We are aware of the warm transfer, but that puts the customer on hold while User Suzie and User Bill speak.
1 vote -
faxing rate
Summary:
Request to improve the success rate of fax transmissions over VoIP, addressing common issues such as packet loss, jitter, and incompatibility with older fax machines. This feature enhancement aims to increase the reliability of VoIP faxing, especially for customers who depend on faxing for business-critical functions.Proposed Solution:
Automatic Error Detection and Correction:
Implement built-in error correction within the VoIP fax system to compensate for packet loss or jitter, reducing reliance on manual user adjustments.Dynamic Speed Adjustment:
Automatically detect the quality of the fax connection and adjust the BAUD rate dynamically for better reliability in real-time, without requiring…1 vote -
Alert Trigger Timing for Missed Calls
In our office, we have learned that the missed call email notification will trigger an alert to our email when any caller hangs up. We would not want to have the notification if a person hangs up during our introductory message when callers call in as they could have just called the wrong number. During the introductory message, it may have connected the call to RC, but not to our ring group, therefore it is not a truly missed call which skews our KPIs. A customer should be able to set the email alert trigger for missed calls (which happens…
1 vote -
name direct numbers
I’m experiencing an issue with the names I’ve assigned to our direct numbers in the central user section. I name each number based on its location so that we can easily identify where calls are coming from and going to. However, I’ve noticed that these names are not visible in the app.
This functionality would be extremely helpful for us, as it would improve our call management and allow us to immediately know the origin of calls. Currently, it seems this feature is unavailable, but it would be of great value to have it implemented.
1 vote -
1 vote
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limit incoming calls to specific or selected area or state
limit incoming calls or received calls of a phone number to specific or selected area or state
1 vote -
Ability to use an old version of Admin Portal
What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.
8 votes
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