12369 results found
-
Disable direct messaging to Super Admins
Our goal is to separate the higher-ups and the standard users. We do not want the certain users to have the ability to message the higher-ups directly. Currently, direct messaging can only be disabled account-wide.
2 votes -
Voicemail transcript to detect when music on hold is being played
In some cases, the caller plays a music on hold while the voicemail is being recorded, is it possible for the voice-to-speech feature to detect that there is music being played and note it on the transcript instead of noting random phrases?
2 votes -
markdown support
Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.
Current Problem:
Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.
Proposed Solution:
Integrate Markdown support into the message composition and display functionalities of the corporate messenger.
7 votes -
Customers Idea
they want an option where they can edit the time and date of video meeting in the RC app without connecting it to Google Calendar or outlook
1 vote -
Change Keyboard Shortcuts in BTCW App
Change Keyboard Shortcuts in BTCW App
BT Feature Request: Change Keyboard Shortcuts in BTCW App
Details : to have a more intuitive options in changing the keyboard shortcuts since it was not indicated in the app what to do to update the keys or edit it
Expected Behavior: To allow easy to understand change to edit the keyboard shortcuts
Brand : BT Business
1 vote -
Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
2 votes -
Disable user's capability to delete SMS.
For the admin to have the capability to prohibit users from deleting SMS.
2 votes -
Display Caller ID Name and Phone Number in HUD for Monitored Calls
Currently when a user receives a call, the user monitoring the call only sees the caller ID name and not the phone number displayed in the HUD.
We would like to propose a feature to allow both the caller ID name and the phone number to be displayed in the HUD when monitoring calls. This would give users more complete caller information at a glance, which could improve monitoring efficiency and usability.
2 votes -
Move phone numbers in the unassigned extension to the number inventory.
Ability to move the phone numbers in the unassigned extensions to the number inventory without the need to assign the numbers to users first.
2 votes -
Showing the last read message in RingCentral Messenger
It would be much more convenient to immediately show the most recently read messages when opening a group in RingCentral Messenger.
Currently, when opening a group, the last message in the group is shown immediately, and the "99+ new messages ^" button at the top opens the message slowly and doesn't always work correctly. The last read message marker also resets to the most recent message in the group. This isn't very convenient.3 votes -
Decrease the number callers in queue down to 1
Decrease the number of callers in queue down to 1
2 votes -
Increase FAX/FSM/HFS timeout from 32 seconds to larger value
Currently, RC's HFS timer for outbound faxing, remote fax machine response time/timeout is 32 seconds. In the event a recipient fax machine takes longer than 32 seconds to respond with fax tones, our system will timeout/terminate the session. It will then retry twice, each with another 32 second timeout period, resulting in 96 (or more) seconds of "system resource usage" time.
If we increased the HFS timeout to even just 40 seconds, allowing some additional time for remote fax machines to answer, we would have a higher success rate of outbound faxes and overall reduction of system resource usage time…
2 votes -
Combine HUD to include CALL QUEUEs
For the application HUD, this should include a combined view of the CALL QUEUE PICKUP with user EXTENSIONS that display. Use case: if a manager needs to see regular contacts and watch a call queue at the same time, they should have both in the same HUD view, both in the desktop app and also the mobile app. You have it set right and displays correctly on the physical Mitel desk phones, but in your apps you have to manually switch. This seems like your developers are being the in the UC game. This is a painpoint for management and…
3 votes -
changing message-only extension to announcement-only extension
There should be an option to modify an existing message-only extension to an announcement-only extension and vise versa instead of having to create a new one and have to download the custom recording then re-uploading it to the new extension. It is actually takes to much time if you have multiple extensions to convert.
4 votes -
Multiple User on Operator
ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.
23 votes -
Add AI Notes to the API
Need to be able to get the RingCentral AI notes via the API when initiating a call via an integrated app
17 votes -
SMS Text Templates
I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!
23 votes -
Fax cover page
They’re requesting the option to update the contact phone number on the fax cover page so it shows their fax number instead. She mentioned that when she handled it, she used to upload a custom cover page, but now that someone else manages it, they rely on the default system cover page since the new user isn’t familiar with custom uploads. They also attempted to use a dummy phone number, but that could create future issues with account access. The best solution would be to have a dedicated field where they can set the phone number displayed on the fax…
6 votes -
fanvil
I have 10 Fanvil x210 desktop phones that I would like to use with RingCentral system. I'm unable to :
- Implement park
- Call presence. I need operators to be able to pick up each other's calls on hold
- Be able to use the intercom feature which is configurable from RingCentral portal If none of these features are available , it will be ideal to be integrated on RingCentral portal
Thanks
Jonathan Ariza.
1 vote -
Rule-Based Presence Automation (Calendar Keywords and Time)
RingCentral already supports Calendar Sync and Custom Answering Rules, but there is no automation bridge between Presence and those features. I am requesting enhanced Presence automation with the following capabilities:
1. Keyword-based presence rules
Allow Presence or Do Not Disturb to be set automatically based on keywords in calendar event titles.
Example: If a meeting title contains “Focus” or “Deep Work,” set status to DND. If a meeting title contains “Lunch,” set status to Out to Lunch.
2. Time-based status rules
Allow Presence changes to be scheduled by day and time, independent of calendar events.
Example: Set status to Busy…2 votes
- Don't see your idea?