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9677 results found

  1. Ability to have Park Locations ringback after a defined period of time to the original parker

    14 votes

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  2. I work with RingCentral App regularly. We often create groups that include many members of my domain and/or other domains. The issue is... the Team Admin must be from the creating organization. Is it possible for the creator of the Team to add Guest Admins from other organizations that can "Add People". This would be a huge help.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…

    9 votes

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  4. Yealink T46S firmware used by RingCentral is an older firmware that is not compatible with our user using a Plantronics Voyager UC via Bluetooth connection.Firmware ver 66.85.0.5 is a newer version which we used to have with Vonage which perfectly works the said headset.Please test firmware for compatibility.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Seems a bit odd, so each time RingCentral releases a update for the Chrome Extension we have to tell all our users to change their region back to UK? Seems a bit mad to default to the US, why can't it remember what the setting last was?It affects them calling external numbers, for example they can't call local numbers because the extension doesn't know how to handle the call as it thinks it's in the USA. It only works again when they change it back to UK. So every time the Chrome extension updates all our users are going to…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Add a cheaper license type for digital lines assigned to a phone (not a user)Allow it to use intercom/paging and be part of a queue, but won't need meeting support or eFax This makes sense in offices where phones are shared but hotdesking isn't a good solution.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call from an unfamiliar number, and this is a major sticking point for many of my clients who have otherwise good relationships with their clients.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. People in our office are working from home and from the office and when they're in the office, they want calls to ring on the Polycom phone and find it very distracting and inconvenient to have it ringing on their desktops. But they use the desktop app when they are working remotely, so they don't want to remove it from the queue entirely.

    2 votes

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  9. In a call center environment managers are made to be on the floor than behind their desks. If an individual is having a hard time on the phone, it would be ideal to help right then and there rather than running back to the desktop to barge in on a call. Cell phones are more mobile and can be carried anywhere.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.

    7 votes

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  11. This request is to certify the RingEX platform to be PCI compliant within all geographic locations.

    19 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. Hello Ring Central,A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.Thank you,National Business Technologies.

    3 votes

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  13. Would like to add Cisco 562 Wireless headset with standard base (Model: CP-HS-WL-562-S-US) as Recommended Headsets for RingCentral | Following KB article 10180 for the List of Recommended Headsets for RingCentral Deskphones

    3 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  14. When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them.For example, they are manually added to a Call Queue for the Sales Team between Monday to Wednesday. They are then removed from the Sales Team Call Queue and added to a Call Queue for the Support Team between Thursday and Friday. This is because they have split their job role across two teams. If they are permanently added to both call queues they will receive all calls for both teams. This is not…

    1 vote

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  15. I shouldn't be forced to go through the RC website to access call queue history.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that you are in.

    1 vote

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  17. I use a lot of different zaps with Glip. Manually adding users to each team is time consuming. I'd like to be able to assign users to groups and then assign those groups to each Team. That way I can add a new user to a group and have them automatically added to each team chats that that group is a member of.

    10 votes

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  18. customer requesting that We should have an option to cancel the outgoing fax message that they are sending like by mistake and to stop this from happening

    4 votes

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  19. We have the forwarding feature enabled for our Polycom phones and would like the ability to see if forwarding is enabled on the RingCenral Admin Portal. It would also be ideal if the forwarding could be controlled as well.

    3 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  20. Customer would like access to create, upload, and manage their own custom configs for their Poly devices instead of relying on SEs or PS or support for ongoing MACD as their requirements evolve.

    20 votes

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    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
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