11248 results found
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SMS Text messages arrive split
Longer text messages that are received get split into multiple messages. Why? Why can't they be displayed in the correct order?
1 vote -
Text responding to incoming phone calls
on the desktop app on incoming phone calls you text back responses like “will call you back in 10mins” but on the mobile app that is not avaialble I have to just let the phone call go to voicemail
2 votes -
Paging system to ring when phone rings either 24/7 or after hours
We have an Employee line that can't be heard unless near the phoneThis line rings a single phone that often goes unnoticed by our day shift crew and our night shift crew due to loud machinery or not being near the phone. We would like to be able to have our overhead paging system ring in addition to this phone during specific hours, to grab our employees attention at night or during the day which ever hours we set this line up for.I was assured during testing that this could have been achieved prior to signing up with Ring Central.
3 votes -
Numéro groupement affiché après redirection vers numéro externe
Bonjour,J'aimerais, lors d'une redirection d'un groupement intégrant plusieurs membres vers un numéro externe, afficher le numéro du groupement et non le numéro du membre.Cela peut servir notamment lors d'un enregistrement sur un partenaire externe, voire d'urgence (PTI), et de ne suivre qu'un seul numéro.
2 votes -
Include time and jump back option for Quotes.
When quoting a message, it would be helpful if that quote included a time stamp of the original message, and a way to jump back to that part of the feed.
2 votes -
start minimized in windows
Please make an option to run ring central minimized on start. It is more than annoying to have to see it load on the main screen every day. No other startup program does this and it does not help promote your product - it is a huge negative .
18 votes -
Auto download faxes
would like to be able to auto download all faxes to a single folder
10 votes -
Add the Site Number for Outbound Calls in the RingCentral Desktop App
This would help sites be able to have their own site numbers display instead of the company wide number of their direct number. This is a big issue for us as we have so many sites.
2 votes -
Replying with a message for incoming calls in the RingCentral mobile app feature not available with iPhone users
The feature to reply a message when there's incoming call is not available when using iPhone devices. Article related to it do not have info if it is available with iPhone or not: https://support.ringcentral.com/app/message/mobile/replying-with-a-message-for-incoming-calls-in-the-ringcentral-mo.html. We have tested it and no Reply with message option appeared.
4 votes -
ADD fax preview before sending the fax and cover page.
ADD fax preview before sending the fax and cover page.
34 votes -
Block File sharing
The request is to have the ability to prevent file sharing with external guests within RingEX so that sensitive information cannot be sent. For example, if a whitelisted external guest is collaborating with an employee via RingEX, the employee would not be able to do share files with this external individual as the administrator would switch file sharing off for guests.
9 votes -
Admin option to move faxes, messages, and files to another employee upon termination
When an employee leaves the company, it would be very helpful to have the option as the admin to copy all the faxes, messages, and files to another employee that would be taking over the role until the position is filed.
9 votes -
Having the employees see how many calls they took
I think allowing them to see their numbers would be beneficial - like a scoreboard that could be toggled on and off .
1 vote -
Make task replies column resizable/more prominent in task view of Ring Central App
Once a task is created in the app, the UI offers the original task in the left column taking up most of the space and the ongoing conversation (replies) is constrained to a much smaller column. The task replies are where we spend much more time so it would be helpful to give me focus to that. When resizing the window or toggling the full screen UI element this behavior does not change. What's worse is when adding a video to in replies, a good 1/3 of the video/controls/etc are cut off. This seems to be true in both the…
1 vote -
Decouple conference call so you can transfer original caller
If you add a call and start a conference call you should be able to hang up with the additional call and then go back to the original caller and then transfer that call.
4 votes -
Email notification on a group for every chat by a member
Email notification on a group for every chat by a member
1 vote -
Customizable auto reply for faxes
Working at an animal hospital, we get calls from senders wanting a confirmation that the fac was received. We also get many pharmacy requests and I think having a confirmation auto reply and being able to add a custome message like “We are currently understaffed and focusing on the patients in the hospitals. Fax requests will now have a 48-72 hour turn around time.” would be extremely beneficial. The ability to customize the auto reply message to your needs makes this added feature beneficial to any industry using the fax app.
14 votes -
Remove the "Always ring for at least 30 seconds before forwarding is completed".
When enabling the Mobile App, the user can specify from "0 Rings / 0 Seconds" to "15 Rings / 75 Seconds". Why is there another default option for "Always ring for at least 30 seconds before forwarding is completed"? Currently this feature is giving us lots of problems. Every few days, we have users complaining that their mobile phone ringtones are delayed (they picked up on the 1st ring but the caller said the call already rang 4 times) and their desktop phone never rang although both should ring simultaneously because we always set our mobile users to "0 Rings…
18 votes -
Manual Pause and Resume - RingCentral App
Implement manual pause and resume of automatic call recording in RC RingCentral App. This is an RingCentralPhone Desktop gap.
22 votes -
Improve Chat Bot Functionality
Chat bot has yet to be helpful at all for me. Please improve the functionality so it's useful, or at least have it connect properly to a live agent instead of sitting blankly after that's requested.
1 vote
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