12744 results found
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When Logging In to Admin Portal to have an option to click on Fax Logs Instead of Call Logs
When Logging In to Admin Portal it would be more user-friendly if we can have the option to click on Fax Logs Instead of Call Logs for fax account only since it is confusing why we are seeing call logs when we only use fax service and we only have fax account
1 vote -
Downloading .concepts file through the mobile App
Downloading .concepts file through the mobile AppCustomer can open the file thru the desktop app but not thru the mobile app
Customer tried to Galaxy Tab S+, Galaxy S20 Ultra 5G, Galaxy Tab Active4 Pross of the issue attached
consulted FS and as per them, it is FR and needs to be tagged as a bug due to limitations on the mobile AppCustomer is hoping to have the feature available even when using the mobile App1 vote -
PTT - individual contact or group
In the PTT, allow users to be on a global channel where all communication is audible for all members. Also allow the PTT user, to contact individual users directly without them being in a group.
Further, if a user selects a group, auto set them back to global PTT after the conversation is over1 vote -
It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.
Hold and Park Recall timers are needed
8 votes -
ability to use license from parent cost center when adding user to child cost center
Currently when the customer adds a new user to a cost center, if there are no licenses allocated to that cost center the customer ends up purchasing a new license. With cost centers enabled the customer must take the extra step of moving licenses around to ensure they are not unintentially purchasing additional licenses. The idea is to allow an admin adding new users to a child cost center the ability to use an available license from the parent cost center.
16 votes -
Presence - Ring my phone when any user I am monitoring rings - allow the user to select for what device to ring if its the physical phon...
...e or the app. allow the user to select for what device to ring if its the physical phone or the app
2 votes -
REVERSE PARK FUNCTION
We are unhappy with the 'reverse park' function. When we put phone calls on a 'park location' our phone rings back after 8 1/2 minutes. We do at times have our customers on holder longer then 8 /12 minutes. We would appreciate being able to either turn that function off or extending the function to 15+ minutes. Thank you!
5 votes -
Reset and Assign
The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members should not have access to. Currently they are deleting the user and adding them back in which is much less efficient. Also deleting a users removes them from ring groups which we do not want to happen.
11 votes -
Checking the voicemail of another extension on my desk phone.
We wanted to have a feature that will allow us to check the voicemail left on a message only extension on our desk phone without changing the Send voicemail to of the message only extension.
1 vote -
Local dial-in number needed for Vancouver BC
When starting a conference call, there is no dial-in number for Vancouver, BC on the drop-down list of the available numbers. The only numbers provided are for ON, AB, NS, NL, QC.
1 vote -
Easily recover accidentally deleted phone numbers (DIDs)
The request is to add something like a recycle bin where delete numbers can sit for ~30 days before they get wiped from the account. Admins have to do a lot of moves, adds, changes, deletes and there is a chance that they might delete a DID by accident. There is no undo button when a number has been quickly and accidentally deleted. Phone numbers in the Recycle Bin should still have the last DID name it was assigned. Additionally, phone number in the Recycle Bin should show what it was last assigned to. Admins should be able to restore…
8 votes -
Placing outbound calls thru desktop app, but dialing out from desktop phone.
I have a customer that is in the banking industry and needs the ability for tellers to originate outbound calls from the desktop RC app on their PC, but have it dial out from their desktop phone. The tellers aren't allowed to wear headsets, so they need a solution where they initiate the call from the desktop app, and then the call dials out from their desktop phone (as they will have the desktop phone to their ear).
2 votes -
SMS forwarding settings
Forward SMS settings
57 votes -
In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application.
Good afternoon, I really love your application, it will save me in difficult moments and makes me happy every day. And I would like to learn and help you improve it. I have encountered such a problem. In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application. Thank you for your attention, with hope for the best and all the best to you)
60 votes -
We can't delete tasks or remove them from already deleted groups.
We can't delete tasks or remove them from already deleted groups.
60 votes -
HUD restrict extensions in desktop application
As of right now RingCentral allows any user given HUD access in the RC Desktop APP to add any extension in the company (including executive staff). Allowing them to easily see the names of callers, recipients and length of call. This must be addressed.
2 votes -
Central Location/hub for SMS and Voicemail
Im a small business owner and looking to have one central location or hub that is shared between multiple users (extensions). For example: Phone calls, SMS, Voicemail, and missed calls can be viewed and responded by all users under one umbrella. Currently and specifically SMS & Voicemails go to one specific extension (say extension 101, but ex 102 should also have access to those SMS and Voicemails) and only that extension has access to it, which clogs the system of communication. ALL extensions should have the ability to hear voicemails and respond to SMS in the central location or hub.…
3 votes -
It would be great if we had a call forward busy call handling option where the call could go directly to voicemail
so when someone is on a call, the person is not bothered by a second call ringing
4 votes -
Analytics portal access only for a small subset of numbers.
"Quick question. Is there any way to give someone Analytics portal access but only let them see a small subset of numbers?"- Our customer is asking if there any way to give someone Analytics portal access but only let them see a small subset of numbers?
1 vote -
Call queue setup
Need to have an option to change how we setup a call queue. As an example, we activated a call queue by selecting Call Queue Managers. After we activating, we want to have an option to change from "Call Queue Managers" to Email address and vice-versa.
1 vote
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