10291 results found
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Additional Key Presses in IVR Menu
It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.
10 votes -
Toggle Feature/Role Adjustment for Group Manager Permissions
Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
2 votes -
Separate Inbound and Outbound Calls in Call History in the RC app
I would like 2 bars to be added under Call History with Inbound Calls and one with outbound calls, just like there is all calls, missed calls, and call recordings
3 votes -
Send an alert when x numbers of calls are in the queue
We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
10 votes -
Ability for federated accounts to share Pooled Global Office Minutes
When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.
4 votes -
Add the ability to pin a banner image and message on the top of a Glip team.
We would like the ability to pin a company message and image that does not scroll up. We want to make every employee aware of company guidelines on social edict before they post.
8 votes -
Ability to have an emergency 24/7 call queue which can override specified users available hours.
I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.
3 votes -
Bring back the list of recent text messages on the phone tab.
I am not sure why you took this feature away in the latest release, but it was an absolutely terrible idea. It is so important to have recent text messages on the same phone panel without have to switch back and forth. You need to bring this feature back, it is making my life 10x harder trying to get through calls
1 vote -
Update Presence Status to show when online and not just within the app
Allowing the status to show when online and not just within the app will provide full insight into employees/coworkers actual availability which was a feature that was extremely useful in Skype. Currently just showing when someone is within the app is misleading as to when colleagues are actually online and available.
4 votes -
Increase fax quality/resolution
The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, illegible, and/or not recognizable by modern OCR systems. It's a functional issue. The backdrop is suboptimal rendering of even native black text files- all text and elements look as though they were rendered on a dot matrix system from the mid 90s.
22 votes -
Comment Feature
Hello, I have a suggestion. Can you add a comment feature to where people can form a comment thread on a particular message. Ie) A asks B to file a document. Once complete B can comment under A's original message letting A know that the task has been completed. This will be a LOT cleaner, especially for people that have multiple messages with each other.
3 votes -
Mobile app contact presence should be unified and consistent across all apps
There is a different experience in contact presence in each app. The mobile app shows a colored symbol when you search for and select a user or a persistent status shows if you have a conversation started or when you add to quick contacts. It would be useful if company contact list showed all contact presence. The office 365 Chrome extension is a good example of what the presence list should look like in all apps.
4 votes -
Showing that a call was answered on the other deskphone
Customer wants to have options to see on the desk phone if someone was able to answer the phone call.Cx wants to see if the call was answered on the other line.
8 votes -
Messaging: Convert User to Guest
Example: a user leaves a company but they want to retain their conversation history and still have the ability to communicate with other agents in their former company. Looking for a way for admins to convert users from agents to guests. This would allow the user extension to be deleted from the account but not delete the users history and still allow them to use the product with just Guest features.
10 votes -
Fully formated PDF invoice
Ability to download a properly formatted PDF version of your statement/invoice with RingCentral Logo and all pertinent details.
1 vote -
Able to print or save in something other than Excel
Please add a feature where you can print and/or save call logs in PDF form. This feature should also include all the information that is presented when initially filtering your desired information. For example, showing the phone number and the dates of the call log.
1 vote -
Delete user from from the account with active directory
Ability to delete user extension even if the activate directory is active on the account
6 votes -
Send Call Queue voicemail to multiple user's App
Have voicemails visible on multiple user's app.
4 votes -
Voicemail Breakout
The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
3 votes -
Enable Queue Members to delete messages
Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to…
3 votes
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