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10496 results found

  1. Send Text To Phone Number you Called at the same time

    Add a button while you are calling someone to the options like "Hold, Mute, etc" in order to be able to multitask faster. Before it was easy to send but the new update it's hard to be able to send them at the same time due to having to copy the number over again to send a text.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Call control -- transfer calls by drag and drop

    The ability, once HUD is in place to control calls on a physical desk phone, primarily transfer calls by drag and drop. 8x8 and others already have this feature.

    17 votes
    Under Review  ·  6 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  3. RingCentral App - Task Subjects

    Tasks are a great tool for organization and communication within the unified RingCentral App. The RingCentral Classic app has the ability to add a subject line to new tasks while the new RingCentral App does not have this ability.

    3 votes
    Implemented  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Unchecked voice messages after a period of time (7 days) get forwarded automatically to another mailbox/email

    Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Multi Site: Enhance Multi Site Features -

    Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Number mask received calls

    We have a hotline. It would be beneficial if there was a way to make all calls to the hotline anonymous in the call log for the user and for the system.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  7. Option to pause and unpause while in an on going call recording/masking

    Can we update the RC new app for recorded calls to be able to mask portion of an on going recorded calls

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. customize fax download location

    By customizing the location received faxes are downloaded, they can easily be saved on a network drive where the entire staff could access them.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Break from rings between calls in call queue

    To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing for you. (The exact timing could be customized) This would give users working in a call queue a brief break from calls to reset before taking a new call.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Add "Hub" to Office @ Hand windows app

    The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding something similar to the new Office @ Hand App

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Organize tasks in whatever priority I deem necessary. Like the original Ring Central Classic App

    The old app (Ring Central Classic) allowed the user to arrange the tasks by dragging and dropping them in whatever order the user preferred. This allowed lots of great flexibility to organize tasks in a strategic way of goal setting for what is most important to least important tasks. This feature was AMAZING in the original app and is disappointing and frustrating not to have that ability. It was a major way I kept up with the priority of my tasks as well as what my team members and employees were doing first and last. Thanks for your help in…

    2 votes
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  12. Support batch requests in the Team Messaging REST API

    Currently chat posts have to be fetched for each conversation. This takes a lot of time, and becomes even slower when behind a request queue to avoid rate-limiting issues.Please add support for batch requests for GetPosts, as well as any other endpoints that make sense to do so.

    5 votes
    Future Consideration  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  13. Ring Tones / Waiting Music

    Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Enable the RingCentral App to use the *9 mute feature

    Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Tag specific people within teams.

    It would be nice if we could set up specific groups within chats so it could tag only a few people. So if we wanted to set up a tag for management and only notify 5 out of 50 people, we could.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Admin ability to disable Calendar sync option in the RC App

    Admin ability to disable Calendar sync option in the RC App. Customers that utilize O365 or G-Suite need to ability to disable the the calendar service that they are not utilizing. This would close a security gap for Enterprise customers that do not want users to able to add their personal calendars to the RC App

    7 votes
    1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  17. Announcement Only Extensions- Post Announcement Destination Configurable

    RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…

    10 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Seperate integrations from the user who added them

    Right now in RingCentral Application integrations are bound to the user who created them. This causes risk for our development teams as if someone departs the company who added a key integration, that feature breaks and will need to be recreated.

    1 vote
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Export Calendar Items

    Export Calendar Items

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Monitored lines should ring on the RC mobile app

    We have a large number of users who will need to answer calls that are made to lines they monitor when they aren't able to access a computer. We've had to set these calls to forward to the users' personal numbers which they don't like.This can be resolved by calls ringing on the mobile app.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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