12026 results found
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Allow customization of voicemail notification subject lines
The default subject line for email notifications when voicemails are left reads "New Voice Message from [RingCentral customer name] - [customer] [number] on [date]. Where email subject line real estate is at a premium, RingCentral customers should be given flexibility and customization.
First, the VM is most likely not "from" the RingCentral customer--it is mostly likely from the customer of the Ring Central customer.
Second, if the RingCentral customer has a long name, the most important part of the VM--the WHO--gets lost in the sauce.
Lastly, the subject line is poorly formatted with no punctuation or break between the name…
3 votes -
DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration
The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.
9 votes -
User last login history in RingEX
The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX
8 votes -
Use Hongkong number as Substitute Caller id
Use Hongkong number as Substitute Caller id
2 votes -
Voicemail first before routed to IVR Menu
The customer requests a feature modification to the main IVR system. They want the system to ring 2-3 times, depending on the caller's selection, before routing to voicemail. After the voicemail message plays, the IVR should then ring as usual.
1 vote -
Ability to receive SMS messaging notification for AT&T phone numbers
Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.
4 votes -
RC App Workflow Builder Bulk Change
Need a feature in the RC App Workflow Builder in which change can be copied and set a bulk change so it can be applied faster on existing workflows. Currently changes can only be made one workflow at a time.
2 votes -
Allow fingerprint sign-in for the Ring Central mobile app
I want the option to sign into the Ring Central mobile app using the fingerprint sensor on my smartphone.
2 votes -
Custom Role Access Restriction
Requesting the ability to apply custom role-based restrictions that would prevent certain users from deleting specific types of data within their RingCentral account.
Specifically, the customer would like to restrict users—through role permissions—from deleting items such as voicemails, AI-generated notes, chats, messages, and similar communication records. Implementing this level of control would help maintain data integrity, ensure accountability, and align with their internal compliance or record-keeping policies.
2 votes -
increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted)
It would be great to increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted) to be able to view the old messages from the RingCentral app.
2 votes -
Status changes to DnD during calls
Make an option so whenever we pick up a call, DnD is temporarily turned on during the portion of the call, and once you're off the phone, you go back to available.
1 vote -
Transferring Licenses in Cost Center
When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.
5 votes -
Allow Infinite Call Looping in Call Queue
Background:
The account is currently set to loop calls between two call queues.
They wanted a feature in which call looping continues indefinitely until someone answers the call.
Currently, it only allows the call queue to loop twice then the call disconnects and got the error "we're facing a technical problem, please try again later."26 votes -
Ability to disable PIN
Ability to disable the PIN so that customers don’t have to enter the PIN every time they access voicemail.
2 votes -
Desk phone/Teams integration
Desk phone/Teams integration
We have a user who is wondering if it is possible to make a call via their desk phone, but to then have the actual call go not through the desk phone, but through Teams and use their PC speakers/mic. Can this be done, or is this not supported?
2 votes -
Enable Site Reassignment for Unassigned Devices with Phone Numbers
Request to restore the ability to change the site of an unassigned device in the Admin Portal, even when a phone number is already associated with the device. This will allow admins to properly organize and manage devices without needing to unassign phone numbers first.
1 vote -
Ability to recreate an extension
Clone User from the admin portal to have an option to more quickly recreate an extension
1 vote -
Automatic Prevention of USB Audio Device Power-Down
Ensure USB audio devices, such as headsets, remain powered on during periods of inactivity to maintain continuous connectivity and prevent audio interruptions.
Scenario:
Users relying on USB audio devices for calls and meetings may experience unexpected disconnections or missed audio when the operating system powers down the device due to inactivity. Currently, this requires manual adjustment of USB power settings on each device. Automating the prevention of power-down would improve reliability, reduce disruptions, and minimize support requests.1 vote -
Set up a limit for outbound calls
A feature for outbound calling that will allow admins or users set up a limit or duration for outbound calls which will disconnect calls once the duration is reached. Example is if an extension has a 5 minute outbound call duration limit, after 5 minutes the call will end.
1 vote -
need old text messages
I have to go to court, I need copies of old text messages. yal should not be deleting my company information at all. These are very important messages.
1 vote
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