12662 results found
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Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices.
3 votes -
Edit Default Admin role in Ringsense
A feature in which the default roles can be edited instead of duplicate and create a new role
3 votes -
SMS - Access granting for managers to team members SMS messages
Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.
18 votes -
HID Touch Controls - Update so they do not disconnect held calls when using Ask First
When using a HID headset with touch controls enabled in the RingCentral Application, there is interference that happens with Held Calls when using the Ask First functionality.
If you have touch controls enabled on an HID device in RingCentral and use the Ask First function, then hang up the Ask First line to go back to the original caller... both calls are disconnected.
Tier 2 is aware of this issue and I was advised to create this feature request to coordinate with HID manufacturers to resolve this HID problem.
1 vote -
Forward picture messages
Users should be able to forward picture messages received via SMS/text to other users or phone numbers.
1 vote -
Enhancement Request: Call Queue Booster - Callback Timeout Tied to Voicemail Wait Time
Description:
Currently, the callback window is tied to the same wait time before routing to voicemail. If all agents are busy and no one becomes available within that time, the callback is missed and requires manual follow-up.
Suggested Improvement:
Allow callbacks to persist beyond the voicemail wait time or retry automatically until an agent becomes available.
Impact:
This would reduce missed callbacks and improve the caller experience, especially during high call volumes.
1 vote -
Ability to retrieve voicemails from a blocked number in the RC app
Ability to retrieve voicemails from a blocked number in the RC app
1 vote -
Alert tone for a user that received a call while monitoring an agent
When my agents monitor another agent calls, they do not hear when another call comes in while they are monitoring. There should be an alert sound when a call comes in for the one that monitors.
1 vote -
1 vote
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Improve the overall expereince of National and International whitelisting
As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.
1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.
2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.
3…
58 votesWe appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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Option to answer limited number of active calls per call queue
The administrator would like to configure Call Handling so that, regardless of the total number of members in the call queue, only two calls can be active at any given time. Once those two calls are in progress, any additional incoming callers will be automatically placed on hold until one of the active calls is completed. This setup ensures that no more than two calls are handled simultaneously, providing better control over call volume and member workload.
8 votes -
Ability to check transcribed voicemail on admin portal
Ability to check transcribed voicemail on admin portal
0 votes -
SMS booster - filter received sms per call queue
Ability to filter received SMS as to where the SMS was received. So that it would be easier to capture where the message was sent.
1 vote -
Pop-up: "How was your app experience?" shouldn't be persistent on asking the users' experience
Pop-up: "How was your app experience?" shouldn't be persistent on asking the users' experience
1 vote -
Keep User Data
We would like the ability to retain user data even after deleting a user extension, since some users leave the company but their generated data should still be preserved.
1 vote -
Ability to view a masked fax number
We have a customer who would like to view the incoming fax number even when it is masked. This would help verify whether the number is correct and also assist in identifying potential fraudulent activity.
1 vote -
Time Zone Association for Auto-Receptionist Custom Rule Schedules
Providing the ability to assign a time zone to custom auto-receptionist rules—rather than relying solely on fixed dates and times—ensures accurate call routing, simplifies administration, and supports global, scalable deployments.
2 votes -
Restore busy signal behavior when Call Waiting is disabled
When Call Waiting is disabled, the expected and previously existing behavior was that incoming callers would hear a busy signal if the user is already on a call.
After a recent update, this behavior has changed. Now, when Call Waiting is disabled, incoming calls are automatically routed to voicemail, and the busy signal is no longer played. This change was made without configuration options and affects all users.
For many organizations, this behavior is not acceptable. Users explicitly disable Call Waiting because they do not want callers to be routed to voicemail or announcements while they are busy. The busy…
2 votes -
Improving RC/BTCW app administration.
To be able to manage users' settings from the BT CW or RC app (administrator settings).
In this specific case, our client is unable to set a default noise-cancellation setting for all users. There is no template in the service portal or the app administration.
Consequently, the administrator does not have full control of users` settings in the app.2 votes -
CNAM should include numbers.
Caller ID name should include numbers.
7 votes
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