11841 results found
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Create threads from messages
When there are a large number of members in a team it would be nice to be able to create a thread from a single message. This pulls that particular conversation out of the main flow of messages so the conversation doesn't get lost and can be continued by only the applicable parties.
147 votesThis is available across all RingCentral accounts as of 3/4/2025, please ensure you are on the latest version of the app. Thank you!
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Ability to Forward Call to Another Extension
When a call is coming in, there is no ability to forward/transfer said call to another extension to answer. There is only a button for sending to voicemail or answering. I want to be able to send the call to my assistant without having to answer it, put on hold, and transfer.
13 votes -
Turn off notifications during nonwork hours for mobile app
Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when setting work hours would allow us to ensure that we are not interrupted by work when we are not on the clock. We could go back to enjoying our evenings and weekends again!
14 votes -
Blacklist / block callers - an implementation idea
I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a short description box to type "fax spam" or "harrassing calls" as a description so I know at a glance in the future why we put a block on it.
8 votes -
Feature Request: Show outgoing fax number for every user
At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This is an essential feature for companies with multiple fax users, especially where a fax response is needed.
24 votes -
Ability to hide entries in the directory
Senior execs do not always want there numbers known to a wider audience
12 votes -
Call log feature to show who dialed the conference call outside of the customer's organization
Requesting for an added feature where call logs will have an option filter to show who dialed into the conference line of the RC customer from outside of their organization.
4 votes -
Option to disable Glip access for an extension
Administrators would like to turn off glip access for an RC user, which is currently not possible. If we turn off Glip access in the GAP tool, the system will synchronize and reactivate the Glip acces
4 votes -
ability to toggle off member status for one call queue and wont affect the other call queues on the account
when turning off the member status on a specific call queue it wont affect the other call queues the member is part of
1 vote -
Support sending faxes via email, e.g. 6505551212@fax.ringcentral.com
This gives programmers the ability to integrate directly to RingCentral, and not have to rely on stand-alone email applications (like Outlook, Gmail, or Microsoft Mail) or a third party (like JangoMail) to send fax requests to FaxNumber@rcfax.com. There is no flexibility to automate email sends to get faxes into RingCentral's queue, other than having users save all attachments to file and attach them manually, or contract with a third party to handle this integration. This should be a service that Ring Central provides.
1 vote -
Transfer Voicemail Message Via Mobile/Desktop App
I work in a complex human service agency where it's hard for support staff to know where to tranfer calls (we have 5 offices, 2 different target populations and numerous departments that handle different programs). It's very common (especially with new staff) for calls to mistranfered and the client leaves a message with the wrong staff member.. The only way I've found to reliably send the message to the correct user is to either use the physical phone or call my own number and then I can transfer it. The apps (desktop and mobile) do not have this function. You…
6 votes -
Treat voicemail messages in the same way as call recordings and store in archive
Treat voicemail messages in the same way as call recordings:Store in ArchiveMake available to any properly authorised userCallers can leave messages containing important information (cancel an order, change of phone number, email address etc) and these recordings may be required during an audit. At present, they are under the control of the individual user.
3 votes -
Only number associated with user is visible to him/her
There should be option where when number is assigned to user, he should be able to view and use only assigned number, not have list of all numbers that are there on the main account.
2 votes -
Add updated firmware for Cisco Phone 8861
Currenlty, the Cisco 8861 supports only the CP-BEKEM-3PCC (old) side car with the current firmware version that RingCentral provides.In order to support the CP-8800-A-KEM (new) side car, the Cisco 8861 needs firmware load 11.2.3
3 votes -
The capability for administrators to control end user's ability to integrate Personal (unapproved) accounts and the installation of Apps...
... (unapproved) within the RC App. In the Corporate world information integration is tightly controlled by Policy and Regulation. The ability for end user's to integrate personal accounts in to a Company provided system allows users to easily move information to and from these systems, bypassing security measures, violating Policy and Regulation.There needs to be a simple authorization configuration for any integration or App installation that is done by the end user.
2 votes -
Change company contacts to show direct numbers
The mobile app has it's current contact page show company contacts with their emails for the accounts. I don't see this as very useful as we use other apps to manage emails and would much rather have the direct number shown there instead. I understand that it is shown if you tap on the contact. I would like to be able to see the direct number or at the very least be able to choose what info is shown for each contact so I can edit it to my liking.
2 votes -
RingCentral Classic Install / Uninstall
As RingCentral Classic updates have occurred, they have continued to create a new file, rather than removing the outdated version. Provide an uninstall tool to remove all / select legacy versions
8 votes -
Select Default User for Unassigned User Numbers
The request is for the ability to easily switch the default user for unassigned user calls from the first super admin to a voicemail or another location.
15 votes -
Customer should have an option to choose monthly subscription online on FAX service
Customer should have an option to choose monthly subscription online. Preventing the system from locking into annual FAX plan and charging their card in one full year in advance.
1 vote -
Chrome Extension: ability to keep a session live
Chrome Extension: ability to keep a session live, without any need to login again for longer time on the PC/chromebook even if the PC/chromebook has been shutdown .
2 votes
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