11082 results found
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Dial Action Table
Dial action tables are common on phone systems/voicemail systems and could work similarly on ringcentral.Could be a widget or something built under call handling and forwarding that allows users to have a 1-5 or however many options, to put in different lines to forward to.Works in tandem with a greeting that presents options to the user, i.e. Thank you for calling, Please press 1 for General questions, Please press 2 for technical support (and when users press one, it forwards the caller to a line that answers general questions and if the user presses 2, it forwards to a phone…
1 vote -
3 votes
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Remove 'advertisements' in the My Extension portal
When a user logs into 'My Extension' in Service Web, they are presented with links to "refer a friend and get rewarded" and "buy professionally recorded voice prompts". The request is that these messages not be presented.
3 votes -
Ability to have Administrator level control of user preferences within the RC App
Lumentum would like the ability to define user preferences at an admin level, currently it must be done at the user level. This includes the ability to disable calling at a specific user (rather than system wide), this is huge for Lumentum and stated that Zoom provides them with funcationality, defining meeting settings, notifications and the ability to enable @Team notifications by the admin and not the Team owner.
4 votes -
Ability to rename users
since it is being pushed to use RingCentral Video now over Meetings, it would be nice for the admin to have access to rename users.
4 votes -
Task Categories Missing in New RC Version
We are not able to see our task categories in this upgraded RC version. This makes it much less functional for us as categories were a good way to segment our tasks rather than having everything jumbled.Thanks.
7 votes -
Integrate tasks with cloud calendars
Add task functionality to the calendar integrations for Google and Outlook where you can have your assigned tasks visible and manageable in the 3rd party's calendar as well as the RC app. So I can complete a task in the sidebar of Google Calendar as well as the RC app
7 votes -
The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade
Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
2 votes -
Abandonment Threshold
I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard in any phone system. I've never seen one where it's not an option - until now.
1 vote -
Keep Site Filter When Editing User Phones
Option to keep the Sites filter in place when editing multiple phones.Every time I need to change multiple phones and select a Site filter, when I'm finished and click the "Back" button, it brings me back to the list of user phones but clears the filter. It makes it difficult when updating several phones in the same site and I have to re-select the site in the filter drop down list every single time.
1 vote -
Add BYOC numbers as Unassigned Users
The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.
2 votes -
Create administrator message inbox in Service Web
The request is for the creation of an administrator inbox in Service Web so that essential customer communication can be forwarded to it. In that way, customer communication with respect to maintenance, port changes, etc. may be simplified and RC does not have to verify if customer admins or responsible communication parties have left the company.
1 vote -
Emergency Message / Announcement
Ability to record and play a message for callers to hear when any phone number in their RC Office account is dialed before moving on to the "normal" call flow logic for that phone number.
Customers have found a new need to play recorded emergency information to new callers on a variety of phone numbers in their RC Office account due to the current pandemic. It is a monumental task right now given an account that has several hundred or thousands of phone numbers with varying degrees of call flow logic.
Ideal solution: Record a message. Apply that message to…
4 votes -
Phasing phone application work around
Ideas:One Glip app with both the individual intraoffice extention and the shared extension. My concern is that using the same Glip app for both the shared ext and individual ext would be ineffecting and very inconvenient). Secretaries are required to multitask, to be able to immediately reply to the doctor and the patient simultaneously. Separate applications allow us to do so. Also, when there is an issue/glitch in the Glip app, it affect our ability to communicate with our patients. That would be unacceptable with an office of 400 patients.Create a website that will allow us to log into the…
1 vote -
A Group Calendar and a separate tab Calendar
Hello, actually this is an existing feature of RingCentral App. This is super helpful knowing the upcoming events or any tasks for a specific event. In our team we use this calendar for leaves.
16 votes -
Silent air time after customer is told to hold the line
If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.
1 vote -
Create a virtual room for podcast recordings
As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings.Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the technology to create a virtual room for podcast hosts and guests where the host has the master control to maintain the audio (and video) quality for all participants, like controlling their voluming, muting a participant's background noise, etc.
1 vote -
sequential tasks
we use teams to manage projects that have steps, it would be awesome to have sequential tasks
6 votes -
Preview of the Event Details on RC App Jupiter
With the current RC App Version: 20.3.30.250 Web, 20.3.30.2377 Windows, the user has to click on the event itself to view the event details. This behavior applies to events which run over multiple days.Expected Behavior:User should be able to details (end date of the events) without having to click on the event itself.Reason:Save extra clicks.
1 vote -
Ability to Delete Video Call Notifications on the RingCentral App
We would like the ability to delete the video notifications in the direct chats on the RingCentral app for data retention purposes. Currently, there is only the option to 'Like' or 'Bookmark' these notifications.
1 vote
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