12732 results found
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Voice Mail - Press # for more Options - Need to upload a custom Greeting / Voice Prompt
When you are leaving a VM there is an option to press # for more options. This brings up a female voice prompt with more instructions. We would like to be able to upload our own voice prompt for this. We have paid for a Voice over actor for all menus. but there is no ability to upload the Voice over actors voice prompt for this Menu
3 votes -
Present Disclaimer of 24 hour waiting period to enable international calling in admin portal
I just enabled international calling and SMS for our account, and after testing it and encountering errors/no success, I called the support line to find out that it could take up to 24 hours to actually activate international calling and SMS. Why is it that I have to call to find out this critical piece of information? The current settings in the admin portal give the perception that enabling international calling and texting can happen instantaneously as there are only switches to turn these features on, but no verbiage appears that would share the details regarding the 24 hour delay…
3 votes -
Report - KPI of calls On Hold for a period of time.
Very important to determine hold times..
1 vote -
Add RingCentral phone link handler to browsers on install
When I click a web link, RingCentral isn't on the list of available phone apps by default in Chrome, Edge, IE. Firefox allows you to pick a program from Windows file explorer, but the other 3 don't, they just provide a static list.RC should ask to be set as the default phone link handler and update whatever registry value necessary, or at the least it should add itself to the potential program list to handle
1 vote -
Call Forwarding from an extension to a co-worker
It would be extremely helpful to have the call queue set up so co-workers with only the desktop app (no physical phones) can have calls forwarded to them from a specific extension. That way, if an employee is busy and needs help with phone calls, then a co-worker can pitch in and have calls forwarded to them. For example (names and extensions made up), both Nick and Joe only use the desktop app and do not have physical phones, but Nick at extension 123 needs help with his phone calls. Joe at extension 321 can help, so Joe needs to…
1 vote -
Set a Default Caller ID Based on Contact
We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our other company number. I'd love to put a default caller ID or "from" number based on the contact so every time we call or text that contact the caller ID is associated with the number we set and we don't create confusion by responding from a different number.
4 votes -
Allow managing lines online include canceling or deleting lines
Reduce frustration by allowing reduction of lines online.
2 votes -
Dial-By-Extension
Hi,There is a Dial-By-Name feature already in the RC platform, just not a Dial-By-Extension, an extra selectable option in the IVR settings would be ideal rather than just 'First Name' & 'Surname' as I struggle to demonstrate the use case in which iIcan deploy Dial-By-Name solution effectively. NOTE: Currently RCs platform allows DTMF tones during ‘Audio while connecting’ and during the voicemail prompt. This allows extension dialing from this point. if you correctly configure your inbound audio settings on a user's ext and you remove voicemail and point missed calls back to your IVR for that ext. you can build…
12 votes -
On-demand Call Recording Announcement settings by individual sites not account based
Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.
31 votes -
Allow multiple music files to be uploaded for connecting and hold music
It would be great to be able to upload more than one music file for callers to hear either as they're waiting to be connected or placed on hold. Additionally, the files should be able to be cycled through so as calls come through, the callers don't hear the same song from the beginning every time.
3 votes -
Add a passcode feature to the app itself
If others use the home computer that I use (I am a therapist who works from home), it would be great to have a passcode for the app itself so even if others can access the computer, they can't access the app.
3 votes -
When active on the desktop, mobile phone should not ring, without having to sign out
When we are logged into the desktop app, the mobile app should automatically sense the desktop being used, and then calls do not ring through to the mobile app.
4 votes -
Scalable to Space and Beyond; Personalizable with Python
Integrate with larger enterprises that are moving us into new spaces, like SpaceX, and create a customizable version for those new spaces (i.e., Ring is innovating and smoothing the web and work spaces with VOIP and messengers, Tesla is innovating the roadspace, and SpaceX is, well, innovating into space). This would look like, for example, an integration with the Tesla hand-free driving and operating software, it would include, and perhaps this is a separate idea, but also having an in-built python functionality so that RingCentral apps could be customized to the customer by the customer (i.e., colleges, for mapping solutions…
3 votes -
Call Queue Routing to Certain Members by Area Code
I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
5 votes -
Limited Extension - "Domestic Calling Allowed" Radio Button
Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.
18 votes -
Allow intercom to be used with presence - will allow intercom to work without entering extension number
For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we only need the name of who we are transferring to, not the extension.However, with intercom we must know the extension. That is impossible if you have more than a few extensions. Please add the ability to simply press the intercom button, then the presence button for the user we wish to intercom and make that work. Intercom is…
11 votes -
Add feature of knowing IP ADDRESS OF CALLER TO BLOCK SPAM CALLS
We are getting spam calls ....we can block their IP and stop spam calls on RC or on google adwords account that will really help.
5 votes -
Make my status visible to me
I continually forget that I added a custom status like "available on cell only" or even Out of Office. I can't see my status unless I go up to check it.It would be great if that share status messaging was just there like the dot color is.
2 votes -
Allow me to toggle off the text feature on a per line basis
Allow me to toggle off the text feature on a per line basis
1 vote -
Toggle desktop app only from on/off for the user's call forwading.
To have an option from the call forwarding of each users to toggle on/off the desktop app so they can have an option to get incoming calls either from RC Phone app only or from desktop app only.
1 vote
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