9346 results found
-
Option to modify / Correct AI Transcription.
"Transcriptions are mediocre, at best. Still have to type the call details out for a call because of the number of errors. Would be helpful to be able to correct the transcripts to help the AI "learn" or to enter non-standard or industry terms into a database for the software to choose from to help improve quality. "
1 vote -
Analytics counting the incoming calls to direct number in IVR
Analytics counting the incoming calls to direct number in IVR
Please add the feature where we can filter and count all the calls that was made to the direct number assigned to the IVR
4 votes -
Disable Conference PIN
The customer wants to be able to disable or remove the PIN/passcode when using their conference line.
5 votes -
Call queues can route differently when no agents signed in
It is strange that when no agents are currently signed into a call queue, that the call queue still just places callers on hold until the max wait time has been reached. It would be so much better if we had a routing option for when no agents are logged into or accepting calls from the call queue. The fact that there is no option to escape to voicemail makes this even worse, as the only option they have is to wait for the timer to expire.
Could we please get an option to handle call queue routing differently when…
4 votes -
Add the Park button to the dialer
Can you include the Park button on the main menu so it is not hidden behind the three dots.
13 votes -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
2 votes -
Post via Emai / Ring Central Channel not receiving external emails from external apps
Allow RingCentral Channel to receive email from an external email or third party application
2 votes -
Extend the duration of on demand call recording and automatic call recording in server.
Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.
2 votes -
Call Log Reporting Under: Reports-->Call Log-->Detailed
Call Log Reporting
Under: Reports-->Call Log-->Detailed
We would like to create detailed call reports PER department/group that include multiple extensions. However when attempting to filter a detailed call log report, it only allows ALL extensions or to select a single extension, but no groups/multi-select. Would like to avoid having to export the entire org call log per month and then filter the data manually. Am I missing this somewhere, or perhaps this is a near-term feature add?IVR / Call Queues Diagram / Visualization Export
Is there a way for us to export our entire IVR / call group flows…
1 vote -
Have the option to change the time in schedule to one minute increments or intervals
Ability to set or change the schedule date and/or time in a minute increment or interval instead of 15 minutes. This should apply to all schedule (company schedule, call queue schedule, user schedule and/or custom rule schedule)
1 vote -
block
Be able to upload a list of numbers to be blocked, not do that manually; with a list of over 500 numbers to be blocked, the existing current option requires manually adding number by number
2 votes -
Call queue member can accept multiple calls
Wants the member of call queue to accept another call while currently engage on a call
8 votes -
Call Queue custom role
More granularity in Call Queue Supervisor roles via a Custom Role with limited permissions like the below:
- Access to modify Hours Of Operations
- Access to Call Queue voice announcements but
- No ability to modify the members of the CQ
Currently there are two options
- Access to Call Queue messages only or full access.18 votes -
Ability to separate the long duration of calls from a several caller.
Calls can be review individually in a one long duration of call.
1 vote -
Adding IVR under Ring Order
Sometimes we prefer the receptionist to answer direct calls from customers, but if the receptionist is busy with a customer. Having the IVR prompt come up after several rings is better than that phone call hanging up or going to voicemail.
1 vote -
Configure Automated Voicemail Deletion
configure the voicemail to auto delete after x amount of days
1 vote -
911 call box provisioning
We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.
We need a feature on the RingCentral system that supports this setup.
1 vote -
Customized note to flag incoming and outgoing fax.
It would be nice if we are able to add a customized note to flag a fax. So it can be reviewed later on.
1 vote -
LDAP configuration settings for Fanvil devices
It would be great if we would have the ability to obtain LDAP configuration for Fanvil devices
1 vote -
Ability to dial out using IVN as outbound caller ID
Customer would like to have the ability to use IVN as outbound caller id when making outbound calls.
1 vote
- Don't see your idea?