11887 results found
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Automated calling of phone numbers one after the other
Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?
1 vote -
Ability to pickup existing park lines in the RingCentral App
When our users place a call on a park line using a desktop phone, we cannot pickup the parked call using the RingCentral App.
1 vote -
Multiple Folders within Contacts to organize contacts
Multiple Folders within Contacts to organize contacts . I have current clients, real estate agents, Insurance agents, past clients and many others and it would be nice to have them sorted into different folders
1 vote -
10 votes
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add calendar, tasks, notes, files to left task bar (like in classic app at bottom left)
calendar and task views control everything we do and need to be able to view "all events" which we color-code
18 votes -
Add Polycom VVX10 and VVX250 to be compatible with RC Persist
Customer is looking at the RingCentral Persist product for site survivability and wants to use the Polycom VVX 150 (for Common area phones) and the VVX250 (for user phones). Currently Persist only supports the Polycom VVX350/450
2 votes -
Add resend button to fax process
After a fax is successfully sent, add a button/function to resend. This is a common feature for other programs.
4 votes -
Multiple managers of User Groups
Some customers would like to have multiple users manage a single group so they can have access to user details.
11 votes -
Block Annoying Callers from Companies by Name
The ability to block annoying calls from companies by name. For instance, a company with phone numbers all over the state or USA that can bypass you blocking their phone number because they have so many locations and/or phone numbers to call from. Yet, because they are a business, the company name shows up on each call despite whatever number they call you from. Instead of trifling with blocking the number, simply block the company name.
5 votes -
Call Queue Greeting not count towards queue time
I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.
2 votes -
Logged in support experience for premium support customers
It doesn't need to ask us for our account number.Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you know we have premium support.
1 vote -
Enumerate a limited number of users to reduce page load times
We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the next 500 when requested by clicking next page?
1 vote -
Ability to provision 3rd party non supported phones for BT accounts
Non supported phones are not allowed to be provisioned manually on BT Cloud Works account
3 votes -
allow user to keep the forwarding number when a custom answering template saved
Background:Admin can set up custom answering rules with forwarding number for single userWhen admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number.Wanted:system can keep both the behavior and the forwarding number when admin setting or saving call handling template, and the template with forwarding number may apply to one or more users.
1 vote -
requesting a feature to have an option to change the logo in the RC unified app.
requesting a feature to have an option to change the logo in the RC unified app.
1 vote -
Need ability to re-assign task
Every day I (as the owner) get new matters that I need to deal with - I don't assign them immediately to any particular employee because I need to deal with preliminary matters first. But I create the task so I don't forget it. Now when it comes time to assign to an employee - I cannot -- YOU NEED THIS FUNCTION - the ability to assign tasks to new employees AFTER THE FACT - what if an employee leaves or becomes sick and you need to put another employee on the task, at least temporarily. Also - it doesn't…
2 votes -
new app will not chime if it is in the forefront, needs to chime at all times when a new notification comes in
i need to know immediately when something new comes across and the sound helps me
1 vote -
Outbound Calls Information
When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative
2 votes -
Install RC Unified App for All user under admin access
Customer wants to have an option to install the app on their user's behalf. But prefer that they wanna do it on his end because not all of their employees as tech savvy.
1 vote -
Preview Coversheet
Please allow Coversheet Preview Details in unified RingCentral Desktop app. Currently it only shows a blank page.
1 vote
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