9348 results found
-
Deskphone presence should include an option for the monitoring phone to display caller information (such as Caller ID or CNAM) for incoming
Deskphone presence should include an option for the monitoring phone to display caller information (such as Caller ID or CNAM) for incoming calls on monitored extensions.
It's crucial that individuals monitoring calls via their desk phone (e.g., Mitel 6920 IP Phone) can view caller details. This feature allows them to determine whether they need to answer calls on behalf of the extensions or users they are monitoring.
1 vote -
Have Mitel Phones be Added on the Supported Devices to have Intercom Feature
In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US
Mitel Phones are not listed as supported devices. Please have Mitel phones added on this list to use the intercom feature
1 vote -
Adding voice & video messaging feature to RingEx plans.
Voice and video messaging is already available for RingCx plans but not RingEx plans. This is a basic messaging feature that should be included in all plans. All messaging platforms in the market have it.
1 vote -
require PIN to screen callers
calls entered with a PIN are the only calls that will go through whether the caller already dialed the company number.
1 vote -
Redirect call to main number
We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled We need our callers to be forwarded to the main number when…
2 votes -
Automatically print outgoing fax confirmation
Customer would like to have feature that once they received an outgoing fax confirmation it will automatically print out.
4 votes -
Remove my background noise
Globally enable the “Remove my background noise” toggle.
4 votes -
Interrupt the voicemail and take the phone call
John is requesting if there's a way to interrupt ongoing voicemail and take the phone call instead.
2 votes -
Ability to retrieve previous voicemail transfer before enabling the voicemail-to-text.
To have the ability to retrieve transcripts for previous voicemails before enabling the Voicemail-to-text feature
2 votes -
Configuring Dial-By-Name Directory Extensions at the Site Level
Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).
62 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48018740-automatically-share-new-contacts-with-team
Whenever the customer added a contact to her ringcentral application, she wants the contact to be automatically added to her assistant's contact in ringcentral app.
3 votes -
Click-to-dial ability to follow the call forwarding for users on Do Not Disturb
Ability for an extension to use click-to-dial even when a user is on DND , the system will automatically follow their call forwarding settings or route the call to the designated call queue.
3 votes -
Emergency Response Location per site
It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.
4 votes -
Parked Call Banner – Automatically Close the Popup When the Parked Call is Answered
We would like the green Parked Call popup box to automatically close when the parked call is answered. This will be a nice feature to have so that we can be assured that the parked call is answered. Currently, the popup remains open, and we have to manually check to see if someone picked up the parked call, which is inefficient.
12 votes -
Ability to have key press when a user extension received a direct call
It would be great if there would be a key press option on a user extension
1 vote -
Co-Recipient to Faxes
You give the ability to add co-recipients to Voicemail box however not to Faxes, yet you have a place to add the co-recipient which is deceiving. We should have the basic ability to add all our users to be able to see the Fax extension and get notifications via email
10 votes -
Admins to archive all data of all users
Is there a way around this or some other way for admins to archive all data of all users? This is very important to us. We need to be able to archive all the user data for compliance reasons.
6 votes -
Have the option to use all numbers on the account as the outbound caller ID.
Especially with numbers tied to either a mobile user, call queues, and/or message-only extensions to be used to receive faxes and calls. It would be nice to be able to use it as an outbound caller ID since the number is considered as a company number.
14 votes -
Have app save my choice for input and output. If the headset is not recognized, them go to the default setting.
Have app save my choice for input and output. If the headset is not recognized, them go to the default setting.
The app should remember the last setting. Only go to default if the that choice(headset) is not available.
5 votes -
Migrate Data From One Extension To Another.
Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.
5 votes
- Don't see your idea?