9349 results found
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Announcement after Ringing all extensions
The client wanted to have an announcement option that can say "If you know thew party's extension please dial now", after ringing all the extensions on the call queue.
1 vote -
Ability for conference number to receive voicemail
It would be good if we can have the ability for conference numbers to receive voicemail without having to assign to an extension.
1 vote -
voicemail
It would be valuable to have call queue members be able to access the call queue's voicemail box in their individual voicemail boxes. Example: They should see voicemails left to them specifically and they should see voicemails left to the Call Queues that they are members of with the queue name. This allows them to manage voicemails properly and not via email.
1 vote -
Enable the addition of additional desk phones to the Ring Group while still allowing users to be added to the Call Queue.
The customer wants to be able to add a user to the call queue, even if they have more than two desk phones set to their ring group or forwarding.
2 votes -
SMS usage of main RC number to be available for all users
Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying
23 votes -
When transferring a call and receiving extension did not pick up, call should go back to the original extension instead of going to voicemai
When an extension on the account initiates a transfer and the receiving extension did not pick up, the call should go back to the originating extension instead of going to voicemail
3 votes -
Corporate Directory Not Showing up on Poly Phones
Customer would like to be able to see their corporate directory to show on their RingCentral Provided desk phones.
7 votes -
Limit Access to Call Recordings
Supervisors need to only have access to the recording of their team members. Currently it is an all or nothing setup.
4 votes -
Separate Settings for Call Queue and Extension Ring groups
Right now, call queue is not working due to the ring group set up under the extension settings. It would be great for call queue to work as designed regardless of the extension settings.
4 votes -
RCV via browser ads option.
When a non-subscriber joins a meeting via a browser, they are automatically redirected to the RingCentral website at the end of the meeting. It would be beneficial to have the option to configure the redirect so that non-subscribers are directed to our own business website instead of RingCentral's.
1 vote -
Auto Dial missed call numbers.
An option to create a rule that automatically assigns missed call numbers to a specific user, who will then be automatically dialed by the system as soon as they come online.
1 vote -
Ability to receive incoming calls for two call queue with one incoming number.
Ability to receive incoming calls for two call queue with one incoming number.
1 vote -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48051431-filter-call-logs-with-multiple-extensions
Customer would like to download the call logs for multiple user simultaneously.
3 votes -
Yealink Base with Multiple Yealink Handsets to Ring Sequentially.
Feature Request : 1 Yealink Base with Multiple Yealink Handsets to Ring Sequentially.
Details : Want to have the ability to set the sequence of how a call routes to 1 base with multiple handsets paired.
Significance of the feature : To be able to maximize the wireless capability of the yealink cordless phone.
Current behavior : No option to change the forwarding setting of a handsets that's paired to a single base station.
3 votes -
Hide gifs in messages
When users send gifs to one another, the movement of the gif can be distracting, or the gif itself may be undesirable to see continuously. An option to collapse the gif and hide it from view in the message would be super helpful. (Slack has this feature)
5 votes -
For Fax cover sheet
For Fax cover sheet allow you to input to whom the fax is being sent to without entering their name and Fax# into contacts. Why would we want to enter into contacts a persons name at a mortgage company with a Fax# when we probably will never send another Fax to them.
4 votes -
Overwrite status synced with Google and Outlook calendar
It is a benefit, that RingCentral MVP (and the partner brands) syncs the status with workplace systems from Google and Microsoft.But it there are situations where the user likes to set the status manually to 'available' and so overwrites the synced status from the calendar. This is a valid use case, when a meeting ends earlier and the user like to show the colleagues, that he is available now (without changing the calendar entry, which is cumbersome)Or the user has a blocker in the calendar but should be reachable anyhow.
6 votes -
Contacts/Address book.
I see where we can create a "team" in the contacts section, which allows you to invite members from work. What about the ability to create groups for just your regular contacts? I'm a recruiter and it'd be handy to have my candidates listed under groups such as "On assignment" or even by skills like "machine operators" or "warehouse workers".
1 vote -
Add Push to Talk feature in UK account
Kindly add the Push-to-Talk Feature for UK Customers
2 votes -
Audio Conference
Extend the up-time of an audio conference from 6 hours to 24 hours.
2 votes
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