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  1. Bulk action or script on Disabling enforced SSO

    Query on Disabling enforced SSO and password reset

    We've been evaluating our disaster recovery (DR) plan for our single sign-on (SSO) system. In the event of an SSO outage, several key applications would be affected. This would include.

    To maintain access for users during an SSO outage, we've identified the following steps for RingCentral:

    1.Disable Enforced Single Sign-On: Temporarily disable enforced single sign-on for each affected user.
    2.Reset User Passwords: Reset the passwords for these users and send them to their respective email addresses.

    We're seeking a more efficient method to implement…

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. It would be valuable to have call queue members be able to access the call queue's voicemail box in their individual voicemail boxes. Example: They should see voicemails left to them specifically and they should see voicemails left to the Call Queues that they are members of with the queue name. This allows them to manage voicemails properly and not via email.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Whenever I received faxes, I also received voicemail notifications on my yealink device. And if I delete it, it will also delete the fax attached to the email notification I received.

    3 votes

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    New  ·  1 comment  ·  Fax  ·  Admin →
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  4. trying to categorize contact, which I found that I can make a group. I created a test group and it's not showing up to be a contact to text

    3 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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  5. The customer requested the ability to enter a code before accessing the RingCX recorded link, ensuring that all call recordings remain secure and are not accessible to unauthorized users.

    1 vote

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  6. Please update the Mitel 6930 and 6940 firmware so they don't reboot when an HUD is updated from the app. When updating speed dials on the Mitel portal they would always update the speed dial buttons without ever rebooting the phones. With Ring Central even moving the order of the HUD on the app causes the phones to reboot.

    At a minimum there should be a button on the App to push out the updated HUD with a warning that it will reboot the phone.

    Many users computers are connect through the phones so rebooting the phones cause the computer…

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  7. There should be an option under Email-to-Fax where-in you can add just the email domain (Ex. @linksattuscaloosa.apartments) on the Email addresses permitted to send faxes so that everyone with email addresses on the same domain can send faxes using the extension's assigned fax number/numbers.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  8. The HUD feature in the desktop app is extremely useful. I'm hoping you'll be able to incorporate this feature into the iOS mobile app as well. That way, I'll be able to check incoming calls while on an active call, and I'll know who to call back just in case that call goes unanswered by my team members.

    77 votes

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    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  9. Feature Request : BT would include Poly Edge E series ip phones

    Details : to have BT include the poly edge E series as supported phones since the current 411 only BT doesn't have it as a supported phone while other partner brands already have them included.

    Current behavior : unable to connect to the server to complete assisted provisioning

    Brand : BT Business

    1 vote

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    New  ·  1 comment  ·  Hardware  ·  Admin →
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  10. calls from answering service are forwarded to customer s ring central number, so staff can answer their calls. but if no staff is available to pickup the call, the forwarded call should be able to retrieve the said call after a number of rings so the caller can leave a message on their answering service and not RingCentral.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. To view and assign Call log permissions for managers to view only their Agent' phone calls

    1 vote

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  12. customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  13. Add the feature for when the caller presses 1 for English or 2 for Spanish (or any other language) to display on the phone screen so that the staff can answer the phone and greet the clients appropriately.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. Our customer would like to import/add new contacts as a bulk, then the existing contact will remove totally without any duplicates

    1 vote

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  15. Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.

    1 vote

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  16. Have the ability to set and hide phone number/ Caller ID when making warm/blind transfer calls

    4 votes

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  17. A Call to 522 is transferred to 567. The display 'call from 522' remains on 567's device/app.The user 567 should see, who is the originator of this call on his display.

    12 votes

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    0 comments  ·  Other  ·  Admin →
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  18. Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth

    3 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  19. I need assistance running a report. I need a report showing SMS usage by user for the last 90 days, for all users on my account it must be for individual users I am really looking for a view showing all users on the account, and the number of times they have used SMS and I want to remove users who have no activity

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Increase the number of callers allowed in queue to 50 callers

    9 votes

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