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  1. I only want to Modify users but not the permission for them to have the ability to both add and remove extensions. We definitely do not want them to have that capability. Only super admins should be able to do that.

    5 votes

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  2. To have the ability to answer phone calls even if the computer Screen is lock

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  3. Is there not a way to put the current caller on hold to accept a call just to put them on hold, and then continue with the first caller? Sometimes we have only 1 employee to answer the phone during a certain time.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. Voicemail will state the caller's number and time received first before playing the actual voicemail

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  6. 1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  7. In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.

    Feature Proposal:
    To address this limitation and provide greater…

    7 votes

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  8. Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.

    3 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  9. The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:

    The ability to choose whether the UC called number or the originating called number is displayed.
    An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.

    These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Granular Control for the RingCentral for Teams Embedded App

    1 vote

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  12. When I chose my number, I didn't realize it was tied to a geographical location that does not match our actual location. We would like to update this, but are currently unable to do so.

    4 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Our CEO would like to have his intercom to be more accessible. He is requesting that when he dials the intercom button, he can start speaking through the speaking instead of the intercom dialing first.

    3 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  14. DTMF tones BT Cloud
    Would like the ability to add pauses and DTMF tones within BT.

    4 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Wants the member of call queue to accept another call while currently engage on a call

    10 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  16. A feature in which a user on a different user location can use international number as their outbound caller ID number. Lets say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID

    6 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  17. It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Could we implement a way to auto-translate sentences to a preferred language? As a global company, and having global customers, I think this would be a great benefit to set a language as your default (example: English) and it detect when a different language is used, so that it can be translated simply in the messaging field.

    3 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  19. Customer wants 2 user ext to receive fax from main fax line

    10 votes

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  20. Though the RingCentral client is supported in virtualized environments like Citrix and VMWare Horizon, it does not appear to fully meet the requirements of Ray Baum’s Act in the US in those deployments. Ray Baum’s Act requires that a telephone system send a dispatchable location to the public safety access point. Microsoft Teams can be made compliant with Ray Baum’s Act in a Citrix environment as described in this article under "Support for Dynamic E911"https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.htmlMicrosoft Teams can be made compliant with Ray Baum’s Act in a VMWare Horizon environment as described in this article:https://docs.vmware.com/en/VMware-Horizon-Client-for-Windows/2309/horizon-client-windows-installation/GUID-A3F39AB4-BD8F-4353-BE71-ACA7F3D04B6D.htmlI would ask for your…

    9 votes

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    1 comment  ·  Application  ·  Admin →
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