9349 results found
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-ability to edit the outbound caller id so the users can only select the direct number or main company number
-ability to edit the outbound caller id so the users can only select the direct number or main company number
9 votes -
Fax data retention to have longer period of being in the system with higher amount of sent and received storage.
Customer would like to have an access to his fax records with higher volume of sent and receive with no limit for time of storage.
7 votes -
Add An Option for Admin to Prevent Certain Users to Create Team Chat/Message Within the App
This is to prevent group toxicity within working hours & promote productivity on the floor.
10 votes -
ability to ignore intercom
Need to have an option to ignore intercom calls
2 votes -
Option to download automatic call recordings in bulk and WAV file
Add an option to download automatic call recording in a WAV file on the RingCentral Admin Portal > Reports > Call Log > Download.
7 votes -
The ability to disable ECM (Error correction mode)
The customer is receiving faxes from unknown numbers causing them to ask if ECM can be disabled.
7 votes -
Notification before RingCentral App update
It would have been best if they can received an email sooner for their users that their apps are outdated and needs an update. Than they only 24 hours to fix it.
1 vote -
1 vote
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Automatically put phone calls on hold if busy
If the phone line is busy, instead of manually placing clients on hold, the system will automatically put the new call on hold and inform them that we are currently assisting other clients.
1 vote -
1 vote
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Set up custom rule
Ability to create a custom rule for user extension to user extension only. Add the user extension to the selection of the "Calling me at" section.
1 vote -
Substitute caller ID for International number
We would like to request for us to be able to use our Australian mobile number as a substitute caller ID in the account, we reached out support and we were informed that the mobile numbers are not support
1 vote -
Track inbound and outbound SMS of users in a report.
I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.
2 votes -
Fax Transmission Report Notification Enhancement: Customizable Company Fax Number Display
Overview:The current fax transmission report notification system sends notifications via email, providing essential details about the transaction. However, it lacks the capability to edit and display the company's fax number instead of the main number. This enhancement is crucial as it ensures that the transmission report serves as valid proof of transactions sent using the company's fax number, enhancing accountability and clarity.Feature Description:Customization Capability: Enable users to specify the company's fax number to be displayed in fax transmission report notifications sent via email.Email Template Modification: Modify the email template to include a field for the company's fax number, allowing users…
5 votes -
Allow comma symbol to be used as pauses for contact numbers when importing contacts via .csv file
Our client wants to have the option to import contacts using a .csv file containing contact numbers that have commas for pauses. Currently, it is not allowed to push through due to format issues.
3 votes -
Increase the voicemail time limit
The voicemail time is too short. Is there a way to increase the time limit, the ideal time limit would be up to 10 minutes. We service all time zones w/ calls coming in after hours. It is very frustrating for the client to call back to continue a voicemail 2 to 3 times.
3 votes -
auto adjust users timezone to match call queue time zone
option to adjust users timezone to call queue as there are different call queues and users are on different timezone
5 votes -
Setting up how many times the phone will ring before forwarding
I used to be able to do it. I would set up how many times it could ring before it forwarded. If I set it for 7 rings, the faxes would go through before the call was forwarded.
1 vote -
Adding Text Templates to the Chrome Extension
There is a new capability for Text Templates everywhere except for the Chrome Extension. Need to have the same capability in the Chrome Extension.
1 vote -
Analytics Filter for Answered calls
We would like to request for a feature request on analytics where we can filter out the answered calls so it will Answered calls will only show in the report when we generate
1 vote
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