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9677 results found

  1. Individual user profiles to see how many calls they have taken while being a user

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. Choose users that an admin can only access for call recording

    4 votes

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  3. Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.

    10 votes

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  4. When the call is forwarded, the journal should show who took the call.

    10 votes

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    0 comments  ·  Other  ·  Admin →
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  5. Call history for 30 (90) days if customer decides.
    It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.

    10 votes

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    0 comments  ·  Other  ·  Admin →
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  6. It is better that customer has the ability to choose the caller ID for each line -- even they are sharing one device. Some customers use one phone for different companies but admin portal only allows them to choose one caller ID.

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  7. I would like to have a feature to send text email message to a ring central phone number through a gateware or a ring central smtp server. This would allow users to send email to the RingCentral email address to be received in the RC text feature.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. The shared calendar will show who is on a call for the call queue using desktop and mobile RC apps

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. Currently, when in Account > Inventory and Usage > and you download the RingEx License user list, the extension and user's name are lumped together, which makes parsing through the data that much more difficult. Both should have their own columns.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. We have a call from a user which is giving a Missed call notification to our admin extension 100 upon checking the call logs with your Representative it shows that the dialed number is the direct number of the user however the caller typed in the extension 100 to redirect the call to another extension, we wanted a way to disable the option for the caller to type in the extension midway to redirect the call

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Behavior: Once you've change from Call Queue Manager Email to Call Queue Full Access Manager won't be able to Revert back

    Expected Behavior: Be Able to Revert back to Call Queue Manager (Full Access) to Call Queue Manager Email

    Significance: For the Admin / Customer to be Able to Either Assigned Manager Full Access(User with Ext.) or Revert on Manager's Email to Sent Call queue Credential when needed

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. When sending outgoing faxes from the company fax number, the "from" name is the extension's name rather than the company name. Please have an option to change not just the cover page but also the "from" information.

    5 votes

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  15. 3 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  18. The ability to support the prepaid number as substitute caller ID for AU accounts.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  19. To have the option to delete extensions, IVRs, queues, cost centers, etc. once the site has been deleted.

    4 votes

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  20. option to customize the presence name into the extension number only or include extension number on the name

    3 votes

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