12666 results found
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Maximum Caller in Queue
We would like to configure a lower maximum number of allowed callers for the call queue. For example, the queue has 6 users set to ring simultaneously, but once 3 users are already engaged on active calls, the 4th incoming caller should be automatically directed to voicemail.
This type of behavior is available in other phone systems, such as Zoom Phone, and we would like to achieve a similar setup.
1 vote -
Enable book a meeting in AIR without enabling SMS
Ability to enable or book a meeting in AIR without enabling SMS
1 vote -
A Non-Admin Role to have Read-Only Export function
We currently cannot create a Custom User Role to have no Admin rights, but to be able to export a list of "Users with Extensions." We'd like our Administrative assistants at each branch able to export this list to post internally for the members of the branch to have a phone list available.
1 vote -
Mobile App: Sort contacts by surname, company and even see ALL contacts, not split by personal, etc
On iOS, only sort available is alphabetically by first name. To be able to sort by surname and/or by company means much less typing on a tiny keyboard, especially if you aren't sure of the spelling
1 vote -
Call Logs search via Caller ID Name
Feature request: Enable search functionality for call log entries in the Admin Portal using the displayed Caller ID Name. This enhancement would allow administrators to easily filter calls based on specific Caller ID Names, eliminating the need to add phone numbers as contacts for efficient call management.
1 vote -
Call Logs Search via Caller ID Name
Feature request: Enable search functionality for call log entries in the Admin Portal using the displayed Caller ID Name. This enhancement would allow administrators to easily filter calls based on specific Caller ID Names, eliminating the need to add phone numbers as contacts for efficient call management.
1 vote -
Analytics Abandoned call filter
Our company needs to check abandoned calls so we can return calls to customers who didn't complete their interactions. It would be beneficial to have an abandoned call filter under the Performance report > Calls section. This would allow us to easily identify and follow up with customers who abandoned their calls, improving our customer service and potentially recovering lost opportunities.
1 vote -
Enabling International SMS per user only
Hello, we're hoping to enable international SMS for a number on our account (1-737-249-6261). Is that possible? We want to avoid enabling the feature for the entire org.
2 votes -
Request to be able to pause automatic call recording (ACR) after warm transfer
Customer has encountered an issue with inability to stop an ACR after a call has been warm transferred to a colleague.
The same thing works, if blind transfer is performed. The call recording can then be stopped and resumed by dialing *9.2 votes -
Improve Handling of Multiple Incoming Calls to Reduce Disruption
Description of the Idea:
Managing multiple incoming calls currently presents challenges for users, especially when already engaged on a call. The application automatically brings a new incoming call to the foreground and plays continuous audio notifications, which can be intrusive and disruptive.Problem Statement:
- Users have a limited time window to handle the incoming call before the UI forcibly shifts focus.
- Ongoing call-related actions or tasks may be lost or interrupted due to forced UI changes.
- Continuous audio notifications during an active call can be overly intrusive, affecting call quality and user focus.
Suggested Improvements:
- When a user switches back…
5 votes -
Enable Assignment of Site-Associated Numbers When Creating a User on That Site
Description of the Idea:
When creating a new user within a specific site, administrators should be able to assign a phone number associated with that site. Currently, only company-level (main account) numbers are available in the number selection list, even if the site has its own pool of numbers.Problem Statement:
- This behavior limits proper resource segregation by site.
- It results in manual workarounds (e.g., creating the user first, then reassigning the number manually later).
- It contradicts the site-based organizational model and reduces the benefits of multi-site configuration.
Suggested Improvement:
- When creating or assigning a user within a given site,…
5 votes -
I need to have my extension ring on my cell phone without all other calls
I need to have my extension ring on my cell phone without all other calls. When I am not at my desk, I need to answer my phone if anyone in my office calls my extension. I need only my extension to ring on my cellphone app so I do not receive all calls coming into the office.
1 vote -
View number of callers waiting in the queue.
We need to be able to view how many callers are waiting in the queue for an available agent in Ring EX. Additionally being able to see what agents are currently logged into the queue
1 vote -
Enable TAS Bypass Support for PureCloud Integrations
The customer is requesting support for TAS (Task Assignment Service) Bypass specific to PureCloud.
Currently, TAS bypass functionality is only supported for NICE inContact, and there is no equivalent option available for PureCloud integrations. This limitation is impacting call stability and task handling, contributing to issues such as voice drop-offs during active calls when bridged between RingCentral and PureCloud.
Business Impact:
Ongoing call drops during bridged calls
Increased operational disruption for agents
Manual intervention required to recover dropped interactions
Requested Enhancement:
Introduce TAS bypass support for PureCloud, similar to existing NICE inContact behavior
Allow more stable call handling during bridged…
1 vote -
Ability to receive e911 SMS notifications
Currently when calling 911, our customer receive email notifications but not the SMS. it looks like we are not sending such SMS for a while due to the recent updates.
As per ERL group chat, we are currently not sending SMS notification for e911.2 votes -
List of users within company email domain who may have previously created accounts
List of all users not currently on the corp RingCentral account
When the deployment started I was told we had multiple people with not unique email address. Eventually found out they had a previous account setup. This required each user to login to their old account, change their email, and THEN I could setup with the correct email address.
Please send me a list of all users who have a @mcelroy.com email address so I can mitigate this in the future. Previous employees who have the same address will create a problem moving forward.2 votes -
Set Main Number as Phone-Only / Remove Fax Capability
Set Main Number as Phone-Only / Remove Fax Capability
Vanessa from Oregon Integrated Health is requesting to have their main number configured as phone-only. Please remove the option for people to send faxes to this number.4 votes -
transfer call audiofrom deskphone to external phone
The customer is currently pairing their iPhone with a Poly desk phone. They are seeking assistance with transferring active call audio from the desk phone to an external mobile device.
1 vote -
ability to see/download the SIP settings in the Admin portal.
ability to see/download the SIP settings in the Admin portal.
1 vote -
Upload phone numbers in bulk on the callers condition Section , when creating a custom rule
The customer wanted to have a feature where they can upload phone numbers in bulk when creating a call queue under the condition " Callers"
1 vote
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