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  1. When (re-)connecting the RC application to a Microsoft Exchange account, the user has to provide the following data in order to complete that task successfully:

    • their email address or domain\username
    • their password
    • their Exchange server version
    • their exchange EWS url

    Out of these four (or five, if you count emails and domain\user separately), many users will have two readily available: email and password; some maybe even only know their password.

    This is because:

    • their username (which could be their email address) is stored on their computer's login screen, and they are only asked for their password on login
    • they have…
    18 votes

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  2. Have calls transferred from HUD override call routing settings

    11 votes

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    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
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  3. Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).

    4 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Would like to have the option to choose the outbound caller ID on the RC App when the deskphone is paired | Deskphone Pairing Outbound Caller ID

    7 votes

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    New  ·  3 comments  ·  Application  ·  Admin →
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  5. A way to easily block all external incoming calls but only allow select internal extensions to call extensions.

    The idea is to prevent anyone from outside the company from calling the select phone and allow people within the company to call those devices/phones.

    The use case for us is we are using Ring Central with Algo Intercom devices and would like to control who can call the intercoms. We do not want any spam calls that can call our intercoms.

    4 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. 9 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  7. Viewing incoming TIF faxes

    Now that we have incoming faxes set to TIF format, the embedded viewer will not open them like it did for PDF files. We need the TIF format, so is there a work around to be able to preview the TIF files in the ringcentral app or will we have to resort to downloading each of them first to see the incoming fax?

    3 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  8. I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.

    12 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  9. RC Meetings. Cloud Recording defaults to Speaker View

    When recording a meeting locally, we can switch between Speaker and Gallery view and the recording shows this switch in view.
    When recording a meeting to the cloud, the meeting records in Speaker view regardless of our view setting and I cannot find a setting to force the cloud recording to adapt to the user view choice.
    Please explain a solution.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Make the "Set Status Message" more visible to what it is set to. Similar to what Outlook does when you have your out of office message active. I often forget to clear my status after returning to the office.

    8 votes

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    New  ·  2 comments  ·  Application  ·  Admin →
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  11. The customer needs the ability to change the Username/password in bulk for the desk phones

    4 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. Stop multiple messages from just one number, for example when we communicate with this number, this number sends like 10 messages but one information like he will say "yes" on the text but will be sent like 10x, I want to stop that because the charges increase on our system.

    5 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. there should be an option where you can set the IVR to only start accepting actions after the prompt finished playing

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Customer would like to create a report that will show the number of calls that been transferred from one call queue to another call queue

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. Either option would resolve our issue of the intercom feature playing music or ringing before the intercom beep. Our company used an intercom based phone system before switching to ring central and they prefer to use that instead of calling extensions, but when you do it either plays music, or it rings before it beeps. If you turn the ring off, it turns it off for phone calls and intercom call so you just have dead air which is unacceptable in any business. If we could turn the ring off just for intercom calls that would be great, or allow…

    8 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    2 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  17. Export Company Contacts from the Admin Portal to Excel.

    17 votes

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    4 comments  ·  Contacts  ·  Admin →
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  18. Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.

    8 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    12 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.

    6 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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