10303 results found
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Adding specific tab for abandoned calls and missed calls in the performance report
Adding specific tab for abandoned calls and missed calls in the performance report for the reporting purposes.
3 votes -
Program specific transfer button features on handset
Program features on button configuration. IE - blind transfer to Call Queue or specific person or to a VM or mailbox destination.
In medical offices phones are often shared and computers are not always accessible in a busy office. One-touch transfer to users, ring groups/call queues, speed dial routing to CX via a Call Queue being forwarded and directly to a voicemail/message only ext. is greatly needed.
2 votes -
Ability to the retain the call even when the host left the conferencing across all platform.
The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.
3 votes -
Permission to Block a User from Having the Visibility of IVRs from other Sites
Permission to Block a User from Having the Visibility of IVRs from other Sites
Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.
I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
Ie i have got a user who is a site manager with…5 votes -
Dialpad should be accessible on the HUD screen.
Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.
while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.
allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.
21 votes -
Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…
3 votes -
To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number
for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.
3 votes -
Inbound Fax Format Adaptation or Override Mechanism
Problem Statement
While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:The system does not identify the call as a fax, treating it as a voice call.
The fax fails to be processed, and no fallback handling is in place.
The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.
This results in negative customer impact, particularly when:
The sender is a critical third-party (e.g., government or financial institutions).
The…
2 votes -
Voicemail handling
We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…
3 votes -
Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
96 votes -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
14 votes -
option to all robocalls in ringcentral
I want to send text with automated RoboSMS to bulk numbers.
3 votes -
Add ringdown for all supported phone types
Currently, very few supported phone types (such as the Poly VVX series, which are now mostly end of sale) have a Ringdown option that is programmable via the admin portal or "service web".
It would be beneficial to have ringdown, hotline, or autodial functionality programmable for all supported phone types on the RingCentral platform via the admin portal.
3 votes -
Enhanced Call Reports for Call Queue
The customer has requested an enhancement to the reporting feature. Specifically, they would like the ability to filter reports by multiple direct numbers assigned to a call queue, rather than being limited to the call queue extension alone.
They are attempting to generate reports for specific direct numbers associated with a call queue but do not want the reports to include all numbers assigned to that queue.
3 votes -
ability to set up 1 recepient for group sms
customer wanted to have a feature where one of the recipients responded back to group sms only the sender will be able to view it
3 votes -
Offer Mobile Numbers for RingCentral EU and UK Brands
Currently, RingCentral EU and RingCentral UK primarily offer fixed-line (landline) numbers to their customers. This feature request proposes the expansion of the offerings to include the ability for customers in the EU and UK to acquire and utilize mobile phone numbers directly through the RingCentral platform.
Proposed Solution:
RingCentral should develop the infrastructure and partnerships necessary to allow customers in the EU and UK to:
1. Acquire mobile phone numbers: Through the RingCentral portal, similar to the current process for acquiring fixed-line numbers.
2. Utilize mobile numbers for outbound and inbound calls: Seamlessly integrate mobile numbers with the existing RingCentral…4 votes -
TEXT MESSAGE SMS NUMBER WE SENT FROM
It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.
44 votesHi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented.
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Notifications of failed SMS/MMS for the receiving carrier
We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier
3 votes -
Reporting on Numbers Associated with a TCR Campaign
We have 9 SMS campaigns. Many are fully populated. When a person leaves the organization and is deprovisioned, the number is freed up for use by someone else. Right now, there is no easy way to see if the number is tied up in a campaign. It would be very helpful to have a report of all of the numbers that are in all of the campaigns. Right now we would have to open all nine to see if there are any numbers in campaigns that are now available for use by another person that needs the SMS capability.
5 votes -
Allow a custom rule to change call handling between internal and external calls
When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!
8 votes
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