11275 results found
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Ability to automatically turn off accept queue calls
It would be a great feature if we had the ability to automatically turn off accept queue calls on the admin portal. Alternatively, if we could set a condition to automatically turn off accept queue calls for each member of the call queue, that would also be beneficial.
3 votes -
Automated Task Creation & Daily Summary from Call Transcripts
Description:
We request the ability to automatically generate actionable tasks in the RingCentral app based on the task summaries identified in call transcripts.Use Case:
Currently, RingCentral transcribes and summarises calls, often including follow-up actions. However, converting these summaries into actual tasks within the app requires manual effort, which is time-consuming and can lead to missed follow-ups — especially on days with high call volume.Requested Features:
Automatic Task Creation
Automatically convert identified task summaries from call transcripts into tasks within the RingCentral app.
Tasks should be linked to the corresponding call/transcript for context.
Daily Call Summary Thread
Generate a…
2 votes -
Multiple recipient for faxes and SMS
The caller wanting to make sure multiple users can receive faxes and SMS.
237 votes -
Bring back the feature to allow the standalone window for phone calls in the RingCentral app to be disabled or enabled
There used to be a feature to turn on the standalone window feature:
Click Settings in the navigation bar.
Click Phone in the left pane.
Under General, turn on the Use standalone window for phone calls toggle.If you want the keypad window to always stay in the foreground of the app, click Manage to the left of the toggle, then check the box next to Always keep phone call window in front.
Note: If checked, you can’t move your keypad to a separate area on your screen.
Click Save.Now, the feature is missing, and we would like it…
3 votes -
Let each individual user create their own default private status settings.
Each user should be able to create their own default status settings.
2 votes -
Reports by Countries for Inbound and Outbound
The customer would like a report that will show the inbound and outbound calls in the account by countries.
3 votes -
Multiple User on Operator
ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.
19 votes -
Filter receive SMS/ MMS to automatically block unwanted messages.
Filter receive SMS/ MMS to automatically block unwanted messages.
Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.
8 votes -
Emergency Setup for Outages
Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.
17 votes -
markdown support
Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.
Current Problem:
Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.
Proposed Solution:
Integrate Markdown support into the message composition and display functionalities of the corporate messenger.
6 votes -
Auto-sync the email address update for both contact and notification email
Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.
6 votes -
Capability to check which users are using the main company number as their caller ID—viewed as a group or list
Capability to check within the account which users are using the main company number as their caller ID—viewed as a group or list, rather than checking each user's caller ID settings manually.
2 votes -
Group Text number of Participants should be increased from 10
Customer cannot send text in a group created by an external phone number with 21 participants.
3 votes -
Feature Request – Dynamic Working Hours Toggle
Quickly adjust today’s opening/closing times via a simple dial-in code, improving flexibility for businesses with variable schedules.
Problem: Current system does not allow same-day adjustments to working hours; must follow preset schedule or use Web Interface.
Proposed Solution: Add a quick “on/off” toggle for working hours, effective today only.
Example Use Cases:
Receptionist arrives early → activate working hours immediately.
- Receptionist closes early/late → switch to after-hours mode manually.
Implementation Suggestion: Enable toggle via dial-in code from any authorised extension, not just through the Web Interface.
Benefit: Greater operational flexibility and alignment with real-world, variable schedules.
5 votes -
Resend fax
To have the ability to resend multiple faxes at once, especially those that failed to send.
2 votes -
Time widget in chat
We always chat with collegues from different time zones and raising questions like:
- "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
On click:
- Open a window to type or select date-time from timepicker
- Click "OK"
- Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
- Show it for all users in theris timezoneI see message:
- "Would you like to meet at 05 May 19:00 EST?" (my timezone)
Person sees:
- "Would…10 votes -
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 t
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 times. Is there any way to disable this automatic resending so that faxes are only resent at our discretion and not automatically?
3 votes -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…3 votes -
SMS Recipient Removal in Call Queues
As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.
9 votes -
Ability to set desk phone admin password through admin portal.
Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.
41 votes
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