9342 results found
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Caller's queue status including their number in the waiting/queue list, how long is the estimated wait time
The customer wanted to have this feature for their caller to know if the queue list is progressing while they are waiting for someone to answer the call.
9 votes -
Download and Print SMS Thread on RingCentral App
Customer wants to have the ability to download and print SMS Thread options on his RingCentral Account for Legal purposes.
10 votes -
Extending Call Log Retention Past 1 Year
we need to be able to access call logs for far longer than a year, typically for legal purposes.
25 votes -
Set multiple keypress for voicemail
A feature about setting a key press on where the voicemail recipient will be forwarded
same like IVR menu19 votes -
RingCentral App
Asking for the feature that you can see the messages sent to a person/team if the user or any member of the team has "seen" the messages I sent.
Just like on the social media application that there is a "icon" to show that the person has seen the message I sent him/her.
1 vote -
Download and back up your data automatically
We have received feedback from our valued customers regarding the convenience of downloading/exporting voicemail data from the admin portal for all extensions.To enhance user experience and streamline processes, we kindly request the implementation of a feature that allows users to easily download/export their voicemail data in bulk directly from the admin portal.Presently, our customers are advised to perform this task manually, and we believe that incorporating a bulk download/export functionality would significantly improve efficiency and user satisfaction.Your consideration of this feature request is highly appreciated, and we look forward to any insights or updates on its potential implementation.Exporting message data…
7 votes -
Ability to send 5000+ faxes using Email-to-Fax
From time to time we send fax campaigns to other doctors with communication about our clinics. We use email-to-fax rcfaxbroadcast.com feature to which we had been pre-approved for years. Over the past few months we noticed that we cannot send out usual volumes when we need. We receive error 421 at our end informing that remote (your) smtp server defers emails after initial connection. Can someone please look into this as it looks like your SMTP servers try to defer high-volume email senders. Can we please investigate and lift the restrictions
1 vote -
Different phone numbers assigned to 1 extension can send email notification to different email address
Customer have 3 phone numbers assigned to his extension and when someone leave voicemail notification it will send the email notification to different email address on each number
1 vote -
International SMS Activation
Reason:
Currently, international SMS cannot be activated for an account without first registering for TCR (The Campaign Registry) business SMS registration. This registration is primarily for Domestic SMS, but it is a prerequisite for activating international SMS as well.Feature Request:
To enable the activation of international SMS independently of the TCR business SMS registration, because international numbers do not fall under the TCR business SMS agreement.1 vote -
Precondition tips when a certain feature in Service Web cannot be enabled
Certain features cannot be enabled if precondition is not met. It would be helpful if there is a pop-up of required steps to be done first if a specific feature cannot be enabled.
1 vote -
Option to limit the access to the shared external contact
An option that you can limit access to the shared directory of external contacts.
1 vote -
Automatic Outbound Caller ID
Asking for a dialer that automatically changes the outbound caller id depending on the area code they will be dialing.
1 vote -
disable notifications of "New Call from SUSPECTED ROBOCALL"
Have the option to disable only notifications received from RoboCalls for missed calls
2 votes -
Desk Phone Pairing and Inbound Calls
With 'Desk Phone Pairing' enabled, please provide the ability for the user to answer the call with their desk phone and still have all the active dial pad features on their softphone vs. having to answer on the softphone to enable the dial pad features.
9 votes -
Add an Option to Toggle to Classic View in Admin Portal
The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…
13 votes -
Option to change contact profile color
Ability to change the contact contact profile color that is randomly assigned by the system.
1 vote -
Warranty device copy
If we RingCentral can provide a warranty copy for those purchased phone.
1 vote -
"transfer to held call"
I need to initiate a transfer between the two calls
our last phone service had a "transfer to held call" option1 vote -
Send caller to voicemail when on hold
ability to send a caller to voicemail when it reaches a minute on hold
1 vote -
1 vote
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