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  1. Daily delivery reports for recorded calls ( Mp3).

    The settings in service web (admin portal), provides the ability for the super admin to set up daily or scheduled delivery call logs in csv format.

    One of the settings to filter is recorded calls, but since it's csv format the actual recorded calls ( mp3) are not being sent.

    should have atleast a small text or note as disclaimer that adding the recorded calls is not included in the daily delivery reports for call logs.

    Please add the text/note feature as disclaimer that it's a limitation.

    Please include the development to…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. As of this moment HUD is not yet supported when Deskphone pairing is enabled. When transferring calls via ask first while the deskphone pairing is on it should show the originating number of the caller. Let's say caller A answered by B and need to transfer the call to phone C via ask first they wanted to see on the caller ID as Caller A instead of caller B.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  3. Show the company name when calling. Usually, the contact name and number only show when calling.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. We have a customer requesting a feature that would allow them to update their Advanced settings in Messaging Notifications automatically when they change the email address associated with their extension. Currently, they have to update this manually whenever they change their email address.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  5. Ability to set  1300 numbers as substitute caller ID.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Ability to reduce call recording storage.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Have the ability/option to turn off the incoming call notification from call queue to RC app

    5 votes

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    0 comments  ·  Application  ·  Admin →
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  8. 5 votes

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  9. Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying

    26 votes

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  10. BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match.Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able to join the BCA groups

    9 votes

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    0 comments  ·  Application  ·  Admin →
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  11. Specific music : Please wait to speak to the next available agent

    There is a message on the call queue that is saying that in french :
    "Veuillez patientez pour parler au prochain agent disponible."

    Can we turn off the message ? can we modify it ?
    When does this message is readen ?

    This is not the message of the following menu : "Call Queue Greeting"

    I think this message is the message associated with the following option :
    - "When members are available, but no members answer or all members are busy or unavailable "

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. Limit International SMS by removing linked numbers

    3 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  13. I hope there 's an option to download or to see a report for the user in the account that a MFA is enable.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. Customer would like to have the option to filter out his contacts from the RingCentral app. Filter in terms of the contacts that came directly from his phonebook and also a filter to sort out the ones that he saved directly from the RingCentral application

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  15. Turn off the call screening on a specific extension

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. The Customer wants an option to block group text messages, as they prefer to have that feature, than to manually block the related numbers in the group.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  17. Add the ability set up automatic replies to texts/messaging when out of office or on vacation like we do email.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. A bulk template that we can apply for removing the last name.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  19. We need to have an option to display a Company Name instead of user name when sending out faxes.

    5 votes

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  20. ability to port in Nigerian number

    2 votes

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    New  ·  0 comments  ·  International  ·  Admin →
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