12036 results found
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The ability to bulk import users even without DID
The ability to bulk import users even without DID
How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?
2 votes -
Support the new Yealink WH64 DECT Headset series as listed recommended headsets for RingCentral application
It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application
10 votes -
Outbound Caller ID for Extension Name
We would like to have an option to enable something on the account so the name of the extension calling will show as caller id so our clients will know who is calling. When calling out, it should show the caller ID name, the caller ID number and the caller ID specific on the name of the extension calling. Or you can just add more characters on the caller ID name
1 vote -
Be able to monitor how fast SMS/Text messages are being resounded to by employees
If we cannot for privacy purposes be able to monitor the actual messages, we should be able to monitor at least how quickly they are getting responded to.
1 vote -
Ability to track users activity
Ability to track users activity including
- All the changes made.
- All the things that was viewed on admin portal.
- Device use to login.
1 vote -
For one shared app allow each user to be able to turn off their availability without stopping all calls from coming in
For one shared app allow each user to be able to turn off their availability without stopping all calls from coming in
1 vote -
Add Location in Call queue display settings
Location should also be an option in the display settings of call queues
1 vote -
Disable missed call alerts from the call queue even though DND is activated on the device
Disable missed call alerts from the call queue even though DND is activated on the local device
1 vote -
deskphone will be able to setup without digital lines.
The client is thinking when the deskphone will be able to setup without digital lines.
2 votes -
Robo Call Hang up feature
One suggestion I have for the Robo-Call issue is for ring central customers / clients to have an option to set up a “Must Dial Operator" or “Must Dial Extension” or anything that requires the caller to dial something to continue or the call hangs up; instead of the robo-call tying up your line and running up a bill because the Robo-caller didn't dial anything. This feature would save your clients a lot of money should the robo-call be terminated due to inaction on the Robo-Callers side.
1 vote -
Call Extension
I want to stop giving direct customer numbers to my technicians.
I want to have one main business phone number.
I want to generate a unique extension for each customer.
I want my techs to always call the same number using the customer’s extension.
I want all calls to be recorded.
I want to keep customer numbers private and protected.
I want to easily manage 70–80 calls per day in one system.1 vote -
Request to allow address information in the Name field during Personal contact import.
The current system rejects this format, for which is an issue for customers who use addresses as contact names.
1 vote -
Change the name for the numbers in the RC app when choosing the outbound caller ID
We are using the RC app for some time now, every time we try to call outbound and choose what caller ID to use it only shows the number as Direct number, primary number, we would like to be able to set a name for the number so we can easily remember which location the number is assigned to.
1 vote -
Call Log Report for External Numbers (forward calls)
Generate an accurate call logs that includes results for call forwaded to an external number
1 vote -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
2 votes -
Option to remove all call queue managers without having to recreate the call queue
Option to remove all call queue managers without having to recreate the call queue
2 votes -
Call Recording Prompt setup
Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.
5 votes -
Ability to toggle off the email notification received by the main super admin for account changes
Ability to toggle off the email notification received by the main super admin for account changes
1 vote -
While updating the TCR Campaign, user's should still be able to use the sms since originally the campaign is already approved we just need t
While updating the TCR Campaign, user's should still be able to use the sms since originally the campaign is already approved we just need to edit some information.
1 vote -
Copy IVR Menu
Need the ability to copy IVR menus.
10 votes
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