9343 results found
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More Granular User Caller ID Permissions
Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all.Current permissions around outbound caller ID are "all or nothing" in that either users can change their OBCID to anything in the company/site OR they can't change them at all.
4 votes -
Call queue button on phone set.
Need a call queue log in/log out button on physical phone.
4 votes -
Add customization to RingOut feature.
It would be nice to be able to customize the RingOut feature's. Such as the message that is heard, the number of times you have to connect the call (or duration in seconds.) When using RingOut with automations, it would be nice to have especially the latter option.
3 votes -
Allow RingCentral App on IVedha remote desktop
Allow users who are working in their cloud remote desktop app (IVedha remote desktop) to receive and show a pop up for incoming RC calls that's outside of our work environment.
3 votes -
Allow for temporary custom voicemail recordings
(i.e., custom recording for when out of office), then can return to regular custom recorded voicemail message when you return instead of having to rerecord a new message.
3 votes -
Call Recording
Customer would like to have a feature of having call recording on text form
3 votes -
Filte out an email address that is being set as co recipient on the messaging notification
We want to filter out an email address that is being set as co recipient on the messaging notification for voicemail, fax, fax transmission and text messaging.
1 vote -
Allow Polycom VVX 350 & 450 Time and Date text color to be changed
Hello,
Our organization has many Polycom VVX 350 and 450 phones, and we add more daily. We were able to change the colors of a few items, namely, the softkey background and text, the status bar background and text, the menu background, and the menu item and title. However, the time and date of the color text are not customizable. It does not stand out with our current background with logo color. We request this feature be added to change the date and time so it is easy to read. Attached is the config file we are currently working on.…
1 vote -
Allow Polycom VVX 350 & 450 Background Wallpaper
Hello,
Our organization has many Polycom VVX 350 and 450 phones, adding more daily. Branding our phones using a custom background with a logo has been painful. When uploading it manually via USB drive, the phone will sometimes take it, and when it does, it will not let us change the background unless we factory reset the phone. We have tried other methods via phone web view, such as uploading a wallpaper from a computer or setting a URL link to our web server. Another way we have tried is by modifying a config file and uploading it. The results…
1 vote -
Integrate a website to a Call Queue extension
We would like to trigger a website when a Call Queue extension is called.
2 votes -
Queue Management
Have the ability to set the Queue management list in Alphabetical order
2 votes -
call recording
Allow call recording to be started while the phone is ringing and not only when the call is answered by person or voicemail.
3 votes -
Full Content Voicemail Transcript
Include full content of Voicemail Transcript
3 votes -
Hide/remove team messaging in RingCentral desktop/mobile app
Have the freedom to simply uncheck/check the team messages under the users' role to remove/hide them.
2 votes -
Decline a incoming call with a text message
Decline a incoming call with a text message sent to the caller
39 votes -
IVR prompts
Customer is requesting for the IVR system to read back the numbers by itself and not convert it to an alphabet. For example, 9-0-9. It should be read by IVR as "nine-zero-nine" not "nine-O-nine".
1 vote -
access VM using external number
it will be more convenient if customer will be able to access the voicemail by dialing his number and extension using external phone number
1 vote -
Set Voicemail PIN for Message only extension
To add security on voicemail/message only extensions
1 vote -
Notifications
Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.
1 vote -
Monitor application or number added to call handling of a user
Option to monitor application or number added to call handling of a user.
1 vote
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