11287 results found
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Stop blocking calls
The call is blocked due to inactivity. how to stop this without downloading the app i dont like their app
1 vote -
Extend Co-Recipents RCApp functionality to fax
By extending the Co-Recipient feature in RCApp for voicemail to fax, this would allow organizations to have shared fax mailboxes where messages are marked as read in the shared environment. Many healthcare customers cannot send fax into email boxes due to compliance.
32 votes -
Allow users to disable Call Waiting even if they're a call queue member
We are not allowed to turn off call waiting.
We're getting an error "Call Waiting cannot be toggled off because you are a member of at least one call queue set to
distribute multiple calls. To turn off Call Waiting, contact your system administrator."The only option is to remove a user from a call queue group. This feature should be corrected, Users should be able to disable call waiting even if they are call queue members.
2 votes -
customize IVR voicemail greeting when pressing #
customer wants to customize the greeting if they press # on the voicemail greeting
1 vote -
Admins for Greetings only
An option where they would be able to set up a role that would only allow to update the Greetings for the Call Queues, or other group extension if needed. A customized role which would not allow other features to avoid unncessary changes on the account.
1 vote -
Enable Toggle Between Original Caller and Transfer Recipient During Warm Transfer on Desk Phones (Yealink T46U and Similar Models)
Current Behavior:
When a user initiates a warm transfer, they:
- Answer a call from a caller.
- Dial the extension of the intended transfer recipient (Ext. B).
- While waiting for Ext. B to answer, there is no way to toggle back to the original caller without canceling the transfer attempt.
After Ext. B answers the call:
- The original caller is on hold.
- Ext. A can either complete the transfer or cancel it.
- There is no option to put Ext. B on hold and return to the original caller before completing the transfer.
Requested Enhancement:
Introduce functionality to allow the transferring…
1 vote -
Paperless Invoice
Can ringcentral automatically email your bills to me so I don't have to download pdf in billing section?
As of now, RingCentral does not offer an automatic email feature for sending billing invoices directly to your inbox. All billing communications are sent exclusively to the email address listed on your account's Billing Overview page. To ensure you receive all crucial billing information, updates, and notifications in a timely manner, please review and update your billing contact information accordingly. Alternatively, you can manually download your invoices from the Billing section of your RingCentral account and forward them to your desired email…
1 vote -
exchange diversion
Calls are forwarded blind to an external number with the originating number and the incoming user's caller ID in the packet header.
1 vote -
Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.
We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.
6 votes -
Would like to set the Site Name for numbers in Vault
I want to label the numbers in storage so when my staff search for a number for a new staff they can choose the site they are going to be working for.
1 vote -
Setup Corporate Directory by Password for BYOD Other Phones
Setup Corporate Directory by Password for BYOD Other Phones
1 vote -
Ability to disable the new SMS layout
The latest update for the RingCentral desktop app changed the way people send SMS messages - it opens a new small window for every new SMS message to a new contact. I'd like there to be a way to toggle between the new layout and the old, as many agents in my company reported disliking the new feature as it slows down their productivity.
2 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
2 votes -
Identify keypress of third-party IVR
A feature in auto receptionist > Custom rules to identify what is the selected keypress from the IVR menu of a third-party company calls to Ring Central
2 votes -
allow call queue managers to view all user performance reports
cx would like all call queue managers to also be able to see the performance report of all users in the account.
4 votes -
Support for Wider Range of Headset Brands
Support for Wider Range of Headset Brands
Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
Please have Anker Headsets supported in the near future.9 votes -
Ability to switch to backup internet without disconnecting desk phones.
Ability to switch to backup internet without disconnecting desk phones while switching network.
8 votes -
Ability to see the thread first before asking to compose a message
I am being inconvieanced by the new text messsage dialog not just opening up the thread of messages between the contact but making you write the new message in a dialog instead. It would be helpful if we can see first the SMS thread before asking to compose and send a new message
2 votes -
Fax Coverpage Should Display All Recipient Numbers
Received faxes only shows single number. This should be fixed and all recipients should be displayed on the "To" field of the fax coverpage.
1 vote -
Call Monitoring should show agents on the HUD without adding to Presence
User ID: 62941843028
This account would like to show extensions under "Can Be Monitored" on the HUD without manually adding them to the Presence settings.3 votes
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