12036 results found
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Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
1 vote -
Downloaded voicemail to include name - time - date - message
When downloading a voicemail and sharing it. The mp3 is just the message and not who it is from.
Have it include in the message the - Name if applicable - Phone number - Date and time it was received before playing the message.1 vote -
Enable Full Edit Permissions for System-Created Roles in Role Management
Currently, some roles that are created by the system during initial account setup cannot be edited or fully configured by administrators who are not the original owners. This limitation forces administrators to clone these roles in order to customize permissions such as access to the Audio Library and other utilities. Allowing full edit permissions on these system-created roles would improve flexibility and streamline role management for customers, reducing administrative overhead and confusion.
1 vote -
RingCentral Number ability to detect numbers that are not enabled or active for SMS
It would be a high advantage if RingCentral Number would have the ability to detect numbers that are not enabled or active for SMS
1 vote -
Ability to forward calls to own extension
Ability to forward the call to own extension after reaching the maximum rings. This will allow the call to loop and will not be terminated until such time someone answers the call from the user extension.
1 vote -
Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers.
Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...
2 votes -
Disable all call forwarding in user extension
A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension
10 votes -
CIF version 2.0
CIF version 2.0 availability for Microsoft dynamics 365 download
3 votes -
RingCentral Mobile App Live Call Monitoring
Since the RingCentral applications for the desktop and web app has now the feature of like call monitoring; users would like to have it also in the mobile app.
4 votes -
mobile number
Ability to port and provision global mobile numbers
20 votes -
outage communication
Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
Ringcentral main customer service line was not connecting including my phone lines.No email from ringcentral on the outage.
No text on my phone number.
Nothing on the ringcentral website main page.
No notification on the ringcentral app.Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.
I finally during the…
5 votes -
To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number
for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.
3 votes -
Inbound Fax Format Adaptation or Override Mechanism
Problem Statement
While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:The system does not identify the call as a fax, treating it as a voice call.
The fax fails to be processed, and no fallback handling is in place.
The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.
This results in negative customer impact, particularly when:
The sender is a critical third-party (e.g., government or financial institutions).
The…
2 votes -
Allow IVR menu to forward the call to a paging group
Allow IVR menu to forward the call to a paging group
3 votes -
Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
33 votes -
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
158 votes -
Ability to install print to fax plugin for multi station purposes
We need an ability to use print to fax plugin for multi station. We need this so that users can moved into different stations and we don't need to reinstall the plugin again for it to work.
2 votes -
Analytics call queue reporting
Call Queue Reporting
We have multiple Call Queues all with different Freephone or NGN numbers, when called the call is then forwarded to our Call Queue of 12 Agents.
If need be, the call is then transferred to the relevant department which is entered by a team member.
Currently Analytics shows this as 2 calls taking place, being the call coming in and being answered by the agents, and then being transferred to the specific department.
That is correct by design, however i would like to see this as being 1 call, from end to end. A potential client calling…
5 votes -
For multi site accounts, allow company contacts to be filtered by location name
We are one company that creates a site for each office we have. In the RingCentral web app, when searching for internal extensions it would be helpful to be able to filter the search to show extensions assigned to a location
5 votes -
Integration of phonebooks between two separate RingCentral accounts
The customer is requesting the ability to synchronize contact directories between two separate RingCentral accounts.
1 vote
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