9343 results found
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Increase After call wrap-up time
Raised this request on behalf of the customer for the call queue's after call wrap-up time to be increased from 5 minutes to 10 minutes.
4 votes -
Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...
...ection for Android. Would like to answer calls using mobile data on an Android phone on an active call on the mobile number and answer another incoming call on RC mobile app.
17 votes -
AUTOMATIC DOWNLOAD OF CALL RECORDING
AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address
3 votes -
Assign different percentage of calls to queue members
It would be nice to have the ability to assign members of a queue to take a percentage of the calls. For example:
Queue Member 1: 50 % of calls
Queue Member 2: 25 % of calls
Queue Member 3: 25 % of callsThank you for your consideration!
2 votes -
Email sent for a call recording transcription and the audio file attach to email
Customer wanted to have option to receive email for a call recording transcription and the audio file attach to the email like what we have for voicemail transcription.
2 votes -
Mitel Display
option to configure Mitel settings to display presence on the whole screen - same as with Minet firmware
1 vote -
Receive the full messages automatically even if the SMS Reached the Character limit
cx would like to receive the full messages automatically even if the SMS Reached the Character limit
2 votes -
Dial out with asterisk
we need to be able to auto dial contact extensions when we are dialing out to them. Barring that we need to display their known extension on or near their phone number so at a glance we can tell what to dial without referencing an external list or waiting for automated answering services to provide the information we need.
2 votes -
Send Rainbow Emoji
I would like more feel good emoji to help with team bonding
2 votes -
Disable Call Monitoring from Speed Dial on Deskphone
Currently, when speed dials are configured on a deskphone, if that user is on a call and the deskphone user has permissions to listen in on their calls, they can press the speed dial to listen in to the call (instead of just dialing the user). This is an undesired feature by some customers who would rather the speed dial not monitor the call and just be able to call the user instead.
2 votes -
Change system default voice recording
Having option to change the voice of the system default recording for placing outbound call if the number is incomplete.
2 votes -
Customized shared/global calendar from Ring Central Deskphone
Currently, users may find it cumbersome to manually upload CSV files or manage separate calendars on each phone, leading to potential inconsistencies and inefficiencies in scheduling and collaboration. By implementing a centralized shared calendar feature directly within RingCentral desk phones, users can effortlessly access and synchronize schedules, appointments, and events in real time.
By implementing a centralized shared calendar directly within RingCentral desk phones, we can streamline scheduling processes, enhance collaboration, and empower users to work more efficiently and effectively. This feature aligns with RingCentral's commitment to delivering innovative solutions that drive productivity and success in the modern workplace.
3 votes -
Have a tone when a new message is received
When I'm not staring at the Ring Central app, I've learned that I miss several messages due to no audio alert. Would it be possible to have quick short ding when a new message is received?
2 votes -
Enhanced After-Hours Call Handling
Description:
Our customers often require improved functionality for after-hours call handling. Currently, the system lacks flexibility in dynamically assigning after-hours duties to users and struggles with distinguishing between business hours and after-hours schedules. This leads to manual adjustments and potential delays in addressing urgent matters.Proposed Solution:
Flexible Schedule Management: Implement functionality allowing administrators to dynamically assign after-hours duties to users without requiring 24/7 availability.
Automated Schedule Adjustments: Enable automated switching of user schedules between business hours and after-hours based on predefined criteria or user-defined rules.
Distinct Schedule Settings: Introduce separate schedule settings for business hours and after-hours to allow…2 votes -
Filter or template per Department
Please get an option to be available in the website to have a template and add multiple users per department and a bulk way to edit it if necessary. Also a filter in the reports tab would be beneficial for businesses that have different departments and filter those calls or logs by department instead of doing it per extension
2 votes -
Unlimited sms
its 2024 nobody calls everything is texts, telus and rogers and every other service provides unlimited sms , seems kind of obvs, u guys r jus scamming ppl this is ridiculous, how can u call urself a phone service company and not have unlimited sms, theyve had that for over 10 years now,
5 votes -
Pre-assign a number to be ported in without mapping.
It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.
8 votes -
Turning off the ability to record a customized voicemail
- Turning off the ability to record a customized voicemail -Ensure the Apps section is NOT available for our standard users, only for our Administrative team -Turning off the FAX function
1 vote -
Access external contacts via ric phone app
imported contacts using shared directory using admin portal
visible on RingCentral phone installed on desktop
Be able to use HUD using external contacts1 vote -
We have two phones connected to the same phone and they are not able to be picked up to reach the same caller.
We should be able to connect a call with the deskphone and handheld phone that are connected to the same line. They are not able to pick up and speak to the same caller.
1 vote
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