11745 results found
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Enable Bluetooth by Default on Poly E Series
Poly E series phones have their Bluetooth enabled by default, but with RingCentral, it's disabled. Please have the phones BT-enabled by default on the next update.
2 votes -
The ability to schedule DND
I would like to see the ability to schedule DND hours in the RingCentral app. using Incoming Call Rules
3 votes -
Job Position/Title for User Name
Customer is requesting for us to consider adding an option in the user details to allow entering only the first name or last name. This would indeed be helpful for extensions named after specific Job Title or Positions.
3 votes -
Custom Rule to bypass Call Queue Settings
Be able to create custom rule that will change the concurrent call per member on a specific user only and maintaining the number of concurrent call per member for call queue.
1 vote -
Custom Rule to bypass Call Queue Wait settings
Be able to create custom rule to change the concurrent call per member under wait settings for specific user only.
1 vote -
Add several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral Analytics.
Can we requested for the addition of several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral. The requested fields are:
Number of calls per day/week
Number of voicemails followed up on within X hours/days
Average speed of answer
Abandoned calls
SLA percentage1 vote -
Turn off Security Notice from RingCentral
Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?
8 votes -
Ability to call back anonymous caller ID
User is on the phone with their customer using an anonymous caller ID but the call suddenly got disconnected and they do not have an option to re-dial the number as it is showing as 'anonymous'. User would like to have an option to see the number or at least be able to call them back to continue with their business conversation.
9 votes -
Call queue wait settings - to bypass the maximum caller wait time
Call queue wait settings - to bypass the maximum caller wait time settings when caller want to just leave a voicemail
4 votes -
Ability to switch between multiple RingCentral accounts within the application
Ability to switch between multiple RingCentral accounts within the application
Currently, the customer has four RingCentral accounts but is only allowed to switch between three at a time.2 votes -
External fax Forwarding Notification
We are hoping to set our fax number to forward to an external fax number. We have spoken with technical support and troubleshooted the issue. We were able to set the fax to forward to an external number; however, the fax message that should be sent to email is not being received from the fax emails in the notification. We are able to get the notification, but the attachment is being received in the external number notification. We would also like to be able to get the fax attachment from our email as well, which is set up on the…
2 votes -
Bulk Delete Voicemail Messages on Desk Phones via Admin Portal
To efficiently use deskphones in a shared space, e.g., hotels, the ability to delete voicemail messages in bulk on the Admin Portal and be deleted in sync on desk phones should be a feature.
2 votes -
Ring central compatibility for chromebook
Customer said that the keypad doesn't show when she is on a call both inbound and outbound customer said she would need to place the call on hold for her to be able to view the keypad. Feature works perfectly fine on the mobile app and customer would like to have full compatibility for chromebook
3 votes -
Auto Update - MSI install for RC app for IT
There's no option on the https://support.ringcentral.com/download for Auto Update for RingCentral App for IT, it's only showing "Non-Auto Update" only
Wanted to have the option to use the Auto Update for RingCentral App for IT from the download page: https://support.ringcentral.com/download1 vote -
Voicemail Setting Permission for custom role
Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.
If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.
The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.
This is happening when updating through desktop, mobile and web application.
36 votes -
Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts
Businesses have their own IT who manage the applications installed on the agent's devices, it will be easy if some settings on the RingCentral phone app. can be configured on the Super Admin side that will apply to all of the users, like turning off the product alerts which it is asking for users to download the new RingCentral desktop app. which they are avoiding for the agents to install unnecessary application that is not required for the business.
17 votes -
Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers."
Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...
1 vote -
ms voice authentication message will start to play even the user have not answer their RingCentral phone or app
ms voice authentication message should not start to play if the user have not answer their RingCentral phone or app.
Cody reports that ms voice authentication message will start to play even the user have not answer their RingCentral phone or app
This does not happen when ms voice authentication is sent to a cell number
The issue only happens if ms voice authentication is sent to a RingCentral number
Cx logs in to Microsoft using username and password and he will use voice authentication
The ms voice authentication message will then ask you to press pound
When ms voice…
1 vote -
Unlimited SMS bundle
Please add a capability to have a unlimited SMS bundle for the account, we are constantly receiving notifications that our SMS is approaching its limit and we cannot afford for the SMS service to be disrupted for our account
1 vote -
Filter the calls/SMS coming from the main number and direct number on RingCentral Application
Filter the calls/SMS coming from the main number and direct number on RingCentral Application.
We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account
3 votes
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