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  1. It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. yealink expansion module, add contacts to expansion module via usb

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. 2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  4. It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.

    26 votes

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  5. Wish there was a global parameter and not having to touch each and every Poly set in setting up the Dial Timeout Configuration

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  6. I was wondering if there is a feature where I can save my custom statuses? Every time RingCentral updates and logs me out, my statuses reset to default, and I have to save them all over again.

    2 votes

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  7. Option to use India TFN for calling/receiving calls. Currently this is only for meetings and conferencing

    2 votes

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    New  ·  0 comments  ·  International  ·  Admin →
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  8. The option to delete/remove the monitoring time for a user (who is doing a sidebarge) will not be included in the Report.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Option to upload the schedules to different sites instead of doing it manually

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Calendar function for automatic On Call Rotation. After hours calls are forwarded to a different user every week to ensure that calls are not missed and emergencies are dealt with in a timely manner. It would be nice to be able to set a calendar to automatically roll the on call phone to the next person in line, rather than having to do it manually.

    2 votes

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  11. Whenever we customize a role and add specific permissions, we want to know/have a warning when specific permissions are affected/added. That way, we'll know what our users can see on their portal.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  12. This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  13. An additional feature in RC mobile app interface to have the option to forward the call onset instead of answering the call or forwarding it to voicemail

    5 votes

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    2 comments  ·  Application  ·  Admin →
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  14. enable sms for mobile user only

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Requesting to display the name of extension being dialed when connecting calls to the user's Ring members, currently when call is connecting to the other member under the user's ring settings, it only shows the number dialed by the caller and not the name of the user

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Having Issue with outbound caller Id sometimes it shows "Via Ring Central or 11 others'-Primary number is still not showing as the outbound caller id
    when calling certain number (verizon) it's showing "Via Ring Central or 11 others'

    9 votes

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  17. Customer wants a longer time frame to access call logs.

    6 votes

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  18. Ability to apply key template onPresence for yealink model device

    32 votes

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  19. Having the capability to live stream Ring Central webinar on LinkedIn Live through a third-party broadcasting tool (Restream, Socialive, Switcher Studio, or Vimeo).

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. Customer verbatim

    "Force CC calls through desk phone
    How can we route all CC calls through the desk phone and not through the soft phone. I have a situation: Both phones are connected and the employee is logged into the RingCentral App. The app says do not ring desk phone, but when a CC call comes in it still rings the desk phone. How can the CC call be only routed to soft phone?"

    • They are forcing everyone to use one device only the deskphone due to lots of disconnected calls.
    • They only want deskphone to ring when receiving cc…
    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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