12037 results found
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Option to Disable or Defer RingCentral App Auto-Update Prompts
Currently, the RingCentral app automatically prompts users to download and install updates by delivering a new .exe or .apk file. This behavior can interrupt workflows, especially in managed IT environments or for users with limited install permissions.
We request an optional setting for end-users or IT admins to disable, defer, or schedule app updates, allowing more flexibility and minimizing disruptions during daily operations.
1 vote -
Feature Request : Oyster Terminal Machine Through ATA
Details : Currently the Oyster Terminal Machine only works through the analog system but would not activate through the ATA device if the machine has not VoIP or Paging Feature available for it to use
Current behavior : Unable to activate the Regular Oyster Terminal Machine through the ATA device
Brand : BT Business
1 vote -
Stop new users from registering accounts outside our system with their company emails
There has been a few instances where users have created their own account, and then when it hasn't worked come to me to set them up, and then I can't create them within the system because the email address is in use.
We would like to set something up so that emails in the @(company name).com domain can only be set up from inside our system or by the Super admin of the account.1 vote -
Get the outdated versions of TLS disabled
TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
TLSv1 is enabled and the server supports at least one cipher.TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.
7 votes -
Remove Guest User in RC app/Admin Portal
Have the option to remove guest users from the RC app instead of blocking them.
30 votes -
Disable the "Send to voicemail" option in the admin portal.
Disable the "Send to voicemail" option in the admin portal.
2 votes -
Outbound Caller ID Name on Call Queue
Request: Use the call queue name as their outbound caller id
23 votes -
Call waiting / Busy
A forwarding under "If no one answers" does not work, but you get a busy signal.
SHOULD: busy forward "If I'm already on the phone, please forward it"
busy forward internal
busy forward external56 votesHello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!
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Alert or indicator that a call is on hold.
There should be an indicator or alert sound when a call is on hold for a specified period.
4 votes -
Ability to call international number using RingOut (UK Number)
Ability to call international number using RingOut using UK Number as the caller ID.
3 votes -
SMS RingGroup
WM needs the ability to text to a Ring Group
Currently: Call queues can receive SMS messages. You can assign a SMS recipient to the call queue. But it can only be one user on the system. User can then send or receive to any number assigned to that call queue but this is not what WM is looking for.2 votes -
Ability to set up call park on a manually provisioned desk phones
Ability to set up call park on a manually provisioned desk phones
2 votes -
Color of profile icon
I’d like to submit a feature request on behalf of the customer. She asked if there could be an option to change the color of the profile icon in the RingCentral app when no profile picture is uploaded. Currently, the icon defaults to a preset color with the user's initials, and she would like the ability to customize that for a more personalized experience.
2 votes -
SMS text chain
A feature to send a text chain and have it go to multiple clients without them seeing who else gets it similar to a bcc email. Texts can have a planned send time. A text chain, for example, text 1 goes out today but text 2 will be going out in a week, text 3 another week etc. I want to be able to plan a text to send at a date and time in the future.
2 votes -
When all Call Queue members are on DND status, calls should go straight to Voicemail
Our Customer requested for a setup that should be available on a Call queue wherein if all members are on DND or is on unavailable status, calls should go straight to Voicemail without their customers having to wait for the maximum wait time before the call go to VM
5 votes -
Two-Factor Authentication for Quickbooks
Two-Factor Authentication for Quickbooks
1 vote -
Disable star (*) dialing while Voicemail prompt is playing
Customer John is reporting that when their callers called their line - as soon as they reach the VM greeting there are times that caller will accidentally or intentionally press * and it says " Please enter your PIN and press pound ", they don't want that enabled. As of right now there is no option for us in the admin portal to turn it off
2 votes -
picture for inbound calls
Wants to see the profile picture of people who are calling me.
2 votes -
Make the 'External Shared Contacts Directory' visible to the RingCentral Desktop Plugin
Although we enabled the 'External Shared Contacts Directory' as directed in the KB provided (https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), the newly added contact is not recognised by the desktop plugin but IS recognised by the Teams addon
2 votes -
Percent calculation with filters - Business Analytics
The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
The salesforce ticket has been already opened 24162866.
Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters23 votes
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