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510 results found

  1. Text messages scrambling/getting jumbled - Fix

    Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.

    21 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Ability to turn off text notifications after hours & on weekends

    We would like the ability to turn off text notifications on the mobile app after hours and on weekends.

    20 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Caller ID name for outgoing text message

    looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.

    19 votes
    Future Consideration  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. SMS Text Templates

    I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

    18 votes
    New  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. display company name instead of phone number when using sms

    Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.

    18 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Download and save text message strings

    The ability to download and save messages contained in the text feature. I like to save certain texts as a reference, perhaps inserting into an email or other media. I've used Amazon Chime, which has this useful feature.

    18 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Add text/SMS messages to the call log

    In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.

    18 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Out of office message for texts

    With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of office message that you put in office.com/outlook.

    18 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Auto-text for unanswered phone calls

    It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.

    17 votes
    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Make MVP chat logs easier to read

    When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.

    17 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Receive Google Verification Codes using RingCentral Phone Numbers

    This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.

    16 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    16 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. SMS Opt-Out

    Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client

    16 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Share contacts as SMS

    Share contacts from an apple or android device through RingCentral App as an SMS. Share contact is currently enabled however it sends as an internal message through Chat Message inside RingCentral App.

    15 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Send SMS to shortcodes

    Ability to send and receive SMS to/from shortcodes.

    15 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format

    I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button

    14 votes
    Implemented  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Multiple User on Operator

    ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.

    14 votes
    New  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. GIFs in text message

    GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.

    14 votes
    Under Review  ·  9 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    13 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. SMS recipient increase

    It would be better to increase the SMS recipient to 100 or more to maximize the SMS feature on the account.

    13 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?
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