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  1. As per the customer when ever he set Customer set the main number on the drop down for sms it always change to his direct number.Actual behavior : When ever they will refresh the page or logout the SMS will set to the direct number and not with the main number that they chooseExpected Behavior : Once they have selected the main for the caller id sms it should remain or should have the option to choose the default sms.

    24 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  2. The SMS features as currently described and discussed are not available for AU users. This is a much needed feature and would be a welcome addition.

    24 votes

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    Under Review  ·  14 comments  ·  SMS/Text  ·  Admin →
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  3. We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.

    23 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  4. In my office, we have one main phone number that is published and patients recognize. However, through Ring Central, each team member has a different (private) number. We are used to having everyone receive and being able to send text messages from the main office number. It would become very confusing for patients to receive text messages from several different numbers (the individual lines) rather than the main number that they recognize. However, it appears at this time, only one extension can receive and send text messages using the main phone number. I would like for my entire staff to…

    22 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  5. Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
    Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
    Allow Service…

    22 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  6. the only way for us to block unwanted/ spam sms or mms is blocking the full 10 digit phone number. Hoping we will have a feature to block or filter special numbers, spamlikely numbers, or number less than 10 digits.

    22 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  7. RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.

    22 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  8. this is on all other software as Teams, Skype

    21 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  9. Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.

    21 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. We would like the ability to turn off text notifications on the mobile app after hours and on weekends.

    20 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  11. To schedule send on a text can be really beneficial and can be used for reminders etc.

    19 votes

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    Planned  ·  5 comments  ·  SMS/Text  ·  Admin →
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  12. Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.

    19 votes

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    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
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  13. have the sms enabled for international numbers

    19 votes

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    Planned  ·  3 comments  ·  SMS/Text  ·  Admin →
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  14. With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on multiple computers via the RingCentral Phone app.

    18 votes

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  15. In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.

    18 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  16. With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of office message that you put in office.com/outlook.

    18 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. To be able to create automatic replies/ for out of office message for SMS/texting
    (similar to creating an out of office message for vmail - but for SMS/Texting)

    17 votes

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    4 comments  ·  SMS/Text  ·  Admin →
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  18. Need to have access for deleted text messages

    16 votes

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    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
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  19. looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.

    16 votes

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  20. It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.

    16 votes

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    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
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