373 results found
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Retain the main number as SMS outbound caller id.
As per the customer when ever he set Customer set the main number on the drop down for sms it always change to his direct number.Actual behavior : When ever they will refresh the page or logout the SMS will set to the direct number and not with the main number that they chooseExpected Behavior : Once they have selected the main for the caller id sms it should remain or should have the option to choose the default sms.
24 votes -
SMS Messaging for Australian Users
The SMS features as currently described and discussed are not available for AU users. This is a much needed feature and would be a welcome addition.
24 votes -
Auto Text Replies After Hours
We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.
23 votes -
Allow all selected members of the team receive and send text messages sent to the main office phone number
In my office, we have one main phone number that is published and patients recognize. However, through Ring Central, each team member has a different (private) number. We are used to having everyone receive and being able to send text messages from the main office number. It would become very confusing for patients to receive text messages from several different numbers (the individual lines) rather than the main number that they recognize. However, it appears at this time, only one extension can receive and send text messages using the main phone number. I would like for my entire staff to…
22 votes -
Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)
Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
Allow Service…22 votes -
block spam / special numbers from sending me an MMS or SMS
the only way for us to block unwanted/ spam sms or mms is blocking the full 10 digit phone number. Hoping we will have a feature to block or filter special numbers, spamlikely numbers, or number less than 10 digits.
22 votes -
Implement Opt-in / Opt-out Controls for Enhanced Business SMS
RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.
22 votes -
Read Receipt for SMS
this is on all other software as Teams, Skype
21 votes -
Text messages scrambling/getting jumbled - Fix
Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
21 votes -
Ability to turn off text notifications after hours & on weekends
We would like the ability to turn off text notifications on the mobile app after hours and on weekends.
20 votes -
Schedule Send
To schedule send on a text can be really beneficial and can be used for reminders etc.
19 votes -
Allow Group/Team SMS Sharing
Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
19 votes -
International SMS
have the sms enabled for international numbers
19 votes -
Ability to forward texts to multiple extensions/numbers
With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on multiple computers via the RingCentral Phone app.
18 votes -
Add text/SMS messages to the call log
In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
18 votes -
Out of office message for texts
With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of office message that you put in office.com/outlook.
18 votes -
SMS - Automatic Reply/ Out of Office Message
To be able to create automatic replies/ for out of office message for SMS/texting
(similar to creating an out of office message for vmail - but for SMS/Texting)17 votes -
Restore deleted text messages
Need to have access for deleted text messages
16 votes -
Caller ID name for outgoing text message
looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.
16 votes -
Auto-text for unanswered phone calls
It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.
16 votes
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