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509 results found

  1. Receive OTP from websites

    Ability to receive OTP when creating an account on websites.

    29 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Give administrators the ability to report on text messaging (number sent/received, and even view the text)

    I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).

    29 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

    need an option that regular user ext will be able to select numbers in the auto receptionist to use as their outbound number for sms. as of the moment we are limited to assign the number to the user ext for them to be able to use it. this gives restrictions especially if we need other user ext to use the same number

    28 votes
    Under Review  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Inbound Group SMS Text

    Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.

    27 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. SMS Messaging for Australian Users

    The SMS features as currently described and discussed are not available for AU users. This is a much needed feature and would be a welcome addition.

    27 votes
    Under Review  ·  14 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Export text conversations to a PDF or other document.

    Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

    26 votes
    Future Consideration  ·  8 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. International SMS

    have the sms enabled for international numbers

    26 votes
    Planned  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Ability to download bulk users on SMS campaign

    To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign

    25 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Schedule Send

    To schedule send on a text can be really beneficial and can be used for reminders etc.

    25 votes
    Planned  ·  7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Create contact groups to send bulk text messages

    According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.

    25 votes
    Under Review  ·  7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Implement Opt-in / Opt-out Controls for Enhanced Business SMS

    RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.

    25 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Increase TCR Filters, to include sites and departments

    Can we please add additional filters for the TCR campaign, like sites and departments?

    24 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Allow Group/Team SMS Sharing

    Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.

    24 votes
    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Auto Text Replies After Hours

    We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.

    24 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Use Company Main Number as caller ID for texting from all extension for all users.

    The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.

    23 votes
    New  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Ability to forward texts to multiple extensions/numbers

    With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on multiple computers via the RingCentral Phone app.

    23 votes
    Future Consideration  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Read Receipt for SMS

    this is on all other software as Teams, Skype

    23 votes
    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. SMS - Automatic Reply/ Out of Office Message

    To be able to create automatic replies/ for out of office message for SMS/texting
    (similar to creating an out of office message for vmail - but for SMS/Texting)

    22 votes
    4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Different SMS recipients for Main Number and IVR Menus

    Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.

    22 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    21 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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