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509 results found

  1. TEXT MESSAGE SMS NUMBER WE SENT FROM

    It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    44 votes
    6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Retain the main number as SMS outbound caller id.

    As per the customer when ever he set Customer set the main number on the drop down for sms it always change to his direct number.Actual behavior : When ever they will refresh the page or logout the SMS will set to the direct number and not with the main number that they chooseExpected Behavior : Once they have selected the main for the caller id sms it should remain or should have the option to choose the default sms.

    43 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Add an OPT Out Signature line to SMS message automatically

    Since it is required by TCR that all SMS messages to clients have an opt out message , it would advantageous to have a feature where this message is auto populated on all messages sent through our ring central app.

    43 votes
    Under Review  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Bulk delete for sms messages

    we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.

    42 votes
    17 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Share SMS Template across all users in the account

    Share SMS Template across all users in the account

    41 votes
    7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Automatic text forwarding

    We can make easier to get same text to several numbers

    41 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. have an sms preview for the rc app

    have an sms preview for the rc app

    40 votes
    Under Review  ·  11 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Enable SMS Service for Australia Numbers

    SMS service for user to send sms to customer via desktop and phone app

    40 votes
    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Decline a incoming call with a text message

    Decline a incoming call with a text message sent to the caller

    40 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Block spam SMS to main number

    It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.

    39 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Change the name of the group text message

    Would like to change/update the name of the group text message so we can easily send a text thread to the group without typing/adding their phone numbers again.

    38 votes
    Planned  ·  8 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Centrally backup SMS/MMS messages in Archiver

    I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Healthcare, there is a need to document SMS consents that are currently being done manually. The sms/mms messages are needed for proof. There is not currently a way to do this according to support and developer support for the APIs

    38 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Allow setting the Company Fax/SMS Recipient to a call queue

    We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR settings. It is a limiting factor.

    37 votes
    Future Consideration  ·  9 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Increase SMS storage above the current 5000 message limit.

    My SMS messages are automatically being deleted after a couple of months, which apparently is how long it takes me to accumulate 5,000 total SMS messages. I have an additional Ringcentral number that gets little use but would not be recognized by my customers. Ringcentral does not allow me to combine the capacity of both lines to use on one extension.

    37 votes
    Under Review  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Auto reply that number is disabled for SMS

    Currently, there is no auto-reply to the sender if the RingCentral number they are sending a text to is disabled for SMS.I am requesting to have a system-generated reply to a sender if the RC number they are sending a text to is disabled for SMS.

    36 votes
    6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

    Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
    Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
    Allow Service…

    35 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Email to Ringcentral converted to SMS

    Ringcentral would provide a dedicated email address tied to the account. When emails are sent to this address, they are converted to sms messages sent to the number associated with the account. This is useful for IOT devices where foreign equipment can send email alerts only. These email alerts would then be received by RingCentral and converted into SMS messages.

    34 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Attaching pdfs to the text messages

    When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.

    33 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. block spam / special numbers from sending me an MMS or SMS

    the only way for us to block unwanted/ spam sms or mms is blocking the full 10 digit phone number. Hoping we will have a feature to block or filter special numbers, spamlikely numbers, or number less than 10 digits.

    31 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. SMS Signature

    Ability have a signature at the end of every SMS so there is no need to type it in manually.

    30 votes
    New  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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