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  1. We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts from the main number in order to create a thread for the entire group to see.

    36 votes

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    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
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  2. It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account

    33 votes

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    Under Review  ·  3 comments  ·  SMS/Text  ·  Admin →
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  3. SMS service for user to send sms to customer via desktop and phone app

    33 votes

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    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
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  4. Ringcentral would provide a dedicated email address tied to the account. When emails are sent to this address, they are converted to sms messages sent to the number associated with the account. This is useful for IOT devices where foreign equipment can send email alerts only. These email alerts would then be received by RingCentral and converted into SMS messages.

    33 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Healthcare, there is a need to document SMS consents that are currently being done manually. The sms/mms messages are needed for proof. There is not currently a way to do this according to support and developer support for the APIs

    33 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Share SMS Template across all users in the account

    32 votes

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    3 comments  ·  SMS/Text  ·  Admin →
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  7. When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.

    32 votes

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    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
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  8. My SMS messages are automatically being deleted after a couple of months, which apparently is how long it takes me to accumulate 5,000 total SMS messages. I have an additional Ringcentral number that gets little use but would not be recognized by my customers. Ringcentral does not allow me to combine the capacity of both lines to use on one extension.

    31 votes

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    Under Review  ·  3 comments  ·  SMS/Text  ·  Admin →
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  9. Currently, there is no auto-reply to the sender if the RingCentral number they are sending a text to is disabled for SMS.I am requesting to have a system-generated reply to a sender if the RC number they are sending a text to is disabled for SMS.

    31 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  10. We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    30 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  11. an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.

    30 votes

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    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
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  12. It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.

    30 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.

    29 votes

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    5 comments  ·  SMS/Text  ·  Admin →
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  14. I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).

    29 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  15. We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR settings. It is a limiting factor.

    27 votes

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  16. need an option that regular user ext will be able to select numbers in the auto receptionist to use as their outbound number for sms. as of the moment we are limited to assign the number to the user ext for them to be able to use it. this gives restrictions especially if we need other user ext to use the same number

    26 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  17. Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

    26 votes

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  18. According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.

    25 votes

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    Under Review  ·  7 comments  ·  SMS/Text  ·  Admin →
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  19. Since it is required by TCR that all SMS messages to clients have an opt out message , it would advantageous to have a feature where this message is auto populated on all messages sent through our ring central app.

    25 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  20. Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.

    24 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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