13289 results found
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Disable All Other Replies in the Automated SMS
We are sending automated SMS through RingCentral for client We are sending automated SMS through RingCentral for client workflows. We’d like to prevent recipients from replying to these messages or ensure those replies are not delivered to our inboxes. Can you help us configure either a no-reply number or automatic reply suppression for these workflows?. We’d like to prevent recipients from replying to these messages. Can you help us configure this?
Here is my request: we are sending automated SMS through RingCentral as part of some workflows and external automations. We don’t want to receive any replies to these messages…
1 vote -
Add the ability for RingSense Scorecards to provide a definitive Yes/No score without the 'Needs Review' status.
This would maximize the value of AI by giving us a clear, automated result for every call, saving us time and making our quality assurance more efficient.
1 vote -
Adding a button when in a role to move multiple users to another role
when under the roles option if there was a button or option to check multiple users then hit a button that would allow you to move them to a different role. at the moment you have to create a template then go in and check each user then deploy the template. a button would be so much easier
1 vote -
Limiting only the toll free number as outbound caller ID.
The customer wants only their toll-free number to call out. They have a lot of company numbers, and users keep clicking the wrong ones. Also, requested to apply it to all users so they don't have to go through each one and manually adjust it.
1 vote -
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
1 vote -
call duration timer after call transfer to external number
we need options to disconnect/stop the call duration timer after the call gets transferred to an external number so we don't lose minutes for our toll free number
1 vote -
missed call on the main number
Currently, A missed call on the main number where someone dials a company's primary phone number but the call is not answered, not routed to an extension, or not picked up by any available user or department. The call log does not appear for any users or extensions app. Only the assigned operator receives an email notification about the missed call, but it does not show up in the app. Could you consider updating the system to at least register such missed calls in the super admin’s app for better tracking, even if the caller did not make a selection?
1 vote -
Accept multiple calls using User Extension
It will be very useful if the user extension can accept multiple calls.
Call waiting feature should able to answer or handle multiple calls not to limit for two calls at the same time.3 votes -
Missed call should show on extensions that does not answer call in ring group or call queue
when calls are not answered by an extension on a ring group or call queue should show as missed call.
21 votes -
Enable automatic SMS follow-ups after a phone call.
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a link to a short survey for additional feedback.
This would help companies measure customer satisfaction immediately after the interaction, making it easier to monitor service quality and act quickly on any issues.
Would this be something RingCentral could consider…
1 vote -
Enable automatic SMS follow-ups after a phone call.
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a link to a short survey for additional feedback.
This would help companies measure customer satisfaction immediately after the interaction, making it easier to monitor service quality and act quickly on any issues.
Would this be something RingCentral could consider…
1 vote -
Pick up member schedule
Allow an option to set a specific schedule for a call queue call pick up member.
2 votes -
Allow an option to set a specific schedule for a call queue call pick up member.
Allow an option to set a specific schedule for a call queue call pick up member.
2 votes -
ability to have a greeting setup for every day of the week for Voicemail greetings.
need option to have a separate greeting for each day of the week. Special announcement greeting for each day.
1 vote -
Allow Outbound Capability for Philippine Numbers
We are requesting to enable outbound capabilities for Philippine numbers.
2 votes -
Have a feature where all updates or notifications about the entire account will be sent to a specific email.
To have a feature where all updates or notifications about the entire RC account will be sent to a specific email not per users email.
4 votes -
Key Template does not add Feature-DND or Feature-Logout to Line Keys
PROBLEM / ISSUE DESCRIPTION:
Key Template does not add Feature-DND or Feature-Logout to Line KeysBACKGROUND:
The presence status is updated in service web but on actual device Avaya IX IP Phone J179 it is not showing on the line keys(DND and Logout Feature)1 vote -
Fixed Outbound Caller ID for the App
Remove the ability of a non-super admin to change their Outbound Caller ID on the App.
Allow super admins change this ability through the Admin Portal.2 votes -
Add Yealink 70B to the list of Supported Phones
Add Yealink 70B to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
2 votes -
Add user interface to manage blocked numbers
Create a more manageable UI for blocked numbers that would let admins easily:
- Select which user should the number be blocked from.
- Search function to navigate blocked numbers and removing them from the block list.
- Search function to easily check if the number is in the block list.
2 votes
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