13289 results found
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disable notifications when logged out on the mobile app
disable notifications when logged out on the mobile app on IOS.
3 votes -
Add an option to use an existing license when they are available rather than only offering to purchase a new license
I have spare local numbers in inventory. I tried to assign one to a site and received the pop-up telling me this site has no available licenses and offering for me to purchase a license. I checked and had 21 available licenses on another cost center. The option to transfer a license is buried deep in Cost Center and finding a KB article on how to do this is a job, I never found one. It feels like the option is buried intentionally to encourage new purchases but that adds to license creep.
Since the system does prompt to buy…
3 votes -
Activation of Office 365 global contact list for all users
As an administrator, I want to activate the global contact list with all users without each user having to enable this individually.
3 votes -
IVR Multi digit
The customer is requesting to have multi-digit keypress options configured for their RingCentral IVR.
1 vote -
Ability to use one email to activate multiple user/extension
Ability to use one email to activate multiple user/extension
Is there a way I can use the same email for 2 users
8 votes -
add minimum of 3 number of callers allowed in queue
add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants
24 votes -
Super Admin Ability to Update the Security Questions for all the user in one time setup
We need to update security question for 4000 Users is something quite difficult you have any options on ringcentral whether super Admin can update all security questions in single shot?
3 votes -
Automate and Link videos in the help section of the RC App in the correct language according to user's language settings
Automate and Link videos in the help section of the RC App in the correct language according to user's language settings
1 vote -
play greeting before forwarding to the external number
currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number
2 votes -
Incoming Calls Source Information
It's better if there is a section in the Admin Portal and the RC app where RingCentral users will be able to identify the platform (Facebook, Google, WhatsApp) that callers are using to place their outbound call to our RingCentral number. To be able to see where they're calling from will help the business.
2 votes -
Remove TCR message banner for Inbound SMS user
The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”
This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.
2 votes -
Option to Disable Voicemail Notification for SMS Limit
Every day, the customer is receiving VM notification for earning SMS limit usage, this clogs their VM messages and there should be as specific setting to disable this.
2 votes -
SMS notification sent by RingCentral should be coming from the same number
When RingCentral sends notifications via SMS, the messages come from different phone numbers each time. This needs to be fixed so that they all come from the same phone number every time.
3 votes -
Call waiting for TELUS Business connect
We want to add the call waiting feature on the TELUS Business Connect Platform
3 votes -
Retrieve Meeting
Requesting to have the ability for the Main super admin of the account to retrieve a meeting ID if the user or host left the company and their extension is deleted from the account.
1 vote -
Feature Request : To receive OTP/Security Code through phone call
Feature Request : To receive OTP/Security Code through phone call
Details : The OTP option is not working properly to receive it through the phone call using the BTCW phone number. It disconnects the call before getting the devices ring on the cx end.
Current behavior : When the OTP call rings the BTCW number it will immediately announces the code and disconnects the call before it reaches the devices assigned to ring Settings
Brand : BT Business
1 vote -
Exporting entire history of SMS /calls / voicemails for specific users
Exporting entire history of SMS /calls / voicemails for specific users
Hi,
When searching, it looks like there is a limit to the amount of data that can be exported at a time. I wanted to confirm:
We want to be able to choose a specific user, then export the entire history of all data (calls, voicemails, messages, SMS) that has been sent/received by the specific user.
Can this be done all at once?2 votes -
Remove Time Limit on OTP
I would like the timer on the OTP to be turned off. When a new caller logs into a caller account, it sends an OTP to our email. The RingCentral OTP is only valid for a short period of time. I would like this to be turned off or at least extended so it can be input within a longer period of time.
2 votes -
Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App
disable the prompt “To send a call to voicemail, press Decline” when making a phone call
2 votes -
Agent App - Display internal Agent Name when calling an internal Skill
We have team leaders that have an Agent Assist skill to help agents with customers. When an Agent calls into that Skill, only the Agent's callerID gets displayed when the call rings to the team leader. Team Leaders would love for the Agent's name to be displayed instead.
1 vote
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