11343 results found
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Interruption Audio on User Extension
If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.
2 votes -
Unable to receive groups SMS for T-mobile numbers
In response to the high demand from partners who require special group messaging functionalities, certain carriers have already acknowledged their efforts toward finding a resolution and receiving group SMS from T-mobile numbers are one of them.
13 votes -
Ability to retrieve deleted calls
would there be a way to retrieve deleted calls from the call log and app logs
30 votes -
Ability to have more than 25 devices in a paging only group
Ability to have more than 25 devices in a paging only group
42 votes -
Fax Transmission Result: View Message on RingCentral App
On the fax transmission result email, "View this message on your RingCentral App", when you click the hyper link, it's not taking me to the message but just a download page for the RingCentral app even if I have it downloaded or the web version is open on the browser.
It would be best if it would actually route me to the fax I sent.
1 vote -
Outbound Caller ID apply to all user without using template
I am trying to figure out if it is possible to change the default settings for a user without having to apply a template. For example, I want all new users outbound called id settings to be set to their device number. Is this possible without having to apply a template? Like changing the default setting for that role or something similar?
1 vote -
2 votes
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MS Teams Mobile Mode
When a user has MS Teams Mobile Mode enabled, they should have that clearly indicated and guiding them to the MS Teams to get full funcationliaty on the mobile app. As it works right now, users are just shown the dialpad and think there is an issue when they try and check their messages, place a fax, etc. While the intention is for them to do this in MS Teams, this is not clear in the RingCentral app the way it works now.
7 votes -
Forward target user should get forwarding user
Subscriber A redirects to Subscriber B. It should be possible for subscriber B to be able to reach subscriber A by telephone despite call diversion being initiated by subscriber A.
8 votes -
Call park after timeout to get routed to a call queue
After 5 minutes or timeout park call instead of ringing the extension who put the call on park back should give an option to ring back a call queue or call group
4 votes -
Automated Phone Payment IVR Integration
Requesting an integration between RingCentral's IVR system and our CRM to allow customers to make payments over the phone for invoices. This integration should automatically post successful payments directly to the CRM.
Key Features:
IVR payment option for customers to pay invoices over the phone.
Secure handling and processing of payment details.
Automatic posting of successful payments to our CRM for streamlined data management.
Real-time synchronization to ensure up-to-date account information.4 votes -
Caller ID to External Number
Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.
10 votes -
notifications
Offer option to silence all notifications outside of work hours (phone, SMS/text, etc). This would be both in the desktop and mobile apps.
Currently we only have phone settings that allow us to forward calls to voicemail. A similar function for SMS/Text messages or just the ability to silence notifications would be great.
1 vote -
option for Admin to disable users access to stop call recording
option for Admin to disable users access to stop call recording in desktop and mobile app. "my agents sometimes click on off button and stop recordings".
3 votes -
Mute Pause/Resume Call recording announcement
The customer is requesting to have a feature wherein when you pause or resume the call recording during the call, there should have a feature that the announcement will be mute/turn off so that it will not be heard by other party of the line.
3 votes -
To be able to view how many hours does a user spend on Do not disturb
Have the ability to checked via analytics how much time does a user spend on do not disturb
10 votes -
Forward received images/videos via SMS to other users/numbers.
It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.
10 votes -
Deskphone presence should include an option for the monitoring phone to display caller information (such as Caller ID or CNAM) for incoming
Deskphone presence should include an option for the monitoring phone to display caller information (such as Caller ID or CNAM) for incoming calls on monitored extensions.
It's crucial that individuals monitoring calls via their desk phone (e.g., Mitel 6920 IP Phone) can view caller details. This feature allows them to determine whether they need to answer calls on behalf of the extensions or users they are monitoring.
1 vote -
Have Mitel Phones be Added on the Supported Devices to have Intercom Feature
In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US
Mitel Phones are not listed as supported devices. Please have Mitel phones added on this list to use the intercom feature
1 vote -
Adding voice & video messaging feature to RingEx plans.
Voice and video messaging is already available for RingCx plans but not RingEx plans. This is a basic messaging feature that should be included in all plans. All messaging platforms in the market have it.
1 vote
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