12733 results found

1. download bulk images within a folder

   Within a folder I should be able to select the images tab and select multiple images for simultaneous download.

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2. Outage/ Maintenance Notification on RingCentral Application

   Customer wants to be notified on the RingCentral application when there's an outage/ maintenance or wants to see the website https://status.ringcentral.com/ on the application.

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3. Auto-Disable iPhone Integrated Calling for RingCentral App upon Uninstallation

   Request Summary:
   This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.

   Business Impact:

   Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
   Reduced Support Requests: This automatic process will likely reduce support tickets and calls from users reporting ongoing notifications after app removal.
   Simplified App Management: Minimizes steps for end-users by eliminating the need to manually turn off integrated calling.
   Current Behavior:
   When the RingCentral app is installed on iOS, it enables the integrated calling feature, which routes calls through the native dialer. Upon app uninstallation, this feature remains active by default, requiring users to go to iOS settings to manually disable it. If not disabled, incoming RingCentral calls will continue to appear as notifications in the iPhone’s call logs.

   Request Summary:
   This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.

   Business Impact:

   Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
   Reduced Support Requests: This automatic process… more

   4 votes

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4. IVR option to type the caller's postal/zip code

   I'd love to have a Robust IVR menu, wherein the caller could have the option to type their postal code so they would be routed to the right people based on their location instead of having a dispatch to initially take the call.

   8 votes

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   New  ·  1 comment  ·  General Phone  ·  Delete…  ·  Admin →
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5. Custom Teams to Ringcentral presence sync

   It would be great if we could customise how the sync presence between Microsoft teams and Ringcentral works. At the moment you are locked into a state whereby anything other than 'Do Not Disturb' in Microsoft teams still allows incoming calls to reach your extension number in Ringcentral. I believe it would be nice to customise how the different states in Teams change the states in Ringcentral. For example, setting it so that a busy state in Microsoft teams also changes the Ringcentral state to 'do not disturb'.

   7 votes

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   New  ·  2 comments  ·  HUD & Presence  ·  Delete…  ·  Admin →
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6. Custom role

   Customer would like to have a feature to remove or restrict certain users from messaging or creating a team message within the RingCentral App. This feature is available before but they need to have the feature back as it would be essential to the organization.

   3 votes

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7. Receive SMS notification from the Receiving Number if it is inactive, or disabled for SMS

   Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".

   2 votes

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   New  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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8. Enable the host to see a mirror image of themselves while in presentation mode.

   I would like to be able to see myself on my computer screen while using presentation mode when hosting a meeting, so I can monitor my expressions and presentation style.

   2 votes

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9. Deskphone pairing play voicemail

   Ability to play voicemail from the desktop application and listen to the voicemail audio on the deskphone while in desktop pairing.

   28 votes

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   Future Consideration  ·  11 comments  ·  Other  ·  Delete…  ·  Admin →
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10. Implement Update Scheduling and Notification Options for RingCentral Desktop App

    Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App

    Brief Description:
    Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.

    Detailed Description:
    Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the application initiated an update, causing operational delays.

    Proposed technical enhancements include:

    Update Scheduling:

    Provide a UI/UX component where users or administrators can select predefined update windows, such as outside business hours (e.g., 10 PM to 6 AM).
    Implement an API endpoint for administrators to manage update schedules for multiple users within an organization.
    Leverage local system scheduling utilities to enforce the update timing on the desktop app.
    Advance Notifications and Deferral Options:

    Display notifications at least 24 hours in advance of a pending update, detailing the update version and key changes.
    Include options in the notification for users to:
    Install immediately.
    Defer to a later time (e.g., "Remind me in X hours").
    Schedule for a specific time within an allowed timeframe.
    Fail-Safe Mechanism:

    For critical updates requiring immediate application (e.g., security patches), ensure users are provided a shorter but customizable window for installation, along with a brief explanation of the urgency.
    Admin Override:

    Enable administrators to enforce organization-wide update policies via the RingCentral Admin Portal, including mandatory update times or blackout periods when updates are prohibited.
    Technical Justification:

    Forced updates can cause disruptions in business-critical workflows, particularly for users in live calls or meetings.
    A configurable update mechanism aligns with best practices for enterprise software, enhancing reliability and user control.
    These changes would minimize service interruptions and improve satisfaction while maintaining application security and performance standards.
    Expected Outcomes:

    Improved operational continuity during business hours.
    Enhanced user experience through reduced interruptions.
    Administrative flexibility in managing updates across the organization.
    Positive perception of RingCentral as a business-oriented, user-centric platform.

    Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App

    Brief Description:
    Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.

    Detailed Description:
    Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the… more

    2 votes

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11. Unanswered Limited Extension Calls

    Need a feature directing unanswered limited extension calls from play announcement only to IVR Menu.

    2 votes

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12. RingCentral app compatibility with snap dragon elite x (for windows)

    Snapdragon is a versatile system-on-chip (SoC) that powers a range of devices, from mobile phones and tablets to laptops and desktops. As of now, it is not listed as one of the recommended hardware's which limit our app to for installation and usage.

    3 votes

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13. On-demand call recording ability to record the call while still connecting to the dialled number

    On-demand call recording ability to record the call while still connecting to the dialled number

    2 votes

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14. send an emergency notification to all our employees that would interrupt any call with a message

    We had an office emergency in our office yesterday, and we needed everyone to clear the building ASAP. I was able to send a Direct message to all users. Afterward, I was wondering if there was a way to send an emergency notification to all our employees that would interrupt any call with a message.

    7 votes

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15. Select which monitored users ring on your phone.

    I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.

    26 votes

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16. Use the MVP Number as the caller ID.

    We have a customer who would like to use the DL Line as their caller ID. Unfortunately, this is not possible, as this feature is only available with a local number and the Auto-Receptionist.

    2 votes

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17. Option to Add a Greeting

    We have a customer requesting the addition of a greeting before the Welcome Greeting prompt when dialing a number.

    For example, when a caller dials an extension, they would like to hear a prompt saying, "This call may be monitored or recorded to ensure quality service," followed by the Welcome Greeting.

    2 votes

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18. Change Voicemail PIN

    ability to change voicemail in directly on the desk phone

    4 votes

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19. A template where you can apply the customized RC App navigation Menu

    To have the capability to apply a template where you can apply the customized RC App navigation Menu

    11 votes

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20. Ability to share VM already received to co-recipients

    Ability to share VM already received to co-recipients not just future incoming VM's.

    1 vote

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